Hertrich Hyundai of New Castle is your premier Hyundai dealership for the Wilmington and Newark area. We are located on South Dupont Highway in New Castle, DE. Come see us today and take care of all your vehicle needs. Our Service Technicians are ready and waiting to help! Hertrich Hyundai of New Castle is your premier Hyundai dealership for the Wilmington and Newark area. We are located on South Dupont Highway in New Castle, DE. Come see us today and take care of all your vehicle needs. Our Service Technicians are ready and waiting to help!
I purchased a brand new 2024 vehicle (under 1,000 miles, straight from the showroom), and within the first month it needed a full steering column replacement. Within two months, the sunroof began leaking. When I brought it in for repairs, the dealership outsourced the work—and returned my vehicle with additional damage, including exterior scratches, a ripped interior liner, and a still-broken sunroof.
After returning the car immediately, they attempted another repair and then claimed a rodent nest was found, with damage to the airbag system—damage that was not present during the first repair, meaning it occurred while the vehicle was in their possession. The car has now been at the dealership for over 60 days.
Instead of taking responsibility, they tried to push me to file a claim through my personal insurance for damage that clearly happened while the car was under their care. That is completely unacceptable.
The situation became even more frustrating when the manager, Chris, demanded we pick up the vehicle immediately—even though it was unsafe, with a rodent nest still inside and a chewed-up airbag system. Our insurance company attempted multiple times to contact him and received no response.
We showed up before the deadline he gave us, only to be told the paperwork wasn’t ready and to come back the next day—completely wasting our time. As we were leaving, he came outside, crossed his arms, and laughed at us. It was incredibly unprofessional and disrespectful behavior.
To make matters worse, the dealership even tried to argue that this was “not a new vehicle,” despite selling it as one. The vehicle has since been acknowledged as a lemon, which says everything about the situation.
The lack of accountability, poor workmanship, and rude, dismissive behavior from management is unacceptable.
I highly recommend staying far away from this dealership. I will never purchase another Hyundai and will never return to Hertrich again.