Business Solutions
SureCritic / Hyundai Dealer / Hyundai of St. Augustine / TUNDE O'CONNOR
TO

TUNDE O'CONNOR

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(687 reviews)
78

Reviews of TUNDE O'CONNOR

Verified Customer
Saint Augustine, FL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Review
Very good service
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 05:55 AM


 Thank you for sharing your experience with us and your continued loyalty to Hyundai of St Augustine.
 Please let us know how we can earn that 5th star on your next visit.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
AN
gravatar
Antonino N.
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wash car
Everything was great till they washed my car They did a very poor job washing my car.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/20/2018 06:58 AM


 Thank you for sharing your service experience with us. Our apologies for the uncharacteristic poor quality of the complimentary service wash. We will address this our detail manager and make sure they are being completed correctly. Thank you for bringing this to our attention.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
PM
gravatar
Paula M.
Saint Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
Professional friendly courteous associates
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 02/19/2018 08:47 AM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
GW
gravatar
Gary W.
Palm Coast, FL
2013 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice.
Mr. Davis provides excellent customer service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/07/2018 08:55 AM


 Thank you for sharing your experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
JP
gravatar
Jean P.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Decline
Decline
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/05/2018 11:33 AM

Thank you for sharing your service experience with us. Our apologies for any inconvenience and the tire rotation will be on us.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KL
gravatar
Kay L.
Saint Augustine, FL
2015 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
None
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/29/2018 05:45 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine. 

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Verified Customer
St. Augustine, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
tire repair
could not repair tire because the object was to close to the edge for a patch.
had to buy a new tire. that's my second new tire in less than 6 months because the puncture was near the edge. I have less than 10,000 mi. maybe its the tire manufacture. cheap tires on Hyundai's
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/25/2018 02:36 PM


 Thank you for sharing your service experience with us. Our apologies but even expensive tires will pick up nails. We do offer a tire road hazard package that protects our guests from these types of incidents, if interested, please contact us.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
TW
gravatar
Thomas W.
Jacksonville, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Got a little upset later
Good Morning,
I was impressed that it was determined my battery was bad even thought I hadn't experienced any problems. I was told it would be replaced under warranty so I was very pleased. A week or two passed and I received a call from the service tech telling me that the warranty claim had been denied and it would cost me a couple of hundred dollars. In my life I've never paid that much for a battery and was wondering if they were replacing some of the lead with gold plates. No opportunity to purchase a cheaper battery else where and that, to say the lease, troubled me, trying to be nice here. Perhaps for this battery that is the going price but the circumstances surrounding this really troubled me.

I like Hyundai and won't allow this one time to direct my business anywhere else but it certainly has gotten my attention. When I recommend, and I will, I'll also tell this story.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/05/2018 12:48 PM

Thank you for taking the time to share your service experiences with us. Our apologies for warranty not covering your battery and we appreciate your understanding.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Saint Augustine, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Made me do this
I thought I was just filling out a survey and now I am made to fill this in.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/28/2017 10:17 AM


 Thank you for taking the time to share your service experience with us and our apologies for the extra time needed to complete the battery testing and replacement. Happy new year.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
St. Augustine, FL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change
Service done quickly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/20/2017 06:05 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. 

 Happy Thanksgiving to you from all of us.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
TC
gravatar
Toby C.
Palatka, FL
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good
Yes great
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/16/2017 01:23 PM


 Thank you for sharing your service experience with us. Please let us know how we can earn that 5 star on your next visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
ER
gravatar
Elizabeth R.
St. Augustine, FL
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The woman that waited on me.
The woman that helped went above and beyond to do whatever she could for me. She really helped me and was very nice person. Roger has helped me with making an appointment.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/13/2017 01:00 PM


 Thank you for taking the time to share your service experience with us. Please let us know on your next visit how to earn that 5th star.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
FF
gravatar
Frank F.
Palatka, FL
2012 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Miss the channel surfing
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/07/2017 06:35 AM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are truly blessed to have such wonderful guests.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Verified Customer
Jacksonville, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2017 02:54 PM


Thank you for sharing your service experience with us and our continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Verified Customer
Jacksonville, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2017
verified customerVerified Customer
Category: Service
Warranty repair
Staff very attentive
Recommended
Employees worked with
TO
TUNDE O'CONNOR
EH
gravatar
Erin H.
St. Augustine, FL
2012 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customerVerified Customer
10
Category: Service
They made it right!
I had a recall and a couple other issues with my car, and Hyundai was very professional with the way they handled it!
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
KD
gravatar
Kenneth D.
Palm Coast, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Professional Service Team
All members of the Service Department were very kind and very professional. I would not take my car to any other place for servicing. While waiting, they kept me informed of the time line as to what was being performed on my car.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/31/2022 12:57 PM

 We greatly appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Green Cove Springs, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very professional staff
My Sonata is 5 years old and I'm still returning to this Service Department because (i) the staff is professional, Tunde, is very knowledgeable and explains fully what needs to be done; (2) the service technicians are capable, I have never had to return for work to be corrected....and last but not least, the men who wash the car..ooh..I get compliments every time about how clean and sparkling my car looksl
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/28/2022 08:56 AM

 We sincerely appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
AF
gravatar
Angela F.
St. Augustine, FL
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Category: Service
Great service
Tunde took care of all our needs and she is very professional. Overall we had a great experience with our service!
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
LV
gravatar
Laurel V.
Jacksonville, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service was exceptional as always.
We live in Jacksonville, it's worth the trip. I have always had positive experiences with Hyundai of St. Augustine. Hyundai customer for life.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/15/2022 08:13 AM

Thank you for taking the time to share your service experience with us and the 5 star rating also for traveling from Jacksonville we realy apprectiate you being a Hyundai customer for life. . Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.