Bluelink Issues
I have really enjoyed my truck. It provides great gas mileage and is enjoyable to drive. I recently encountered issues with my remote services through Bluelink. Bluelink could not figure out why my services were not working. There was a case created by Bluelink to track the history of the repair. They sent me to my dealership to try and get it resolved. They changed out the entire head unit; hoping this would resolve the issue; unfortunately it did not. During this attempt, my dealership did not have loaner vehicles available , so they instructed me to get a rental vehicle at my own expense, in which they would reimburse up to $60 daily. Once I picked up my truck and submitted my rental car invoice, they would only reimburse a pro-rated amount, indicating I Service Manager had closed out the work 2 days prior to my pick up, so I must have kept the rental car longer, so I was responsible for the rest. This was very poor customer service. Long story, but after 30-45 days I finally contacted the GM of the dealership, and they said they would send me a check for the delta of the unpaid portion. I just received notification that they are submitting payment today. I took my truck back to the dealership for another 10 days (they had a loaner this time). They still did not get the issue resolved. After another 10 calls to Bluelink, I let them know that I think it is a firmware update issue, as my truck showed an OTA software not completed. They told me to got to a website and download the update and install it myself. I was able to successfully get the firmware updated and finally the remote services are working again. This was quite a journey of very poor customer service on the Bluelink side! The service team and service managers at Hyundai Alliance were great; especially Lace White!
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