Business Solutions
SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
avatar

ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

KS
gravatar
Karen S.
Sedalia, MO
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty repair quickly accomplished
My car was purchased used, no service manual included. The service personnel let me know about warranty related service, which could have been very costly down the road if not performed.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 10/27/2020 03:28 PM

Thank you for the feedback.  

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
RS
gravatar
Reggie S.
Columbia, MO
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Valve cover gasket repair
Thank you as always!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 10/27/2020 03:22 PM

Thank you again Reggie!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
LW
gravatar
Linda W.
Mexico, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Made appt. and got right in.
Got right in, place clean, personnel very nice.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 10/27/2020 03:20 PM

Thank you for the great review Linda!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Mrs. Farinella
Glad that you salesman, technician and others are very helpful,and friendly.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 10/08/2020 11:34 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful people
Ed and Will were very helpful and got me the best deal possible.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 10/08/2020 05:49 AM

Thank you for the 5 star review!!!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
MN
gravatar
Michele N.
Fulton, MO
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and cabin air filter replacement
The oil change was very quick under an hour I was very pleased with it they were very upfront about not replacing the cabin air filter and I appreciate them being honest and being professional about it
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 10/07/2020 01:28 PM

Thank you for the 5 star review!!!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Fulton, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at Machens Hyundai
As always Andrew was great. The only surprise was that while this vehicle came with free maintenance, that full synthetic oil is not covered. I think that is a Hyundai HQ thing though. I'll be reading my warranty a little more as well as the extended that I purchased. But I always have great customer interaction with the service department.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/27/2020 02:47 PM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
SO
gravatar
Steven O.
Slater, MO
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Car service
Friendly. Honest and to aggressive
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/27/2020 02:50 PM

Thank you Mr. Owens!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Good all around
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/27/2020 02:52 PM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2013 veloster
excellent service and I truly enjoyed my Velly! Veloster!! Thank you
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/27/2020 02:53 PM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
MB
gravatar
Michael B.
Columbia, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Stellar Service
I've never ever felt less than important and valued. Everything done just right. Service writer Andrew is the best. Communication. care, concern. Best dealership and best service department in Columbia.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 08/03/2020 06:51 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
JM
gravatar
Jamie M.
Columbia, MO
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Very accommodating staff very friendly and helpful the service was excellent.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/30/2020 03:07 PM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service and sales department are terrific.
Friendly and accommodating to make sure questions or requested service is completed in a thorough/timely manner and a very clean dealership.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/30/2020 03:07 PM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
RS
gravatar
Reggie S.
Columbia, MO
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Alternator/Starter
Thanks for staying on top of things as always!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/25/2020 11:00 AM

Thank you for another great review Reggie!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
KS
gravatar
Karen S.
Hallsville, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
The only thing that I was disappointed in, was that you didn't vacuum my car.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/22/2020 05:36 AM

Thank you for the feedback.  We strive for that 5 star rating with every customer.  If there is anything different we can do, let us know.

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Santa Fe
They tried to repair.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/21/2020 07:06 AM

Thank you for the feedback

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent as always
excellent as always
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/21/2020 07:09 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I took advantage of a ride home and pickup during this service and had a great experience.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/21/2020 07:15 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
JC
gravatar
John C.
Marshall, MO
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I especially appreciate the convenience of online scheduling and Hyundai’s quick confirmation of the scheduled service time and the identified needs. Good reception on arrival, good waiting area with social distancing setup as needed at this time, and good communications throughout to completion of the service.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/13/2020 11:49 AM

Thank you for the 5 star review!!!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2007 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fix one thing and break another
I highly suspect the reason my car broke down was caused by shoddy repair work a few months prior.
Not Recommended
ANDREW A M. from Joe Machens Hyundai responded on 07/07/2020 05:55 AM

I would love to discuss your vehicle repair with you. Customer satisfaction is our top priority.  Please contact at my direct line 573-388-8539 or the Service Manager Justin Kertz at 573-388-8543.

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.