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BRETE ARNOLD

Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(505 reviews)
83

Reviews of BRETE ARNOLD

Verified Customer
Provo, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Murdock Hyundai in Lindon did awesome! They were so friendly and so quick to get my oil changed!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/27/2018 01:50 PM

Thank you for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
BA
BRETE ARNOLD
JM
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John M.
Orem, UT
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Montgomery Santa Fe
Yo
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/27/2018 08:39 AM

Thanks for the awesome review! We really appreciate it. We are so happy to hear that you were pleased with your service. We hope to see you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
BA
BRETE ARNOLD
BB
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Britney B.
Roy, UT
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and friendly
I love that I went in and the service was fast, friendly, and they didn’t try to get me to do more work or add on stuff I didn’t really need. I love a trustworthy dealership!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/26/2018 02:01 PM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
BA
BRETE ARNOLD
JM
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Johnny M.
Santaquin, UT
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Well done
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/06/2017 02:49 PM

Hi Johnny,  Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Spanish Fork, UT
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasant staff
Your staff is friendly, helpful, and pleasant to work with.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/22/2017 02:50 PM

Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us.  Look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
VG
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Vern G.
Woodland Hills, UT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
good service, good popcorn and drinks.
yes
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/20/2017 08:38 AM

Hi Vern, Thanks for taking time to respond to the survey.We will work on being more thorough with drying all the windows. Thanks for the input. We are always looking to improve. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
AC
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Angel C.
Saratoga Springs, UT
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
I appreciate the good service, and personalized attention. all the team are great. thanks so much.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/20/2017 08:36 AM

Hi Angel, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Pleasant Grove, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
The service department got my car right in even without an appointment. They were timely and gave me frequent updates.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/16/2017 10:45 AM

Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Provo, UT
2009 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good, but not unforgettable
A few scheduling quirks, a few finishing touches aren't quite right, but for the most part, done quickly and almost appropriately.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/10/2017 02:47 PM

Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us. I apologize for the frustrations. We will work on communicating better with our customers. To clarify, we do like to have an appointment scheduled when we are diagnosing a problem. If its just a regular oil change maintenence, come on in at anytime. Again, we appreciate you coming in and hope to see you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
BF
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Boyd F.
Lehi, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I like the people and I like the service.
I like the people and I like the service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/31/2017 12:48 PM

Hi Boyd, Thanks for responding to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
PM
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Phillip M.
Saratoga Springs, UT
2014 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Warranty is not as good as it seems
Purchased car new. Freeway computer. Undercarriage protector started falling off during snowstorm. Took it in for repairs... glad I have a car with a warranty.... did not matter though. Was told they would not fix it because it's not covered. It's the same as if I tried to bring it in for warranty work if I had hit a curb..... had oil change done still. Mechanic reattached what he could which was awesome while he changed my oil. Still had to cut off a chunk after it fell off driving home though. Would be one star if mechanic was not awesome.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/01/2017 10:21 AM

Hi Phillip, Thanks for taking time to respond to the survey. I apologize for the frustrations. When submitting a warranty claim into Hyundai we have to send parts into them to assure no outer damage has been done and only a defect in the manufactured part. Since there was damage, that is why we couldn't cover it. Again, I apologize for the frustrations and want to help in anyway we can. If there is anything else we can do to help you and improve for the future, please let me know. We appreciate you coming in and hope to see you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
KF
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Katrina F.
Saratoga Springs, UT
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
Yes
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/27/2017 06:51 AM

Hi Katrina,  Thanks for responding to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
MM
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Marianne M.
Orem, UT
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I always get great service. Brete is always friendly, informative and fair. I always feel that she has my best interest.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/26/2017 11:26 AM

Hi Marianne, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
LC
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Loren C.
Pleasant Grove, UT
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the car run good and is clean when I get it back.
I like working with you to have a clean and good working automobile.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/23/2017 08:26 AM

