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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / TUNDE O'CONNOR
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TUNDE O'CONNOR

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(687 reviews)
78

Reviews of TUNDE O'CONNOR

Verified Customer
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
They did the work and got it right the first time.
The windows in my 2016 Tucson suddenly quit working. I called to make a service appointment, knowing that this should be under warranty. The person I spoke to was difficult and unwilling to work with me to make sure the repair would be under warranty. Thankfully, when I arrived for my appointment, the staff on hand were willing to work to communicate with me effectively (I am Deaf) and repaired my vehicle in a timely manner. It only took one day longer than expected. They got it fixed, and all is well.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/28/2019 05:39 AM


 Thank you for sharing your service experience with us. Our apologies we were having issues with the videophone. We will get with our IT department and see if we can improve it. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Hastings, FL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too long to wait for a routine oil change.
11:20 oil change appointment scheduled but I did not leave till 1:30, that was after I got up and complained. There was no extra service done on my care. I feel I was forgotten about. They did apologize and did not charge me for the service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/21/2019 06:59 AM


 We appreciate you taking the time to share your service experience with us and apologize for the uncharacteristic amount of time needed to complete your service. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
JP
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Jeffrey P.
St. Augustine, FL
2016 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2019
verified customerVerified Customer
Category: Service
Fair is Fair
With regard to my recent 2 star review of your dealership, I want to thank Cheryl the service rep for contacting me. The dealerships concern is appreciated. I will be returning to the dealership next week to recheck the wear on my tires with the technician. Additionally a free alignment check will be performed. Hopefully, this will turn a very unsatisfying experience back to the 5 star dealership that I have been using for the past 2 1/2 years.

JP
Recommended
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
CG
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Carol G.
Palm Coast, FL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer
Great experience until i tried to leave. No-one told me where my vehicle was parked. When I did find it , I was blocked in by another vehicle with an employee speaking with him. I had to getout of my vehicle and ask him to move. He told me "in a minute.". Not the greatest customer service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/07/2019 12:10 PM


 Thank you for taking the time to share your service experience with us. Our sincere apologies for uncharacteristic level of service you received upon check out. We will discuss this on our next team meeting. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MC
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Michael C.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
MIke
Always do great work. A little slow on the timeliness this visit.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/25/2019 05:52 AM


 We thank you for sharing your service experience with us and our sincere apologies for the extra amount of time needed to complete your services.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
RD
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Rita D.
East Palatka, FL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/13/2019 05:36 AM


 Thank you for sharing your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
MC
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Mary C.
Palm Coast, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2019
verified customerVerified Customer
Category: Service
Follow up to previous review
Customer service rep contacted me following my review and apologized for the excessive wait time for an oil change. I was offered a perk for my trouble. Thank you for calling me regarding my concerns.
Recommended
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
MS
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Mark S.
Saint Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People are courteous
Work is just okay ...takes too long for a simple oil change.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2019 05:52 AM


 Thank you for sharing your service experience with us. Our sincere apologies for the extra time to complete your services. We did have some of our staff out sick and are looking at contingency processes as to assist our waiting guests.  We are committed to exceeding your expectations.




Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
KS
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Kaye S.
Orange Park, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No pressure sales or service
I have been dealing with this dealership since I bought my first Hyundai Santa Fe Sport in 2013, and I have always had excellent service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/13/2018 06:38 AM


 We sincerely appreciate you taking the time to share your service experience and kind words with us.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Saint Augustine, FL
2015 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok service
Took car in for oil change. Told I needed a new battery, wipers, ect. I went ahead with those items. I was told I needed an emissions service. I said no at this time. However, when sitting at a light, I noticed the idling was not right. I called Hyundai, had to return for service. A loaner car was offered. Nothing was found to be wrong with the idle, however, they once again said car should have an emissions service. I said go ahead. Car running well now.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/03/2018 06:16 AM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
SH
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Steven H.
Flagler Beach, FL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
nice to deal with
polite to talk to
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 11/26/2018 02:48 PM

Thank you for sharing  you service experience with us 
and we look forward to making your experience even better
Employees worked with
TO
TUNDE O'CONNOR
TJ
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Thomas J.
Satsuma, FL
2018 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was good as usual
I hate it when a free service ends up costing me 150 bucks. But I trust the service people, but makes me wonder if they checked the car good before delivery.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/15/2018 05:40 AM

 
 Thank you for taking the time to share your service experience with us and we always provide a 29 multi-point inspection at no charge.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
JK
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Joan K.
Elkton, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
They always treat you like a valued customer and go the extra mile.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/03/2018 05:24 AM


 Thank you for taking the time to share your kind words with us. Please let us know how we can earn a 5 star rating on your next visit.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MH
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Marcus H.
Saint Johns, FL
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Solid Maintenance Dept.
Solid Maintenance department that handled my service with professionalism and courteous interactions. I can feel they take pride in their work and value the customer.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/27/2018 05:44 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
CP
gravatar
Carey P.
Neptune Beach, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
review
n/a
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/13/2018 07:14 AM


 Thank you for sharing your service experience with us and please let us know how we can improve to earn a 5 star rating on your next visit.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
CP
gravatar
Carey P.
Neptune Beach, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
review
submit
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/08/2018 02:45 PM

 We appreciate you taking the time to share your service experience with us. Please let us know how we can earn a 5 star on your next visit.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Verified Customer
Jacksonville, FL
2010 Hyundai Elantra To
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine Maintenance
Staff friendly. Wish they were more familiar with the coupons that are sent to customers.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/21/2018 02:13 PM


 Thank you for sharing your experience with us.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
RM
gravatar
Russell M.
St. Augustine, FL
2018 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Overall great service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/09/2018 05:01 AM


 Thank you for taking the time to share your service experience with us. Please let us know how we can improve to earn a 5 star rating on your next visit.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
LD
gravatar
Lori D.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service
I can honestly say that I hated car shopping until I went here to Hyundai of St Augustine. Will never shop anywhere else again, I told them what I was looking for from the start and got me the vehicle that I wanted at a great price
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/03/2018 05:45 AM


 We greatly appreciate you taking the time to share your experiences with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
JT
gravatar
Jocelyn T.
Jacksonville, FL
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Routine Maintenance
The service department did a wonderful job by providing me a vehicle while my 90,000 maintenance was done on my vehicle. The staff was very friendly and professional. I have been going to this service department since 2013 and they always do a great job!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/09/2018 05:29 AM


 Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
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