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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / ARTHUR J WILSON
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ARTHUR J WILSON

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(143 reviews)
86

Reviews of ARTHUR J WILSON

SD
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Shawn D.
Land O Lakes, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Overall great!
Excellent service as always.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/30/2021 11:26 AM

Thank you so much for the 5 Star Review Shawn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
GP
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Greg P.
Zephyrhills, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
AJ
AJ has been a rockstar in a very difficult and annoying process. I’ve had to do multiple oil consumption test and it has been a very long and time consuming process. AJ has been very helpful and accommodating, trying his hardest to ease the stress of the situation.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/28/2021 05:45 AM

Thank you so much for the 5 Star Review Greg! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
SG
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Samuel G.
Zephyrhills, FL
2021 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/23/2021
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Disappointed in repair time
Appears there was a lack of coordination between schedular and shop.
JOHN W C. from Hyundai of Wesley Chapel responded on 12/23/2021 01:45 PM

Thank you for taking the time to complete the survey. I will be contacting you to discuss your service experience. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel.

Employees worked with
AW
ARTHUR J WILSON
CC
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Christopher C.
Tampa, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional
Great service
PAIGE P. from Hyundai of Wesley Chapel responded on 12/22/2021 05:51 AM

Thank you so much for the 5 Star Review Christopher! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
KS
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Kenneth S.
Inverness, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
First time service experience.
Great customer service and staff had me finished and out the door quickly.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/22/2021 05:48 AM

Thank you so much for the 5 Star Review Kenneth! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
MD
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Monique D.
Lutz, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Thank you
Aj was amazing he definitely made a different
PAIGE P. from Hyundai of Wesley Chapel responded on 12/15/2021 05:50 AM

Thank you so much for the 5 Star Review Monique! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
GO
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Gesiel O.
Tampa, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
great service
always deal with A.J service department very professional ,good communication
thanks
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 11:36 AM

Thank you so much for the 5 Star Review Gesiel! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Odessa, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service without an appointment
The service advisor helped us immediately and that was greatly appreciated.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 05:45 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
FN
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Felix N.
Lutz, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall and more
I got called in for a recall. I mentioned some challenges with the car and the tech reviewed it and found the problem immediately. Serviced the car quickly and not expensive like I was scared of. It was all reasonable and efficient. No one tried to upsell me on anything I didn't need. No sales tricks, just good and solid service, with a smile!
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 05:37 AM

Thank you so much for the 5 Star Review Felix! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
EB
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Eswar B.
Tampa, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
When I asked for more help, AJ jumped in and took care of it.
AJ was exceptional and took care of my car very well. His attentiveness and personal touch to resolve the issues are very much appreciated ? Great customer experience!
PAIGE P. from Hyundai of Wesley Chapel responded on 12/07/2021 11:12 AM

Thank you so much for the 5 Star Review Eswar! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
GG
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Glorimar G.
Brooksville, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customer Verified Customer
10
Category: Service
Great service
Thanks for great customer service
Employees worked with
AW
ARTHUR J WILSON
GG
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Glorimar G.
Brooksville, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customer Verified Customer
10
Category: Service
Great service
Thanks for great customer service
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/07/2021
Service Type: Maintenance
10
Category: Service
Good service 5 stars
Glad I was able to complete maintenance on time. Manager was very helpful accommodating an appointment
PAIGE P. from Hyundai of Wesley Chapel responded on 12/07/2021 08:07 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
SP
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Sabine P.
Tampa, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
I would recommend Wesley Chapel Hyundai because they have great customer service especially if you get AJ but the rest the of the group there is just as great. They are always pleasant and the cars are affordable to fix and I always feel ok leaving my car in their hand.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/04/2021 12:43 PM

Thank you so much for the 5 Star Review Sabine! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Inverness, FL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
verified customer Verified Customer
10
Category: Service
Service dep. reached out to me to address concerns.
Jon Cate called in response to an imperfect review of my recent service visit notes and offered to correct all concerns to my satisfaction. In my view, what you buy is not as important as who you buy it from. Hyundai of Wesley Chapel is showing itself to be a company that stands behind it's products and service.
Employees worked with
AW
ARTHUR J WILSON
SS
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Stephanie S.
Lutz, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customer Verified Customer
10
Category: Service
You rock Hyundai of WC!
Thank you for your continual satisfactory service!!!
Employees worked with
AW
ARTHUR J WILSON
SS
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Stephanie S.
Lutz, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customer Verified Customer
10
Category: Service
You rock Hyundai of WC!
Thank you for your continual satisfactory service!!!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2021
Service Type: Repair
8
Category: Service
Positive experience from start to finish
Keep up the great work, Hyundai. It is important to be approachable, kind, while remaining professional and efficient. Thank you for doing just that, and then some!
JOHN W C. from Hyundai of Wesley Chapel responded on 12/03/2021 08:57 AM

Thank you for taking the time to complete the survey! We look forward to helping you in the future. Sincerly, John Cate Service Manager, Hyundai of Wesley Chapel.

Employees worked with
AW
ARTHUR J WILSON
SC
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Stuart C.
Land O' Lakes, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Very smooth experience.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/03/2021 06:01 AM

Thank you so much for the 5 Star Review Stuart! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Inverness, FL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
verified customer Verified Customer
10
Category: Service
Service dep. reached out to me to address concerns.
Jon Cate called in response to an imperfect review of my recent service visit notes and offered to correct all concerns to my satisfaction. In my view, what you buy is not as important as who you buy it from. Hyundai of Wesley Chapel is showing itself to be a company that stands behind it's products and service.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/01/2021
Service Type: Maintenance
8
Category: Service
Staff was friendly
We were originally told that the wait time could be 3 days b/c they did not have a record of our appointment. We did respond to text message stating what day we would be there. Alex later said the car would be ready same day.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/02/2021 05:53 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Zephyrhills, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
A.J. was my service advisor. He was very friendly & helpful. I was impressed that he took photos of my vehicle to make sure it was returned in the same condition. I was pleasantly surprised by the price of the service (it was lower than I expected). I asked to have my car washed & vacuumed. When I picked it up, it looked so good, that I didn't recognize it in the lot!
PAIGE P. from Hyundai of Wesley Chapel responded on 11/30/2021 01:21 PM

Thank you so much for the 5 Star Review Scott! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Zephyrhills, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great customer service
Attentive and helpful staff working to deliver best value and service to the customers.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/30/2021 01:19 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
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