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SureCritic / Makes / Hyundai / Santa Cruz / 2023

2023 Hyundai Santa Cruz

Average Score

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1739 Reviews)
45%
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Reviews

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1739 Reviews)
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Reviews

VO
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Valerie O.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/18/2023
Verified Review

Service engine soon light on with under 2,000 miles

Service engine soon light is on with less than 2,000 miles. Went to the dealership and they said it was an $1,100 repair on us because there was a hole in the bottom of the engine that we caused. It has never been driven over or hit underneath while we've owned it but it's now our problem to fix. We bought it brand new.
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Dakota H. responded on 01/18/2023 01:22 PM

We're very sorry to learn of your experience, Valerie. Please know that we have assigned your concerns to one of our corporate representatives. They will be in touch with you to discuss your situation further. Thank you. 
RA
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RANDALL A.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/28/2023
Verified Review

Great design but not that great but weak and hesitant

Engine issues no power hesitant and bed is small enough to constitute a hitch accelerates slow after full stop burns more fuel then expected , transmission jumps when changing gears feels like the car has a governor installed which control the speed
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Dakota H. responded on 01/30/2023 02:34 PM

We're very sorry to learn of your experience, Randall. We have created a case and assigned it to one of our corporate representatives. Following a thorough review, they will be reaching out to you to discuss your situation further. Thank you. 
NK
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NATALIE K.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/31/2023
Verified Review

Poor Customer Service

My loan amount was not corrected and I was charged an extra 750.00. No call backs were made by the manager or anything. I even went in person. That is the treatment you receive when you purchase a 43000 dollar vehicle.
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Dakota H. responded on 02/01/2023 09:16 AM

We're very sorry to learn of your experience. Please feel free to contact our Hyundai Motor Finance customer care team at (800)523-4030, and they would be happy to address any concerns you may have. Thank you. ^cc
RR
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redacted r.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/16/2023
Verified Review

Don’t Buy from Athens Dealership

Dealership in Athens GA is terrible. Car is great. Buy from another dealership. Signed contract for one price and get a different price from Hyundai Finance. Also have the 90 day delay payment and they invoiced me immediately. General Manager said he would call me back and he never did.
Recommended
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Dakota H. responded on 02/17/2023 06:58 AM

We're very sorry to learn of your experience. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to address any concerns you may have. Thank you. ^cc
DB
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DAKOTA B.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2023
Verified Review

Not a real truck

I thought this vehicle would be good on my farm. But, I couldn't get a single sheep in the back, let alone my donkey. The interior tore on day two and the damn blinkers come on by themselves. I thought this was a Korean car, but it feels like it was made in Russia.
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Hyundai Motor America responded on 03/27/2023 09:11 AM

Thank you for sharing your concerns with us. A specialist from our Headquarters will be in touch with you to investigate further. ^cc
RT
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Robert T.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2023
Verified Review

Map and Navigation is not consistent.

I paid over 42,000 dollars for a new vehicle that had less than 1000 miles on it as I drove it off the lot. Less than one month in as I left my neighborhood. As I turned right out of the neighborhood I was informed that "wrong way detected, please check the map. I looked at the map and although I was literally heading due south the map showed me heading west. I continued to be incorrect and continued to tell me I was going the wrong direction. I have taken the vehicle in a couple of times and the dealership has shown no interest in having anyone look at it. Although this may seem like a small issue, it is very frustrating to have this happen and it is not on a regular basis, but happens intermittently, but often enough that I feel like it shoulb be fixed.
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Hyundai Motor America responded on 05/25/2023 01:54 PM

Thank you for sharing your concerns with us. A specialist from our Headquarters will be in touch with you to investigate further. ^cc
SW
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Sean W.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2023
Verified Review

My brand new car broke down 10 miles from the dealership

My brand new car broke down 10 miles from the dealership. I was on the highway and every light starts flashing - check engine light, oil light, fuel light. Then the gas pedal stops working. Very dangerous to have this happen on the highway. The car had 50 miles on the clock before it was rendered useless.
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Hyundai Motor America responded on 08/07/2023 09:35 AM

Thank you for sharing your concerns with us. A specialist from our Headquarters will be in touch with you to investigate further. ^cc
RM
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Robert M.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2023
Verified Review

Dealership is unethical,

The dealership lied and conducts business in an illegal and unethical manner. I was forced to purchase extra items due to limited availability of models for sale. Told the finance manager 5 times I did not want them but was told the General Manager would not let them sell me the car unless I signed the documents agreeing to purchase these unnecessary items. I pointed out the contracts said I didn't need to purchase them and was told if I declined I couldn't purchase the car. Dealership wouldn't help with blue link hookup, I was told to figure it out for myself.
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Hyundai Motor America responded on 09/27/2023 03:23 PM

We’d like the opportunity to look into this. A representative will be in touch with you shortly to investigate further. ^cc
SD
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SHARON D.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/16/2023
Verified Review

2023 Hyundai Sant Cruz

I haven't had this car for a year and the entire transmission needs to be replaced. Vehicle has been in shop awaiting a transmission which is on backorder and dealership has no idea when it may come in! Very disappointed in Hyundai, will not but another or recommend to any friends and family. A brand new car and can't drive it. Also, the inside light when you open the car door has never worked since we purchased, thought we were losing minds attempting to figure out the problem. Dealership informed of a blown fused. Go figure!
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Hyundai Motor America responded on 11/16/2023 11:38 AM

