Business Solutions

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ZACHARY A URYASZ

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(75 reviews)
71
Send a Message to ZACHARY A

KP
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Kristi P.
Omaha, NE
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2022
verified customer Verified Customer
9
Category: Service
Took car in for recall
Took car in for recall work, when I got it back car went into safe mode, I had to get car towed into dealership. Was told it was working picked car up drove it 88 miles and went into safe mode again. Had to have car towed in again to get fixed. Car is waiting on part to get to dealership to be repaired. They have provided me with a vehicle to use while mine is waiting for repair.

KP
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Kristi P.
Omaha, NE
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2022
verified customer Verified Customer
9
Category: Service
Took car in for recall
Took car in for recall work, when I got it back car went into safe mode, I had to get car towed into dealership. Was told it was working picked car up drove it 88 miles and went into safe mode again. Had to have car towed in again to get fixed. Car is waiting on part to get to dealership to be repaired. They have provided me with a vehicle to use while mine is waiting for repair.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/20/2022
Service Type: Repair
3
Category: Service
Car still goes into safe mode
After taking into get recall concerns fixed, my car was driven less them 100 miles and went into safe mode stranding me on highway. Took in to get fixed, was told it was fixed, son picked vehicle up since I live an hour away. He brought it to me while taking him back it went into safe mode again stranding us once again having to call tow truck and wasting my day off. Dropped it off and am without a vehicle since it was weekend. Very frustrating. Don’t trust that it will get fixed properly and afraid to get stranded again
Zach H. from Woodhouse Hyundai Of Omaha responded on 02/21/2022

Thanks for the feedback Kristi.  We are aware of this situation and your advisor will be calling this morning.  We apologize for the inconvience. 


Verified Customer
Omaha, NE
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customer Verified Customer
10
Category: Service
Noise in front wheels when parking car
Zach called me and happy to be able to bring car in to get checked out.

Verified Customer
Omaha, NE
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customer Verified Customer
10
Category: Service
Noise in front wheels when parking car
Zach called me and happy to be able to bring car in to get checked out.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/05/2022
Service Type: Maintenance
4
Category: Service
Noise in Sterring
I have reported noise in the steering many times. They said waiting for the "worm" to come in, then finally put it in and now noise in front wheels, when I'm parking both right and left. I told them about the issue, still not fixed and when I say it is when I'm parking, they drive the car around and say they hear nothing and everything looks tight. But I told them when I'm parking it. So check out and still not fixed. I am getting the run-around I feel because I'm saying something, but then it somehow through words gets turned around. Frustrated....
ZACH P H. from Woodhouse Hyundai Of Omaha responded on 02/07/2022

Thanks for the feeback.  We will have your advisor reach out today for a follow up. 


Verified Customer
Omaha, NE
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2022
verified customer Verified Customer
8
Category: Service
Update
Zach was helpful and accomodating. The work was completed quickly at my scheduled appointment time.

Verified Customer
Omaha, NE
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2022
verified customer Verified Customer
8
Category: Service
Update
Zach was helpful and accomodating. The work was completed quickly at my scheduled appointment time.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/29/2021
Service Type: Repair
6
Category: Service
Missed Opportunity
I recently had my oil changed at this dealership. It is 2015 Sonata with about 75K miles and has been burning about a quart of oil every 1000 miles. I asked that they check the oil while they fixed a recall issue. When they gave me the car, I was told it was about a quart low. My issue with the dealer, and the missed customer experience opportunity, is that they didn't just top it off and add the quart of oil. My issue with Hyundai is that this is a known problem with this particular engine and they won't fix it.
Zach H. from Woodhouse Hyundai Of Omaha responded on 01/03/2022

Sorry for the late response but I beleive your advisor followed up.  Thanks for the feedback.


Verified Customer
Louisville, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service
Appointment was on time and service was done in half the time I expected. Everyone was very kind, polite, and helpful.
Zach H. from Woodhouse Hyundai Of Omaha responded on 12/29/2021

Thanks for the great review score!


MR
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Michele R.
Omaha, NE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
What happened to free oil changes??
Every dealership has a different recommendation for oil changes. So far I have had 4 oil changes & only 1 was covered!
Zach H. from Woodhouse Hyundai Of Omaha responded on 12/29/2021

Thanks for the review Michele.  We will always recommend you scheduled maintanence per your owners manual.  We do our best to explain the maint program and also leave your next service docunented on you receipts.  Please let us know if there it anything else we can do for you.  Thanks for choosing Woodhouse Hyundai!


