TJ

Tyler Jorgensen

Mike White Ford of Coeur d'Alene

Overall Rating

4.8

(1051 reviews)

73

Reviews of Tyler Jorgensen

Verified Customer

Post Falls, ID

07/03/2021

Verified Customer

Category: Service

Hyw. 95 is a ZOO driving too store

June 4th in for 60,000 mile service, car did not run smoothly after . Called spoke with Joe & Cole, injection cleaner added to fuel tank , they both said drive it. 3-4 fillies later car still not running correctly
June 25th spoke with Cole , he said bring car in something not right also engine light on
They found broken spark plug, car runs like a champ now
Cole is a very busy guy, hard to get on the phone. But he done me right

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2021 09:31 AM

Anonymous, thank you for the good review! We're so sorry that it took two visits to get your vehicle running properly but we're glad that we were able to take care of it in the end! We'll make sure to pass along your kind words to Cole! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

WS

WILL S.

Hayden, ID

07/02/2021

Verified Customer

Category: Service

Oil change tire rotation

Price quoted over phone and on the signed work order was increased when paying from about $50 to $60. The technician claimed error guessing the engine size and oil needed. Not looking to take advantage of a business but a signed work order is normally honored.

Not Recommended

Employees worked with

Tyler Jorgensen

AA

ADDISON A.

Hayden, ID

06/30/2021

Verified Customer

Category: Service

First Class

I know Mike White.....First class

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:35 PM

Bud, thank you for the kind review! It's always a pleasure to have you stop by! I'll make sure to tell Mike that you said hello! Thank you for choosing Mike White Ford!

Employees worked with

Tyler Jorgensen

PL

PAUL L.

Hayden, ID

06/30/2021

Verified Customer

Category: Service

Always had great service at this ford dealer

Tyler was great as always

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:34 PM

Paul, thank you for the 5 star review! We're so glad that you enjoy your service with us! We'll be sure to pass along your kind words to Tyler! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Tyler Jorgensen

AS

ALFRED S.

Post Falls, ID

Ford F350

06/30/2021

Verified Customer

Category: Service

Did good

Recent service appointment went well. Greeted quickly and efficiently. Did he full service in a reasonable time and got me out quick. Thanks.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:32 PM

Alfred, thank you for the good review! We're so glad that your appointment went all according to plan and that you enjoy our team! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Tyler Jorgensen

KL

KEVIN L.

Post Falls, ID

06/28/2021

Verified Customer

Category: Service

Oil and filter change with tire rotation

The first routine maintenece items were done well. Or at least I hope so. This question is because the automatic headlights and fog lamps were turned off. I had a few warranty items to also be addressed with just over 5,000 miles on the odometer. I had to reschedule for these. It took over 3 weeks to get the appointment today.

Recommended

Employees worked with

Tyler Jorgensen

DV

DEANNA V.

Rathdrum, ID

06/28/2021

Verified Customer

Category: Service

Excellent service

The service department provided excellent service during my recent visit for an oil change. The staff greeted me, went over the service to be provided clearly, and contacted me promptly when the service was complete.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:27 PM

Deanna, thank you for the excellent review! We're so glad that you felt well taken care of by our team and that your service experience was pleasant! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Tyler Jorgensen

SB

STANFORD B.

Coeur D Alene, ID

06/28/2021

Verified Customer

Category: Service

Excellent seevice

Scheduled oil change and tire rotation and was out in 50 min.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:26 PM

Stanford, thank you for the excellent review! We're so glad that your oil change and tire rotation went so well! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Tyler Jorgensen

VL

VICKEY L.

Worley, ID

06/26/2021

Verified Customer

Category: Service

Great timely service

In another state which I won't mention the Quick oil change for 2019 F150 Raptor took 4 hours. Mike White Ford was fabulous, quite time and great customer service.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:26 PM

Vickey, thank you for the fabulous review! We're so glad that we were able to beat your past experience elsewhere and provide great customer service as well! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Tyler Jorgensen

TV

THOMAS V.

Hayden, ID

06/26/2021

Verified Customer

Category: Service

Efficient and professional.

The service personnel were courteous, efficient, and professional.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:25 PM

Thomas, thank you for the kind review! Courteous, efficient and professional are all things that we strive for on a daily basis! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Tyler Jorgensen

EF

ERIC F.

Coeur D Alene, ID

06/22/2021

Verified Customer

Category: Service

Recent Weekly experience and monthly service review

I have always written reviews about my business experiences. It's how we get educated and educate others in our modern day of internet and social media. I've spent most of my life in the hospitality and foodservice business and we learn a lot about our performance and quality thru reviews. I always take them constructively.