Thank you for sharing your concerns with us. A specialist from our Headquarters will be in touch with you to investigate further. ^cc
DM
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DOROTHY M.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/29/2024
Verified Review

Transmission problems

I loved it when I first got it, but within 14421 miles the transmission had to be replaced. Not good. Transmission was replaced and about a week later it's back in the shop per Transmission issues. When I get it back I will be trading it.
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Hyundai Motor America responded on 08/30/2024 08:25 AM

Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you. ^cc
SL
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Sandi L.
2023 Hyundai Santa Cruz
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/04/2024

Where do I start???

The car has been in the shop more than it hasn't since 6,000. A plethora of computer swaps, a brand new transmission (that didn't solve the issue), and a lack of making it right by Hyundai. If I had to do it again, I would NEVER have purchased this vehicle...what a disaster.
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Hyundai Motor America responded on 09/04/2024 04:18 PM

We’d like the opportunity to look into this. Please reach out to our Customer Care team at (800) 633-5151, so we may further assist. ^cc
JF
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John F.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/14/2025
Verified Review

Life-threatening danger

My 2023 Santa Cruz has gone into limp mode twice while I was driving it, once on the highway, losing power and enabling me to go no faster than 25 mph. The dealer hasn't been able to find the problem and corporate engineers have been consulted. Instead of providing me a replacement, Hyundai wants to put a data tracker in it so that when it happens again, they'll have data that might show what's wrong. Of course, there's also a decent chance they'll have data of the crash I get into when it happens again.
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Hyundai Motor America responded on 04/14/2025 08:48 AM

Safety is our top priority; we would like to contact you to discuss your concerns further. Thank you. ^cc
RR
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Randal R.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/12/2025
Verified Review

Worst piece of crap

It’s broke most of the time in the shop. Hyundia finally bought it back after 2 years. Oil pan had come loose every oil change, turbo went out, took 70 days in the shop, loaner cars were crap, a sanatorium I blew one engine which was a loaner with only 6000 miles on it, none of the drive straight down the road.
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Hyundai Motor America responded on 04/14/2025 10:15 AM

Thank you for sharing your concerns with us. We encourage you to speak to our Customer Care team at (800) 633-5151 if you have any further concerns. ^cc
NS
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Nicholas S.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/29/2025
Verified Review

radiator issues

rock hit radiator and cost out of pocket 1800 for company
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Hyundai Motor America responded on 04/30/2025 07:34 AM

Hello Nicholas. Thank you for sharing your concerns with us. We encourage you to visit your local authorized Hyundai dealership for further inspection and assistance. ^cc
JP
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Jaime P.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/29/2025
Verified Review

000000000000

Bad purchase
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Hyundai Motor America responded on 04/30/2025 10:19 AM

Hello Jaime, we would like to hear more regarding your vehicle concerns. One of our specialists will be reaching out shortly for further assistance. Thank you. ^cc 
JT
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James T.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2025
Verified Review

I have never owned or operated this vehicle model.

I have never owned any 2023 Hyundai vehicle.
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Hyundai Motor America responded on 05/14/2025 11:46 AM

Thank you for that information James. ^cc
ER
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Eduardo R.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/13/2025
Verified Review

No questions

You’re not good for a company instead of putting the right oil I put the wrong oil 5W 20 and is 0W 20
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Hyundai Motor America responded on 05/14/2025 10:27 AM

Hello Eduardo, we would like to get involved to examine your claim further. A specialist will contact you shortly. Thank you. ^cc
WH
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William H.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/13/2025
Verified Review

Unreliable

Sold it due to not being able to trust the vehicle would last. The truck had a very strong odor of coolant since the day I bought it, and would have to be topped of on coolant several times a year. The dealership checked it 4 times and on the final check told me I should take it somewhere else to have another mechanic find the issue. That's the day I decided to sell it. If the dealership isn't going to help when i bought every single warranty available, I refuse to trust the hyundai/kia brand any longer.
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Hyundai Motor America responded on 05/13/2025 04:49 PM

Hello, we are deeply saddened to hear about your experience with the service department at your local dealership. As we prioritize our customer service in all aspects, this is very disappointing. We have forwarded your information to the appropriate department. ^cc
MK
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Michael K.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2025
Verified Review

Junk

Engine noise Low power
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Hyundai Motor America responded on 05/21/2025 08:42 AM

Thank you for sharing your concerns with us. We encourage you to visit your local authorized Hyundai dealership for further inspection and assistance. We have forwarded your complaint to a specialist who will be able to further address your concerns. ^cc
DR
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Dennis R.
2023 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2025
Verified Review

Did you buy a lemon?

The car was broken from day one. However, I got to spend 3 months in the shop and 6 more months fighting with Hyundai. Just DONT
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Hyundai Motor America responded on 05/23/2025 06:55 AM

Good Morning Dennis, thank you for sharing your 2023 Hyundai Santa Cruz concerns with us. We have forwarded your information to our specialist, who will be reaching out shortly to further assist. ^cc
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