Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

119 Reviews

100% Would Recommend
Latest Review 11 days ago

Reviews


LC
LARRY C.
Columbia, MD
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Prompt, friendly service
I'm always pleased with fast, attentive service at Mike Lockett's. Over the years, I've come to know most of the principal employees and Mike, the owner. It's always a pleasure to chat while waiting and he is knowledgeable about a variety of auto and life problems and opportunities.

MM
Max M.
Baltimore, MD
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Max said they always do a good thorough job.
This review was collected via phone interview by Customer Research Inc.

AV
Alex V.
Catonsville, MD
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Alex said that the place's customer service was excellent, the turnaround was quick and the work was great.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Columbia, MD
Cadillac CTS-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Mike said that he would and has recommended this business for service.
This review was collected via phone interview by Customer Research Inc.

YG
Yasmine G.
Maryland
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Yasmine said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

KP
KATHERINE P.
Gwynn Oak, MD
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
These guys are so awesome!!!!
This place is so SUPER!!! If you don’t need it , they don’t force you to do anything! These gentlemen are the BEST!

MB
Margaret B.
MD
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Margaret said the business does excellent work.
This review was collected via phone interview by Customer Research Inc.

JC
Josh C.
Columbia, MD
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Josh said the staff were very responsive to his questions and his needs. They didn't try to do anything that didn't need to be done to his vehicle, and they finished the work they were supposed to do quickly.
This review was collected via phone interview by Customer Research Inc.

CN
Chris N.
Baltimore, MD
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Chris said he enjoyed the service.
This review was collected via phone interview by Customer Research Inc.

AP
ANDY P.
Ellicott City, MD
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
The people
They aim to please.

RG
Ronald G.
Catonsville, MD
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Ronald said the business does good work and offers good prices.
This review was collected via phone interview by Customer Research Inc.

RW
Renee W.
Catonsville, MD
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Renee said they did a great job.
This review was collected via phone interview by Customer Research Inc.

MK
Megan K.
Halethorpe, MD
Chevrolet Colorado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Megan said she always has great service at this business, it is as best as she can expect. She had to take her vehicle back, they missed something.
This review was collected via phone interview by Customer Research Inc.

LT
LORRAINE T.
MD
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
Family cares
I have been taking my vehicles to Lockett's for years.....I love the new email reminders of the standard maintenance that is due on my car. I'm busy and before I knew it.... I was at 105,000..... so I appreciated the reminder. I called, made the appointment and dropped car off Within 15 minutes, Mike drove me home ( I happen to be off that day) and by 3:30, my car was ready....I was picked up and happy. It really boils down to trust....I trust Lockett's and their service is outstanding. I trust that the work and price are in line and I never feel I have to "shop around" . Highly recommend this wonderful FAMILY CARES OWNED BUSINESS!

JH
Jane H.
Catonsville, MD
Toyota Highlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Jane said she likes them, and would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

RB
Ron B.
Catonsville, MD
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Ron said the staff at the business were friendly, the work was well done, and the price was affordable.
This review was collected via phone interview by Customer Research Inc.

MC
Margaret C.
Clarksville, MD
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Margaret said this business consistently provides good quality service. They are trustworthy, they have a lot of integrity and a high level of expertise.
This review was collected via phone interview by Customer Research Inc.

AB
ANGIE B.
Towson, MD
Lexus NX 200t
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
30k service
Mike and his techs are great ! Courteous, honest and informative . Easy scheduling and great service.

RM
Rachel M.
Gwynn Oak, MD
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Spoke with George. He said the business provided everything he needed and were very helpful.
This review was collected via phone interview by Customer Research Inc.

RS
Randy S.
Ellicott City, MD
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Randy said he's been going to this facility for many years and is a happy customer.
This review was collected via phone interview by Customer Research Inc.