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BRETE ARNOLD

Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(505 reviews)
83

Reviews of BRETE ARNOLD

Verified Customer
Orem, UT
2007 Hyundai Entourage
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Waste of time!!!
Went in for an oil change. 2 HOURS LATER we asked how much longer it was going to be just to be told they didn't have it. Upon further search they told us it had been done for a while, NO ONE TOLD US IT WAS DONE!
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/30/2016 08:46 AM

Thanks for responding to the survey. I apologize for the frustrations. Sometimes it gets a little hectic around here and I am sorry we didn't communicate with you properly. We will take this into our trainings and will continue to work and improve to give our customers a better experience. We do appreciate your business and hope to see you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
NM
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Nolan M.
Lehi, UT
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, friendly service.
Fast friendly service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/28/2016 01:09 PM

Hi Nolan, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Pleasant Grove, UT
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Good service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/27/2016 07:19 AM

Thanks for responding to the survey. I am sorry we didn't get to wash the car. It has been too cold for our car wash to operate outside. It freezes over night and is having a hard time unfreezing with the cold temperatures during the day. If you want to call ahead one day and see if it is up and running we would be happy to wash it for you. Thanks again for coming in and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Pleasant Grove, UT
2007 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I find their service to be prompt and timely.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/27/2016 06:57 AM

Thanks for responding to the survey. With most recalls we replace the recalled part even if its not bad/broken because Hyundai has updated the part and could prevent any issues in the future. If there is anything else we can do to improve and to earn a 5 in the future, please let me know. Thanks again for coming in and hope to see you again!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
JC
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JAMES C.
Provo, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Comfort
I always feel comfortable with the people and the atmosphere.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/27/2016 07:09 AM

Hi James,  Thanks for responding to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
NH
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Nancy H.
Cedar Hills, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Bret Rocks!
The service agent was Bret. She called me on her day off and continually kept me updated on my vehicle. Customer service was over the top!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/27/2016 07:08 AM

Hi Nancy, Thanks for filling out the survey. We appreciate you coming in and working us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Springville, UT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Sean, the manager
they stepped up to help my daughter, Thanks
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/27/2016 07:07 AM

Thanks for responding to the survey. We appreciate you coming in and doing business with us and hope you know we are willing to help in anyway we can. Look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
JM
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James M.
Delta, UT
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick fast reliable service with expert advice.
I enjoy the friendly atmosphere of the whole facility. Very knowledgeable and good to work with.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/27/2016 07:05 AM

Hi James,  Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
SC
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Sara C.
Eagle Mountain, UT
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor communication
Had great difficulties finding out the status of our vehicle as it was in service for 36 hours for a simple line and gasket change. We never received a single call about it and had to repeatedly call in to get answers. Many calls went unanswered, those that were answered were transferred to the service department which often times never answered their phone.

Disappointing service.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/19/2016 08:52 AM

Hi Sara, Thanks for taking time to respond to the survey. I apologize for the frustration. We will take this into our trainings and improve on communicating with our customers with updates to give them an over all better experience. Again, we apologize for the frustration and hope to work with you again and earn your business back. Happy Holidays!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
TS
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Tanya S.
Spanish Fork, UT
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and capable staff
The staff was very friendly, capable and kind to all those waiting while their vehicles were being serviced. I was impressed!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/16/2016 11:24 AM

Hi Tanya, Thanks for taking time to fillout the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Orem, UT
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It's great because the people are great.
I wouldm
n't take my care anywhere else. Service is excellent and quality.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/13/2016 09:57 AM

Thanks for responding to the survey. We appreciate you coming in and working with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
PF
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Paul F.
Highland, UT
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Respectful
Thanks
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/13/2016 09:55 AM

Hi Paul, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
SM
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Steven M.
Heber City, UT
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change, tire rotation and car wash
done fast and well
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/09/2016 11:42 AM

Hi Steven, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
LW
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Lori W.
Irvine, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Good quality at a good price.
I think Hyundai offers cars of high quality for a good price.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/08/2016 12:31 PM

Hi Lori, Thanks for  responding to the survey. We appreciate you coming in and doing business with us. I am sorry about the business of our sales team, it is a busy time of year. If you would like to speak with someone on purchasing a new car, you can always call in and we will get you right with a salesman. 8012268194 If there is anything else we can do to improve and to earn a 5, please let me know. Thanks again for coming in and we look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
AB
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Aletta B.
Orem, UT
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Everyone is so friendly and helpful. Thanks!!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/05/2016 01:58 PM

Hi Aletta, Thanks for responding to the survey. We appreciate you coming in and working with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
LP
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Lindsey P.
Salem, UT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service dept is absolutely awesome
Murdock Hyundai is definitely a no regrets dealer
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/02/2016 12:05 PM

Hi Lindsey, Thanks for responding to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Orem, UT
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
?
Friendly people
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/01/2016 02:35 PM

Thanks for responding to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Provo, UT
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, but always slow.
Sales and service are both slow, but have great people working there.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/01/2016 02:31 PM

Thanks for responding to the survey. I apologize for any frustrations. We are working out the kinks out and trying to improve wait times for our customers. We appreciate you coming in and working with us and hope to see you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
Verified Customer
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
This is an awesome Dealership and Service Department. I was told I needed to pay for the oil change--I have lifetime oil changes (really you only get 3 per calendar year), but the Service person said that they would give me a $10 coupon off the oil change--I did not get it after looking at my receipt. No worries, I will just need to manage my oil changes and tire rotations better throughout the year. I am still Very satisfied and happy with them.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 11/29/2016 09:41 AM

Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us. If there is anything we can do to improve and to earn a 5, please let me know. Thanks again for coming in and hope to see in the future!

Shawn Miller
Service and Director

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Provo, UT
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I trust them with my Hyundai
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 11/29/2016 09:45 AM

Thanks for taking time to respond to the survey. We appreciate you coming in doing business with us and hope to see you in the future!

Shawn Miller
Service and Parts Director

Employees worked with
BA
BRETE ARNOLD
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