Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

( 1141 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 24 hours ago

Reviews


PH
Patrick H.
Calabash, NC
MINI Cooper Clubman
Verified Customer
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11/16/2019
Supper vist!
My first visit to Wilmington Motor Works, very nice waiting lounge. The receptionist was willing to work my car in at a very short notice. The mechanic keep me inform while the work was in process. The report was great, they took pictures to show me the problems that was found.

Verified Customer
Wilmington, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019
Customer Service is Top Notch!
Dropped my 2013 mini coop off for service during rain yesterday. Was walking to work since I'm right around the corner. They offered to give me a ride. Super!

RF
Robert F.
Wilmington, NC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019
Just Right
Annual inspection along with a brake fluid flush. Car went in right on time, was back on the road in about an hour. Informed staff engaged in a good conversation about other issues with the car. Highly recommend their services.

KS
Karen S.
Wilmington, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019
excellent service and communication!
Easy to make an appointment online, excellent communication.

JR
Jim R.
Wilmington, NC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019
Wilmington Motor Works
Outstanding yet again

SM
Steven M.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019
keep up the good work and attention to detail
It's been 3 years since I bought my used BMW 330i and it has been in your service hands since that time. You and your team have this car running like it's new. What a joy to drive ...please keep up the good work.
Steve M

BB
Bryan B.
Wilmington, NC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019
Excellent and affordable
Tim and Hannah were very professional, timely, and easy to work with on the repair of my 2007 BMW 530 XiT. They quickly performed diagnostics, texted me the quote for repair, and had all of the work done quickly and at a great price. I would highly recommend their service.

GS
Geoffrey S.
Leland, NC
BMW 4 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019
Good Service Fair Price
From making an appointment to checking out first class all the way

NS
Nancy S.
Wilmington, NC
Mercedes-Benz C230
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019
My Mercedes Specialists
I have two Mercedes and have taken them both here for years. I only wish I had known about them the whole time I have had my older car.
They have always been honest, done excellent work, never done unnecessary work and delivered on time.
I have recommended them to friends and colleagues and that is not something I do lightly!
If you have a Benz or BMW out of warranty this must be your go to place!

Verified Customer
Leland, NC
BMW 3 Series
Verified Customer
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10/31/2019
Annual Vehicle Inspection
My appointment was for the state's annual inspection. I was early so had to wait a bit before my car was taken but the inspection was thorough and since nothing adverse was found, there was no follow up work to be done. I will be continuing to take my BMW to Wilmington Motor Works for service.

JA
Jim A.
Southport, NC
BMW 328i
Verified Customer
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10/30/2019
Honest people and so far, great work.
They gave me a quote, made an appointment, and everything happened as planned. Comfortable waiting room as well.

WG
William G.
North Carolina
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
William said this business was very effective, especially the way he can see what's wrong with his vehicle, and the service was super nice. He said this was probably the best place he has ever gone to.
This review was collected via phone interview by Customer Research Inc.

TO
T. O.
Wilmington, NC
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019
Great, speedy service!
Very prompt and reliable service with highly qualified technicians.

MR
Matthew R.
Wilmington, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019
Auto service
Efficient, honest and caring for your car. Access for appointments is easy, never feel rushed, quality care and integrity.

SM
Sheila M.
North Carolina
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Sheila said she was referred by a friend and she will recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Wilmington, NC
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019
Fast, friendly, and great price
Very friendly and welcoming staff, helped me very quickly and had very reasonable price.

WB
William B.
Wilmington, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
William said the staff are fast, they did what he wanted them to do and they are pleasant to deal with.
This review was collected via phone interview by Customer Research Inc.

CW
Cynthia W.
Wilmington, NC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Cynthia said she loves the work they do at this business. She has been going there a for a long time.
This review was collected via phone interview by Customer Research Inc.

RF
Robert F.
Wilmington, NC
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019
Rapid Time State Inspection
Annual state inspection completed in a little over 30 minutes, in total; walking in the door to walking out. Also had a nice comfy read of a current magazine while waiting.

TH
Tom H.
Wilmington, NC
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019
Attention to detail
Very professional experience. The inspection/review very thorough and documents the car’s excellent condition. We expect to keep to at least 100K miles!