ANDREW A MOELLER

I would love to discuss your vehicle repair with you. Customer satisfaction is our top priority.  Please contact at my direct line 573-388-8539 or the Service Manager Justin Kertz at 573-388-8543.

Thank you for the great review!

Hello, could you please contact myself or the service manager Justin Kertz regarding your service visit.  We strive for 5 star reviews and if your experience was less than satisfactory, we would love the opportunity to make it right. My direct line is 573-388-8539 or email amoeller@machens.com  Thank you.

Thank you for the great review!

Hello, at no point we want to be dishonest with our customers.  We would be happy to retest the battery and show you the results and show the play we found in the ball joint.  Our techs are highly trained specifically for Hyundai vehicles. If these items were checked bad in error we need to know.  Please feel free to contact myself or the service manager Justin at 573-474-7400.

Customer satisfaction is our number one goal.  Please let us know what we can do different to make your experience worthy of a 5 star rating.  Feel free to contact me or the service manager Justin Kertz at 573-474-7400.  Thank you.

I want to apologize for your most recent service visit.  No excuses need to be made.  Leaving your vehicle unattended and the time it took to service it are completely unacceptable.  Scheduling a time for pick up of vehicles and locking them outside are both part of normal, everyday procedure.  I do appreciate you bringing this to my attention, so I can be sure that neither become a reoccurring issue.

Thank you for your response,

Justin Kertz
Service Manager
Joe Machens Hyundai

Thank you for the great review!  

Thank you for the great review!

I apologize for your sales experience, and I do hope that you enjoy the new Equinox.

Thank you for your feedback.  We do our best to stay competitively priced with local dealerships and aftermarket shops in the area.  Service specials and coupons are posted to our website monthly.  We do offer two waiting areas at the dealership for your convenience, and if the television is ever too loud just ask and we will be happy to make an adjustment.  Unfortunately if the weather is below freezing we do not wash cars, however if you would like to stop by, I would be happy to have your vehicle washed or get you a Tiger Wash pass.  It is our goal to make every customer happy, and I apologize if you had anything less than a exceptional experience at our dealership.  Feel free to contact me personally or our service manager Justin Kertz at any time. Thank you.

Good morning Erik we just got done looking at your car and there was some residual oil on the under cover from that didn't get cleaned off we are truly sorry for that. We will not let that happen again. Thank you for your feedback.

Good morning Byron thank you for the review. I will pass this on to the sales department in hopes that they will become better. Thank you for your business.

Thank you Tyler we will always do what we can to make it a speedy process, thank you for your feedback and your business.

Thank you Dragos for your feedback and thank you for giving us the opportunity to see what is going on with the tire.

Thank you for the feedback Eugene I will give you a call.

Hi Amber,
    I am sorry that this is what you believe but I did not remove any fuse from your car, I could not nor would not do anything with your blue link if you don't pay for it then they turn it off. I also have never said that your car needs anything as far as plugs and coils because we have never found anything wrong with your car. I have done nothing but try to help you and give you the benefit of the doubt. Yes if you want us to put a coil on your car when there is nothing wrong with it I can not warranty that and you would have to pay for that that is the policy from Hyundai. I can not just put parts on your car under warranty just because you want me to.

I hate to here this, you worked with the two best guys in the shop I wish I knew what happed so I could fix it. Thank you for your business.

Hi Frank I know we just talked and I am truly sorry. I am working hard to get this resolved with Hyundai for your. Thank you for your patience.

Hi Mrs. Peters, 
   I'm truly sorry that you have to make two trips but our hands are tied. There is no way of knowing what part you need until the vehicle is here therefore it could not be pre-ordered. I wish we could do it different. I am again truly sorry.