TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1051 reviews)
73

RY
gravatar
RICHARD Y.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
verified customerVerified Customer
Category: Service
Great Serivce!
The Mike White Ford Service Team is the best!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/22/2021 02:52 PM

Richard, thank you for the great review! We're very proud of our service team and so glad that you had such a great experience with them! It was a pleasure serving you and your vehicle! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MF
gravatar
MICHAEL F.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
verified customerVerified Customer
Category: Service
On schedule and you charged only for what you agreed to!
Very good service!
Only thing that wasn’t under warranty or contract was an air filter... they asked for permission to replace it and I for me what the cost would be before they did it!
This is the second time they have treated me good, keeping me informed of my options and verifying that I could afford the p&l.
Very happy with Mike White’s employees!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2021 04:25 PM

Michael, thank you for the excellent review! We're so glad that your second positive experience and we hope that more will come in the future as needed! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

BL
gravatar
BARBARA L.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
verified customerVerified Customer
Category: Service
Courteous, fast, and Great service
I was met as soon as I pull into the garage. Everything went smoothly to get service started and questions were answered . I waited not more than an hour as expected.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2021 08:51 AM

Barbara, thank you for the 5 star review! Courteous and fast are two of our biggest goals! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

ZD
gravatar
ZACHARY D.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
verified customerVerified Customer
Category: Service
Above and beyond
Connor and service team went above and beyond after I had forgotten to show to an oil change they quickly rescheduled me and got me in and taken care of. They made it convenient around my work schedule as well. Great service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:47 PM

Zachary, thank you for the 5 star review! We're so glad that you had such a fantastic experience with our team! We'll be sure to pass along your kind words! We're all human and forget our appointments sometimes! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customerVerified Customer
Category: Service
Satisfied customer
My experience with Mike White Ford is always a pleasant one. The staff is super nice and my vehicle is always done in a timely manner.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:46 PM

Anonymous, thank you for the 5 star review! We're so glad that you have had consistently pleasant experiences! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customerVerified Customer
Category: Service
Service oriented
Purchased our vehicle at this location and this was the first service. They accommodated our request for time and did an excellent job. Customer service was great! Thank you
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:46 PM

Anonymous, we're so glad that you came back for your first service! We're equally delighted that you had a good experience as well! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TK
gravatar
TYSON K.
Princeton, ID
Ford F450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
verified customerVerified Customer
Category: Service
All around greatness!!
This place is amazing!
Very friendly and helpfull.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:44 PM

Tyson, thank you for the phenomenal review! We're so glad that you had such a fantastic experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GA
gravatar
GEORGE A.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
verified customerVerified Customer
Category: Service
great service again
As always excellent customer service, always friendly. Appreciated the waiting room layout for social distancing for those of us who take the covid19 very serious.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:40 PM

George, thank you for the great review! We're so glad that you enjoyed both our team and our new layout! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

PL
gravatar
PATRICK L.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
verified customerVerified Customer
Category: Service
Maintenance Explorer
Service was excellent, efficient, thorough. Staff were VERY helpful, courteous and efficient.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:37 PM

Patrick, thank you for the 5 star review! Your words warm our hearts! We're very proud of our team and so glad that you had such a great experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

PS
gravatar
PAMELA S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
verified customerVerified Customer
Category: Service
Great Service
Got me in quick for a oil change, very appreciated
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:29 PM

Pamela, thank you for the 5 star review! We're so glad that we could get you in quickly for an oil change! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

BC
gravatar
BRIAN C.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
verified customerVerified Customer
Category: Service
Good quick service; no BS
Good service; not pressure to up sell parts.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:22 PM

Brian, thank you for the good review! I'm so glad that your service was no pressure and that it was fast as well! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

EF
gravatar
ERIC F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customerVerified Customer
Category: Service
One more time they got me in when I needed it
I just bought a new ST 2 months ago and already have 9600 miles. I needed my oil change and tire rotation and I called my advisor, Tyler, who made it happen the next morning. Once again the service department always comes thru with great timely service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2021 01:09 PM

Eric, thank you for the 5 star review. 9,600 miles in 2 months is very impressive! We're so glad that Tyler was able to schedule and take care of your vehicle for you! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with

TG
gravatar
TIMOTHY G.
Post Falls, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Oil change and tire rotation
Great service!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/07/2021 02:23 PM

Timothy, thank you for the great review! We're so glad that your oil change and tire rotation went smoothly! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

EC
gravatar
EDWIN C.
Hayden, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2021
verified customerVerified Customer
Category: Service
Willingness to work with my schedule
I am working 60 hours a week out of town and I very rarely am able to get home,
I needed new tires for the truck
I bought there. I was able to get a sudden break in my schedule and they were willing to work me in and get them installed on a very short notice.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2021 02:06 PM

Edwin, thank you for the 5 star review! Your schedule sounds very daunting! We're so glad that we're able to make your life a little easier. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TF
gravatar
THOMAS F.
Coeur D Alene, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2021
verified customerVerified Customer
Category: Service
POOR SERVICE
I was out of the country and my daughter took the car in for service. No one told me or her when she got there that the service i purchased had expired so they charged her. They also said the tires could not be put on the car and she had to buy new ones along with other charges about mounting charges, lug nuts ect. She is a nurse and very professional and she said the man treated her poorly and acted like she had no idea what she was doing.
I have bought new cars when it was Tom Addis and was treated great. I will not be back !
Not Recommended
Employees worked with

Verified Customer
Fairchild Air Force Base, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
verified customerVerified Customer
Category: Service
Oil change
Was fast and efficient. Nice waiting area.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:51 PM

Anonymous, thank you for the great review! We're so glad that you had such a successful oil change and a pleasant waiting experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

KA
gravatar
KELLY A.
Bonners Ferry, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2021
verified customerVerified Customer
Category: Service
Good service
I was there for an oil change.. everything went just fine.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:40 PM

Kelly, thank you for the good review! We're so glad that your oil change went smoothly! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RP
gravatar
RALPH P.
Post Falls, ID
Ford E450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
verified customerVerified Customer
Category: Service
very good customer service
very professional and easy to deal with
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:37 PM

Ralph, thank you for the great review! Professional and easy to deal with are two of our biggest goals. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2021
verified customerVerified Customer
Category: Service
Always take good care of me
Always friendly and helpful.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:31 PM

Anonymous, thank you for the good review! We're so glad that you found our team to be friendly and helpful! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DP
gravatar
DAVID P.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2021
verified customerVerified Customer
Category: Service
2020 F350 Super Duty Service
Outstanding service, in and out on time, very professional and once again they took great care of me and my dog while we waited. The receptionist (I should remember her name, excellent person) remembers my dog's name, gets him water and treats, he loves coming to Mike White Ford as much or more than I do. Great Service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:30 PM

David, thank you for the outstanding review! We're so glad that you had such a great experience! We'll be suer to pass along your kind words to Terra (our receptionist!). We're always glad to see our customers, both human and furry! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.