Business Solutions

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WADE BOWMER

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(29 reviews)
75
Send a Message to WADE

KM
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Kevin M.
Port Carbon, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellence
No issues! Great service.
Employees worked with

JH
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James H.
Schuylkill Haven, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Quick pleasant and stress free oil change and inspection
Employees worked with

CM
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Cindy M.
Orwigsburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service.
My experience was very nice. The waiting area was very clean. The staff was very kind and courteous. The work on my vehicle I was very pleased with. Didn't have to wait very long.
Employees worked with

Verified Customer
Reading, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Quick and reliable service
Employees worked with

Verified Customer
Mohnton, PA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/22/2022
Service Type: Repair
verified customer Verified Customer
2
Category: Service
Not honest
Charged for a service that was supposed to be free with warranty.
Employees worked with

AP
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Anthony P.
Nesquehoning, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Sonata SEL
Warranty repair was completed faster than expected.
Employees worked with

TH
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Tanya H.
Reading, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Great service. Friendly and knowledgeable staff.
Employees worked with

Verified Customer
Blandon, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
15k mile service
The dealership was able to schedule the service on short notice, and the service was completed in a timely manner.
Employees worked with

RS
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Randy S.
Mohrsville, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service on my Elantra
Service to my Elantra was done while I waited.Every think was explained to me which was nice.
Employees worked with

PM
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Pamela M.
Temple, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
The Service and Representatives are excellent
I looked forward to have my car be serviced each time. The service was excellent and the representative was very helpful and informative and he explained to me what was going on with my car. I appreciated his patience with my handicap. I was pleased with everything.
Employees worked with

DN
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Dennis N.
Hamburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
10
Category: Service
Service
Wade Bowmer was my service advisor. Had me in and out within 1 hour 10 minutes. Explained all that was done, inspection , oil change , rotate tires. Also scheduled my next appointment. Very professional and courteous.
WADE R B. from Kelly Hyundai responded on 01/24/2022

Hello Dennis,

I appreciate yo utaking the tie to fill out our survey. I also am thankful for the 5 star rating, as we strive to give 5 star service to every customer. If you have any questions, feel free to reach out to us. We look forward to seeing you at our next appointment!

Thanks, 

Wade Bowmer
Service Advisor
Kelly Hyundai of Hamburg, PA

Employees worked with

EW
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Eileen W.
Myerstown, PA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customer Verified Customer
10
Category: Service
Great service, friendly staff
Very courteous, and very willing to work with me. I’m very happy with the service I received.
Employees worked with

CP
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Catherine P.
Orwigsburg, PA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customer Verified Customer
10
Category: Service
Dan at Kelly Hyundai contacted me and discussed and resolved some of the issues I had.
Dan took the time and discussed the issue of the work that was done on my vehicle and resolved it. He was very polite and understood where I was coming from.
We also discussed the issue of masking and he explained that they follow CDC guidelines. I told him I still think they should be masked and they should require their customers to mask.
Employees worked with

CP
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Catherine P.
Orwigsburg, PA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customer Verified Customer
10
Category: Service
Dan at Kelly Hyundai contacted me and discussed and resolved some of the issues I had.
Dan took the time and discussed the issue of the work that was done on my vehicle and resolved it. He was very polite and understood where I was coming from.
We also discussed the issue of masking and he explained that they follow CDC guidelines. I told him I still think they should be masked and they should require their customers to mask.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/31/2021
Service Type: Maintenance
5
Category: Service
Sold unnecessary services
I felt I was sold unnecessary services when I brought my vehicle in for an oil change.
DANIEL E C. from Kelly Hyundai responded on 01/05/2022

Catherine,

Thank you for taking the time to complete a survey of your most recent visit to our service department. I would to have a conversation with you about your time spent with us and the concerns you have. Please reach out to me on my direct cell 484-388-0171 or my business phone 484-665-0130 ext. 2416. 

Dan Carter
Kelly Hyunai
Parts and Service Director
Dcarter@kellycar.com
C:484-388-0171
Bus:484-665-0130 ext.2416

Employees worked with

LN
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Lesley N.
Mohrsville, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Extended wait time due to “ problem in the shop”
Communication was extensive, text reminders of appointment more than needed. Gave small discount on bill due to extended wait time, which was appreciated. Professional and efficient. I did not appreciate the gentleman who appeared in the waiting room asking if I would like to “ upgrade”. We have purchased 4 Hyundai vehicles from this dealer and have always been satisfied with the cars,
DANIEL E C. from Kelly Hyundai responded on 01/11/2022

lesley,

Thank you for taking the time to complete our survey! We strive to deliver 5 star service every time to every customer. I would love to speak with more about your most recent visit and what we could have done to display our commitment to providing you that 5 star service. Please call me at 484-388-0171. 

Thank you!

Dan Carter
Director of Parts and Service
Kelly Hyundai
C: 484-388-0171
B: 484-665-0130 ext.2416

Employees worked with

EW
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Eileen W.
Myerstown, PA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customer Verified Customer
10
Category: Service
Great service, friendly staff
Very courteous, and very willing to work with me. I’m very happy with the service I received.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2021
Service Type: Maintenance
0
Category: Service
Eileen
Why do I have to pay when pay extra packages with my lease
DANIEL E C. from Kelly Hyundai responded on 12/20/2021

Eileen,

Thank you for taking the time to give us your honest feedback. I will get this situation corrected for you today.
If you have any other questions or concerns, please feel free to reach out to me.

Thank you,

Daniel Carter
Kelly Hyundai
Director of parts and service
Bus. 484-665-0130 ext. 2416
Cell. 484-388-0171

Employees worked with

KG
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Kenneth G.
Ashland, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
Staff is very friendly and professional. They are very prompt and efficient. They do not try to "up sell" you on any unnecessary service. Facility is very clean and well kept.
Employees worked with

CS
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Casey S.
Scranton, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Mr
Great service
Employees worked with

SD
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Stacey D.
Douglassville, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Kona Maintenance Service
The service personnel at Kelly Hyundai were very professional and courteous. They took the time to make maintenance suggestions and explain the work performed.
Employees worked with

Verified Customer
Reinholds, PA
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Good experience.
Good experience.
Employees worked with
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