Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

765 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 5 days ago

Reviews


JR
Joshua R.
Montebello, CA
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2017 Category: Service
Spoke with Joshua's dad. He said this business was thorough, courteous, and professional.
This review was collected via phone interview by Customer Research Inc.

JE
Joanna E.
Pico Rivera, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2017 Category: Service
Joanna said the employees attended to her perfectly.
This review was collected via phone interview by Customer Research Inc.

RA
Reda A.
California
Cadillac Escalade
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2017 Category: Service
Reda said he has not been contacted by a manager or anyone. He will not recommend this business to anyone.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2017 Category: Service
Reda said he was told that they would not charge him to inspect his vehicle and they will only give him the amount of what it was going to cost and he could decide if he wanted to get the service done there or not. When he went there with his vehicle they ended up charging him anyway. They were also going to charge him $900 to change a part in his vehicle and the gentleman who he was working with said he is not sure if it was going to fix the problem. He ended up wanting to take his vehicle elsewhere due to not being 100 percent sure the repair he needed to get was going to resolve the issue. He said he did not feel comfortable with them working on his vehicle. The gentleman then informed him that he is going to need to charge him for the diagnostic. He ended up filing a complaint as he was not satisfied with the fact he was given misinformation about being charged.
This review was collected via phone interview by Customer Research Inc.
John S. from Pico Rivera Auto Clinic responded on 09/25/2017

Sorry to hear about the matter , how ever we also charge for our diagnosis specialy using our pro tools to find the problem, you had a worker of your company which not an auto tech worked on your  you took a chance thats one, your replaced your fuel pump with an after market one thats a mistake , it sounded your were disaponted at part not at my service i offered / ask to remove the tank to complete our diagnosis you declied to do so -i would not know what or why would say they told me they charge for diagnosis who will do that at charge , my advice to you have a cert, shop or tech to work on such matter again sorry to hear that you were not happy -i hope you understand i needs to get paid for my service as you want for your self as well. thanks


LC
Lucy C.
California
Mercedes-Benz CLA-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2017 Category: Service
Lucy said this business is wonderful. She is very pleased with the way the staff treated her, and with the way things worked out. They explained what was happening with her vehicle.
This review was collected via phone interview by Customer Research Inc.

GG
gina g.
Los Angeles, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2017
Love this place!
This place is awesome! Everyone is super friendly. They are also reasonable in pricing.

RB
ROSAISELA B.
Pico Rivera, CA
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2017
Management, knowledgeable mechanics, great service for the right price!
Been coming here for some time and have not been disappointed!!

UL
Un L.
Torrance, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2017 Category: Service
Spoke with S. She said the service is good, the price is good and it does not take too long. The location is good. It is close to their place. Everything was good.
This review was collected via phone interview by Customer Research Inc.

MM
Martha M.
Pico Rivera, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Martha said they were really nice and they treated her right. They were fair and they had great prices.
This review was collected via phone interview by Customer Research Inc.

SF
Sergio F.
Pico Rivera, CA
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Sergio said this business does a good job and he enjoys it.
This review was collected via phone interview by Customer Research Inc.

AL
AMERICO L.
Pico Rivera, CA
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2017
Professional quality service
I took my car because the struts needed to be replaced. As always, John explained to me what was going to be done on my car and how much it would cost in a professional and honest way. I really appreciate that. I test drove my car when they were done and I am satisfied with the job they did on my honda element. I have recommended this place to another friend.

PB
PAUL B.
Pico Rivera, CA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2017
Yellow PT CRUISER
Always ready to assist & very thorough.

JI
Juanito I.
Whittier, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2017
great service
keep up the good work, friendly service, honestly is important to me

CG
Carmen G.
Pico Rivera, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2017 Category: Service
Carmen said she has used this business for many years and they have always been very good with her.
This review was collected via phone interview by Customer Research Inc.

MF
Martin F.
California
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Martin said he would recommend this business to others for service.
This review was collected via phone interview by Customer Research Inc.

AS
Angelita S.
Montebello, CA
Oldsmobile Achieva
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2017 Category: Service
Angelita said she is satisfied with the service they do at this business.
This review was collected via phone interview by Customer Research Inc.

AC
Anthony C.
California
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2017 Category: Service
Anthony said the service was fantastic and they attended to him pretty quickly.
This review was collected via phone interview by Customer Research Inc.

NE
Nellie E.
Pico Rivera, CA
Ford Flex
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2017 Category: Service
Nellie said John was very thorough and he made sure that she understood everything completely. The vehicle is running wonderfully.
This review was collected via phone interview by Customer Research Inc.

NG
Nelson G.
Pico Rivera, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2017 Category: Service
Spoke with Patricia. She said this business repaired her vehicle quickly.
This review was collected via phone interview by Customer Research Inc.

AL
ANTHIA L.
Monrovia, CA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2017
Helpful
Clean and honest

LS
Larry S.
Montebello, CA
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2017 Category: Service
Spoke with Larry's wife. She said John does a really good job and he takes really good care of their vehicle. He also does what he says he is going to do. They have complete faith in him.
This review was collected via phone interview by Customer Research Inc.