I always take the time to write a business owner, in this case, Mike White, about my good experiences with his team to compliment them and acknowledge their efforts. I always write thank you notes to salespersons and service people who do a great job. I've written numerous positive reviews about my car purchasing experience at Mike White Ford and about my service experience and advisor, Tyler Jorgenson. He's outstanding, honors his word, is always honest and gets things done like he says he will. He's is outstanding and so is Mike White service department and experience.

Unfortunately this week I learned I was always being sued by a salesperson at Mike White Ford who I had a terrible experience with and who let me down big time. When it came time to submit a review i wrote a negative review. After all, Ford always asks customers to review their experience. When I talked to Ford Corporate they told me they want customers to be honest and not worried about getting sued if they express their dissatisfaction with something.

I find it awfully hippocrital of Mike White to ask his customers to review their experience and then condone someone getting sued for telling the truth about a bad experience. Bad experiences happen.

I feel like we are being threatened into only writing positive reviews in fear of retaliation like that I am experiencing.

Experienced salespersons would take criticism constructively and be honest about it. They would pick-up the phone, apologize and acknowledge their mistakes, and then everyone moves on. In this case I am getting sued for being honest and telling the truth.

Just an FYI.

I give huge thumbs up to Mike White Ford and his service team of professionals.

Recommended

Employees worked with

Tyler Jorgensen

SD

STANLEY D.

Coeur D Alene, ID

06/19/2021

Verified Customer

Category: Service

Oil change and tire rotation

Service was ready before time stated

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:38 PM

Stanley, thank you for the great review! We're so glad that your oil change and tire rotation went smoothly and quickly! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

LJ

LYNDA J.

Smelterville, ID

06/18/2021

Verified Customer

Category: Service

So Kind

My new Edge Titanium was not starting well. It sounded like the battery was going dead. After just a little while they found the battery had a faulty cell. So it was replaced with a new one. So relieved, and thankful

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:37 PM

Lynda, it's never fun when new vehicles aren't working the way that they should be! We're so glad that we were able to identify the issue and get it all sorted out! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

MS

MELISSA S.

Hayden, ID

06/17/2021

Verified Customer

Category: Service

Always a great experience

Tyler is my service coordinator and I always know I will be taken care of. I had a trip coming up, and needed some service done. They fit me into the schedule, and then I had a conflict and had to pick up a child at a specific time. He made sure it was completed and ready. It was greatly appreciated.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:30 PM

Melissa, thank you for the fantastic review! We're so glad that Tyler was able to get your Edge in and make sure that the schedule worked for you! We will pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

TG

TIMOTHY G.

Post Falls, ID

Ford F250

06/16/2021

Verified Customer

Category: Service

Great service!

Service department is extremely helpful and knowledgeable!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:25 PM

Timothy, thank you for the great review! We're very proud of our service department and glad that you had a positive experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

RS

REGINA S.

Liberty Lake, WA

06/12/2021

Verified Customer

Category: Service

The business itself is top notch!!!

The building and the waiting area is clean, pleasant, upscale, and also quality, friendly people work there. Very relaxing atmosphere with comfortable chairs and even coffee. Only thing missing is Lugene. I wish she were back working there as the shuttle driver. The service people are super professional. It seems to be a family business as I have had the pleasure of meeting both Chelsey and Connor White (I assume Mike Whites children) working in the service area. They represent the company well. Best customer service ever. I bought my 2006 f150 there brand new and would never take it any where else for oil changes or anything else.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:15 PM

Regina, thank you for the fantastic review! We're so glad that you found the experience pleasant and comfortable. We miss Lugene as well! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

Verified Customer

Spirit Lake, ID

06/10/2021

Verified Customer

Category: Service

Quick service.

Good customer service.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 02:59 PM

Anonymous, thank you for the good review! We're glad you enjoyed your good and fast service experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

HV

HENERY V.

Dalton Gardens, ID

Ford Five Hundred

06/09/2021

Verified Customer

Category: Service

Oil change

Everyone are friendly and accommodating

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 02:55 PM

Henery, thank you for the 5 star review! We're so glad that your oil change went smoothly and that you had a good experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

Verified Customer

Rathdrum, ID

Ford Super Duty F-350 SRW

06/09/2021

Verified Customer

Category: Service

Awesome service again

I had my car and pickup serviced recently and there was a mix up with my car’s paperwork. Cole fixed the problem and paid for my service. Thanks for taking care of me again. As usual the service was awesome.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:20 PM

Anonymous, thank you for being so gracious regarding the mix up. We're all human and things happen sometimes. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

MM

MARK M.

Pinehurst, ID

Ford F250

06/06/2021

Verified Customer

Category: Service

Truck service

Professional and friendly service.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:14 PM

Mark, thank you for the great review! Professional and friendly are two of our most important goals for our customers! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

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