Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

155 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


MF
MARY F.
Catonsville, MD
Toyota Highlander
Verified Customer
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01/10/2019
M E F
They know cars. Very trust worthy

JR
Joshiah R.
Randallstown, MD
Jaguar X-TYPE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2019 Category: Service
Joshiah said the job was done correctly and in a timely manner.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Catonsville, MD
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019
Customer service
The work was done in a timely manner and excellent customer service.

TM
TARAS M.
Ellicott City, MD
Lexus RX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019
New Tires
As always, Lockett Auto Care provides excellent service, professional atmosphere, and best customer engagement. As a family owned business, they get it - you’re part of the family with them.
Thank you. I’ll be back!

Verified Customer
Ellicott City, MD
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018
Great service
Got in the same morning we called and they were finished with the truck the same day. Filled a tire on another car and checked for leaks without an appointment while I waited. Are very honest and do great work.

LC
LARRY C.
Columbia, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
expert, prompt and friendly car care (people too)
My latest experience with Lockett's was perfect. I had bought two new tires online and had them delivered to Lockett's. Mike also obtained a new steel wheel to replace one that was slightly bent. I rolled in around 7:45 am. Waited for an oil change, and for the two tires to be balanced, mounted and installed and rolled out by 9 a.m.

KC
Kirk C.
Ellicott City, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Kirk said the business is honest and does quick, good work.
This review was collected via phone interview by Customer Research Inc.

CJ
CYNTHIA J.
Baltimore, MD
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
great customer service excellent auto care
I love doing business with Lockett Auto care I've been doing my auto for more than 25 years

LW
LARRY W.
Catonsville, MD
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Great service; always high quality
I've taken several cars to Lockett's over maybe 30 years. I've always been pleased with the quality and reliability of their work. They have saved me money several times. This repair was excellent and, though complicated, it was done quickly (as usual).
Mike L., Owner from Lockett's Auto Care responded on 12/05/2018

Larry, thank you for the kind words. It was our pleasure as always!

Lockett's Auto Care Team

PM
PATTY M.
Catonsville, MD
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Thanks!!
Thanks once again on a quick and painless oil change. See you in 5 months!

JR
JOHN R.
Columbia, MD
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Git 'er done right!
As always, Mike and his crew performed routine maintenance on my car that was reliable, on time, and according to specs. I left confident that things were done right.

BW
BONNIE W.
Baltimore, MD
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018
2010 ford
Service good. Friendly people. They stand behind their work 100%.

JW
JOHN W.
Columbia, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Completely Satisfied
All work was professionally completed as expected as usual. I trust the mechanics at Lockett's to do whatever needs repair on all my vehicles.

I fully recommend them.

SV
SEAN V.
Sykesville, MD
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Lockett’s
Ryan did a great job explains what would need to be done and for how much. No surprises when the bill came and fast, amazing service on my truck.

LE
Laura E.
Baltimore, MD
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Laura said they always do a great job.
This review was collected via phone interview by Customer Research Inc.

LS
Linda S.
Marriottsville, MD
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Linda said the employees provided the needed service. They provided great work. They did not charge outrageous prices.
This review was collected via phone interview by Customer Research Inc.

JH
JIM H.
Ellicott City, MD
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Just as reliable as ever
I have been going to Lockett's Auto Care for more than thirty years, and cannot remember ever being disappointed by their service. I trust Mike as much as any service personnel in my little world, and know he will fix any problem put in front of him.
I highly recommend Lockett's to anyone who needs auto service .

KG
Kristen G.
Frederick, MD
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Kristen said the customer service was very friendly. The staff was very good at getting the repair done on time and they are really people she can trust.
This review was collected via phone interview by Customer Research Inc.

NC
NANCY C.
Catonsville, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Frienly atmosphere and prompt s0ervice along with reasonable rate
See above

JR
JIM R.
Catonsville, MD
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018
Lockett's Auto
I have use Lockett's several times and have received excellent service.