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ANTHONY J DEVINCENT

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(135 reviews)
56

KB
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Kathryn B.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service !!
Always prompt friendly greeting !!!
I do make appointments ahead of time so get right in…. Service done and out before long… car washed when returned!!!
Waiting area very clean , coffee if you
Want. Nice clean restrooms too..
personal all very polite and friendly !!!
Recommended
Employees worked with

AV
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Alex V.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable and great performance!
Hyundai(Lakeland) is an upcoming competitor with other Brands such as Honda, Nissan, Acura, Toyota.(JDM) It is defying the odds against others by outperforming the Brands that have reigned for so long. Hyundai/Kia,(KDM) has surprised us with the beautiful appearance and power that continues to excel over its competition.
Recommended
Employees worked with

SM
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Sara M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service!
Having failed to make an appointment, I was a walk in for my service at 8am on a Monday morning. I was greeted promptly and was checked in quickly. I sat comfortably reading while I waited. I was given an option of changing out my air filter which I agreed to. This was my only charge as service was included and then checked out. They went the extra mile not only to clean my car but to vacuum out some debris out of my trunk for me.
My only suggestions for improvements would be to purchase better donuts and to provide a place to wait where the TV isn’t on!! Otherwise a great experience.
Recommended
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Although it was busy and they were short staffed, my wait on the oil change was not long. Plus you always receive the best customer service!
Recommended
Employees worked with

DM
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Diya M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
.
Recommended
Employees worked with

Verified Customer
Polk City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
Friendly service.
Recommended
Employees worked with

SD
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Sadie D.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Anthony makes this place special
Hyundai feels like home. All the employees there are so nice and friendly. I love taking my car there. They all deserve raises. Especially Anthony. He is exceptional. I wouldn’t take my car to anyone else !
Recommended
Employees worked with

TM
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Thomas M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer attention
I feel like they pay attention to my needs and will do the best to get me what I need
Recommended
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great job
Staff is always pleasant, nice and clean environment and the service is always great.
Recommended
Employees worked with

TC
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Tammie C.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tammie
The pe there are awesome.
Recommended
Employees worked with

Verified Customer
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
verified customerVerified Customer
Category: Service
Fast service without an appointment for oil change.
didn't take long for oil change
Recommended
Employees worked with

PJ
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Patty J.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
I only had one complaint. It's small but important to me. I had 56000 and some odd miles when I got the oil changed and the sticker on my window told me I need to have the oil changed at 64000 and some odd miles. I don't have the receipt in the house. That was close to 8,000 miles. Have they upped the recommendation for oil changes? Like I said not a big deal. But!!!!!
Recommended
Employees worked with

ML
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Marie L.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous
The Hyundai dealership is immaculate, the service is excellent, and the employees are helpful and courteous.
Recommended
Employees worked with

ES
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Eric S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service
Awesome service.

Service manager yessica and her service team lead did an epic job.on fixing my car and treated me like family highly recommend.....would go again in a heartbeat..
Recommended
Employees worked with

ES
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Eric S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Like always they go above and beyond yessica and master mechanic andy the dream team....thanks for eveything
Recommended
Employees worked with

MP
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Mary P.
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Superior service to the customer
Best service in Polk County
Recommended
Employees worked with

LR
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Laurie R.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
The waiting lounge is immaculate and offers coffee and donuts. The service staff are friendly and take time to explain everything.
Recommended
Employees worked with

CM
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Cornesia M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Always great service
Recommended
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Big improvement when Jessica became the service manager.
I have been going to the Lakeland Auto for years. Should I have a problem I am sure I could get it resolved.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:59 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Qualitiy personal
Experience was great.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 05:58 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
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