DL
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Daisy L.
La Vista, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great service
Zach is always very friendly. Service is fantastic, they finish my vehicle in a timely manner.
Zach H. from Woodhouse Hyundai Of Omaha responded on 12/27/2021

Thanks for the 5 star review Daisy!  Thanks for choosing Woodhouse Hyundai!


JM
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Jennifer M.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fantastic Service (as usual)
The Woodhouse Hyundai team is always professional, courteous and reliable. Very happy with my Hyundai purchase and extremely satisfied with the maintenance of the vehicle.
Zach H. from Woodhouse Hyundai Of Omaha responded on 12/22/2021

Thanks for the 5 star review Jennifer!  Thanks for using Woodhouse Hyundai!


HM
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Howard M.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
oil change
Car done early.
Zach H. from Woodhouse Hyundai Of Omaha responded on 12/20/2021

Thanks for the 5 star review Howard!!


RW
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Roger W.
Omaha, NE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
The price of parts & some services are out of line
i would like to see their service charges for things more reasonable.
Example : Cabin filter price at $70
Purchased one at Auto parts store and installed myself fo $20.00
Zach H. from Woodhouse Hyundai Of Omaha responded on 12/06/2021

Thanks for the review Roger!  Your advisor will reach out soon for a follow up.  Thanks for choosing Woodhouse Hyundai!


Verified Customer
La Vista, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great!!
Definitely will be coming back for great service
Zach H. from Woodhouse Hyundai Of Omaha responded on 11/15/2021

Glad to hear you had a great service experience!  Thanks for using Woodhouse Hyundai!


RG
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Roger G.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very professional.
Very professional, knowledgeable, friendly staff.
Zach H. from Woodhouse Hyundai Of Omaha responded on 11/15/2021

Thanks for the great review Roger!


KC
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Kamber C.
Papillion, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Wonderful
My service advisor was Zach Uryasz. He made my experience with Woodhouse Hyundai extremely pleasant. My appointment was for a routine oil check and tire rotation. Although the service department was busy at the time of my arrival, all service advisors worked quickly to assist all customers. I was not aware of the complimentary services Hyundai provides owners of 2022 vehicles beforehand; however, Zach took the time to explain the complimentary services and printed out a copy of these services for me to keep and refer back to at later dates. I was very impressed with the team members within the service department and greatly appreciate Zach going above and beyond.
Zach H. from Woodhouse Hyundai Of Omaha responded on 11/15/2021

Thanks for the feedback Kamber!  Glad to here you had a great experience.  Thank you for using Woodhouse Hyundai!!


FT
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Francis T.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great place to do business
I have been a customer of Woodhouse for over four years and during that time I've always been happy with the way they conduct business. The sales people are competent and courteous, the service personnel prompt and efficient. They've answered all my questions, kept me informed of any service delays and always treated me with respect.
Zach H. from Woodhouse Hyundai Of Omaha responded on 11/11/2021

Thanks for the review score Francis!  Thank you for choosing Woodhouse Hyundai. 


Verified Customer
Elkhorn, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Check in was prompt and friendly
This was a routine oil change that took almost two hours. Service was thorough and needed attention to tires was explained. Staff professional and friendly.
Zach H. from Woodhouse Hyundai Of Omaha responded on 11/10/2021

Thanks for the feedback!  Your advisor will reach out soon for a follow up.  Thanks for using Woodhouse Hyundai!


DG
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Deborah G.
Murdock, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
very good
greeted and check in right away
Ready almost when promised
Zach H. from Woodhouse Hyundai Of Omaha responded on 11/03/2021

Thanks for the review score and feedback Deborah!  I will have your advisor call for a follow up. 


Verified Customer
Lincoln, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Service at Woodhouse Hyundai
Easily scheduled, service done as scheduled and on time, work done as requested and in reasonable time. Work double checked by service technician.
ZACH P H. from Woodhouse Hyundai Of Omaha responded on 11/01/2021

Thanks for using Woodhouse Hyundai and thank you for the review score!!!


UD
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Uttam D.
Papillion, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/27/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Not good
Take my car for oil change and check for breaks but create new problem. The service person didn’t tighten the knot bolt all four knot bolt was loose. And I trusted them for good repair but I was driving car with all knot bolt loose tire. Worst service ever. Broke my trust.
Zach H. from Woodhouse Hyundai Of Omaha responded on 10/29/2021

Thanks for the feedback Uttam.  Your advisor will be reaching out for a follow up.  Thanks for choosing Woodhouse Hyundai!

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