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SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
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ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

JM
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James M.
Columbia, MO
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Usual good service
I had a typical experience with the service department. It is professional and thorough.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/25/2021 06:08 AM

Thank you for taking the time to give us feedback! 

Meranda Dodson
573-388-8531

Employees worked with
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ANDREW A MOELLER
JP
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Jon P.
Kirksville, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people
Easy to work with and professional
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/20/2021 09:33 AM

Thank you for taking the time to give us feedback! 

Meranda Dodson
573-388-8531

Employees worked with
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ANDREW A MOELLER
ET
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Elisa T.
Columbia, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
My Joe Machins Hyundai experience
These guys are awesome. Not only are they friendly, professional, reassuring, and experienced but they also provide a clean, comfortable waiting space complete with snacks and drinks. I love knowing I have them to rely on and to keep my car in tip top shape!
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/19/2021 12:00 PM

Thank you for taking the time to give us feed back! 


Meranda Dodson 
573-388-2531

Employees worked with
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ANDREW A MOELLER
JS
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John S.
Columbia, MO
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceptional Service Experience
Great fast , thorough servicing that was performed after I dropped off the car for the next days appointment!
Andrew had my vehicle serviced a day ahead of the scheduled servicing and Andrew called me to inform me that the mechanic discovered two additional problems which Andrew went ahead and quickly took care of also, after I authorized the work.
To my amazement, my vehicle was ready for pick up the day before my scheduled appointment and within 3 hours after I dropped off my Hyundai Santa Fe Sport.
This type of exceptional servicing experience is why I have never experienced a break down and it’s why I have purchased 6 Santa Fe vehicles in the past with my kids begging me for them, when I am ready for a new one!
I am now waiting for Hyundai’s new EV hybrid Santa Fe to come out to see if that is my next purchase.
We still have four Santa Fe’s in our family and my kids want me to make that 5?
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/19/2021 07:57 AM

Thank you for the great review!

Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Brought my 2019 Tucson in for a recall service. The service team rep went over in detail everything that would be done and an estimated finish time. It was ready before the time given and I was extremely pleased with the repair.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/15/2021 09:27 AM

Thank you for the great review!

Employees worked with
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ANDREW A MOELLER
CE
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Cheryl E.
Moberly, MO
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Got there 40 minutes early, They took me right in and was on the road at 10:33 when my appointment was scheduled for 10:30.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/15/2021 08:27 AM

Thank you for the great review!

Employees worked with
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ANDREW A MOELLER
Verified Customer
Laddonia, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people, great service
Easy to schedule, easy to drop off and convenient to wait with my children for the vechile to be done.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/13/2021 06:56 AM

Thank you for the great review!

Employees worked with
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ANDREW A MOELLER
JT
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Jeffrey T.
Jamestown, MO
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always friendly staff
I always use the shuttle to get to an appointment while my car is serviced. Jim, the driver, knows me by name from past visits. He even knows where to take me from memory. Handy service provided.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 01/13/2021 07:01 AM

Thank you for the great review!

Employees worked with
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ANDREW A MOELLER
JP
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Joan P.
Jefferson City, MO
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
verified customerVerified Customer
Category: Service
Oil change
Great customer service!
Recommended
Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Content with Service!
I came in for a service and left with that plus my car vacuumed!! Happy for that extra step.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/07/2021 01:42 PM

Thank you for the 5 star review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
DJ
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Donna J.
Fayette, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
I have always received good feedback, notifications (sometimes too many), and friendly customer service.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 12/16/2020 06:10 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
SM
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Sara M.
Columbia, MO
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you
Drives like new!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 12/16/2020 06:07 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
TT
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Teri T.
Centralia, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Service before and after the sale
Joe Machens Hyundai has had my business since 2013 and 3 Hyundai’s later I couldn’t be more pleased. From sales to service all of them are very helpful and want to take care of you. I will be back for a 4th hour n a few years.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 12/16/2020 06:07 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
AJ
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Alicha J.
Mexico, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They take care of everything no questions asked
Anytime I come in I can just pull up to the door and enter and check in, they are always polite and helpful if I have any questions.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 12/01/2020 03:07 PM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is excellent
Service is excellent
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 12/01/2020 03:07 PM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
CH
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Clydia H.
Columbia, MO
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service review
I have always received good service from the employees at HYUNDAI, Columbia, MO. Years ago after one of my sons had passed away in the early part of the week my car battery died. Needless to say I was not having a good week. When a friend drove me to the dealership to pick up my car I discovered I had no credit card with me or my checkbook or cash. The service department manager gave me my car with a new battery and I paid the dealership soon thereafter. The customer waiting area is also quite nice. They used to have coloring books for kids. Then they had donuts for everyone. Then they had free soda for everyone. Now they have an assortment of health snacks for everyone. It just keeps getting better and better. What's next? A steak dinner?!!!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 12/01/2020 03:06 PM

Thank you for the great review!  We do have a grill out back, the steak may be an option.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Pilot Grove, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service Rocks!!
Customer Service was great. Provided a car while mine was in for warranty repair. Very thorough on explanation of repairs.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 11/16/2020 10:11 AM

Thank you for the excellent review!  The combination of the dual clutch and turbo engine can have some lag, which is characteristic of your model.  We would be happy to take a look again if needed.  There are other things that can cause similar symptoms as well, such as a dirty fuel system or worn spark plugs.  I have attached a link with and explanation of how the transmission works in the Tucson.  Let me know if you have any questions. 573-388-8539.  https://hyundaiserviceguide.com/SharedLink.aspx?cargroup=0&menuid=8d4bcc80-1997-40b1-86be-5c7bb003f375&submenuid=859e8230-ad4e-4414-8220-b50f109685e4&contenttype=1

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Eureka, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and friendly
They were transparent about what I needed and replaced my transmission in less than a day
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 11/17/2020 09:11 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
AR
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Anthony R.
Columbia, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Always satisfied ! They were fast, courteous and I would recommend them anytime
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 11/17/2020 09:11 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
SB
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Stephanie B.
Saint Robert, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Terrific staff and service
I got so lucky with my new car , when it was time for my Daughter to buy hers she dealt with Joe Machens as well.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 10/27/2020 03:30 PM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
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