Hi Loren, Thanks for responding to the survey. We appreciate you coming in and doing business with us. If there is anything we can do to improve and to earn a 5, please let me know. Thanks again for coming in and hope to see you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
DG
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Dallon G.
Elk Ridge, UT
2013 Hyundai Genesis Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Same old problems...
The original sale of the car at Murdock Hyundai of Lindon was amazing, Jacob Banks is by far one of the most amazing car salesmen in the business. But every single time I have come in for warranty work or maintenance work, something more gets damaged, without fail every single time, look up my file, I'm sure it's all there. The past few times you guys have admittedly said that I am lying about the damage caused even though I spot it even before leaving the parking lot and refuse to fix things that were caused by your ignorant mechanic's and bodyman who seem to have no idea what they are doing, or are too rushed and aren't given enough proper time to fix things.

The customer service has become god-awful, especially in the past year in a half, (Only dealing with the service side) you get treated like you're a piece of trash and continually get told wrong time frames.

I have had tint ruined, panels broke, panels scratched, wheels dinged, panels put on wrongly, broken clips, ripped seats, dents, broken license plate protectors from your horrible automatic car wash, "accidentally" resetting all my after market sound system settings that I pay to get fine tuned, and most recently putting my staggered wheels on the wrong ends of the car, causing me to lose control on the freeway and having to take it to another shop and pay to fix your mistake.

When I have one of your top dog cars, and I bring it in, in pristine condition, go out and look at how many three year old car are in as good of condition as my Genesis. and every time I bring it in it gets treated like crap, and then you guys have the gull to place blame on me, and refuse to resolve some issues caused by your techs, it's rubbed me the wrong way. It just blows my mind that literally every single time I've come in for work you guys have caused more damage to my car, and this has happened even before I got my 2013 Genesis Coupe 3.8 R-Spec, this happened with my Tiburon too when I would bring it in.

After the amazing sales process I had so many of my friends and family within' months switch to the hyundai brand and buy cars from you, but now I regret even telling them to come in after the absolute piss poor service I've received for literally YEARS now.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/13/2017 01:48 PM

Hi Dallon, Thanks for responding to the survey. I apologize for the frustrations. I spoke with your advisor and we should have refunded you the total of last bill. If that has not happened, please let me know so we can get that squared away. We will work on being more thorough and careful with cars. We appreciate your business over the years and hope to see you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
TS
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Tami S.
Riverton, UT
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
holiday service
courteous employees ,
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/09/2017 08:57 AM

Hi Tami, Thanks for responding to the survey. We appreciate you coming in and working with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
BS
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Brent S.
American Fork, UT
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A friendly, welcoming place to have my Sonata serviced.
I enjoy bring my Sonata to Murdock Hyundai as I'm always treated with respect, and like I'm a member of the family. They take care of my car's needs quickly and completely.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/06/2017 03:10 PM

Hi Brent, Thanks for responding to the survey. We appreciate you coming in and doing business with us and look forward to seeing you again in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Orem, UT
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Typically the service is given in a timely and professional manner. Makes feel welcome.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/06/2017 12:08 PM

Thanks for responding to the survey. We appreciate you coming in and doing business with us. If there is anything we can do to improve and to earn a 5, please let me know. Thanks again for coming in and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Cedar Hills, UT
2013 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Normally I have no issues, but the service staff acted too busy to answer simple questions and then sent me on my way assuming I wouldn't ask why my car didn't get washed either. And my service light wasn't reset in the process. Just frustrated.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/06/2017 12:16 PM

Thanks for taking time to respond to the survey. We appreciate you coming in. I am sorry for the frustrations. Unfortunately, our car wash isn't operable much these days because of the cold temperatures and it freezes up. If you want to stop in any day and we can get it washed, that won't be a problem. (I would call ahead and make sure its up and running beforehand) I am sorry if that was not communicated to you. We will take this into our trainings and work to improve for the future! We do appreciate you coming in and working with us and hope to see you again!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
KN
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Kevin N.
Lehi, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenaince
It was a good experience the workers were friendly and did a excellent job
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/02/2017 12:23 PM

Hi Kevin, Thanks for responding to the survey. We appreciate you coming in and doing business with us and look forward to working with you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
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