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SureCritic / Hyundai Dealer / Hertrich Hyundai of New Castle
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Hertrich Hyundai of New Castle

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,788 Reviews)
57
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Score Details

5 stars
79%
4 stars
10%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
123
Total ReScores™
4.7
ReScore™ Average
57
Net Promoter Score ®

Business Details

About

Hertrich Hyundai of New Castle is your premier Hyundai dealership for the Wilmington and Newark area. We are located on South Dupont Highway in New Castle, DE. Come see us today and take care of all your vehicle needs. Our Service Technicians are ready and waiting to help! Hertrich Hyundai of New Castle is your premier Hyundai dealership for the Wilmington and Newark area. We are located on South Dupont Highway in New Castle, DE. Come see us today and take care of all your vehicle needs. Our Service Technicians are ready and waiting to help!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(302) 323-1100
Opening in 16 minutes
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
120 South Dupont Highway New Castle, DE 19720
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,788 Reviews)
Write a Review
Recent Reviews
KF
gravatar
K F.
Wilmington, DE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/05/2024
0
Category: Service
ABSOLUTE WORST SERVICE I have ever experienced in my entire life!!!
My vehicle was delivered to them on a Tuesday for a scheduled appointment. I kept calling and calling for 2 months and they weren’t able to give me updates, kept putting me on hold and hanging up. They kept switching me with different service providers. My car is currently still there with no answers and they aren’t giving me a loner car. It is now January 5th and still no update on my vehicle.
The service department and management team sucks!
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