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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

KH
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Kyle H.
O Fallon, MO
2015 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customerVerified Customer
Category: Service
They made it right
I am writing this review as an amendment to a previous review regarding an oil change. During the oil change there were some bolts missed and I was fairly upset to say the least as it caused damage to the vehicle. I was hopeful that St. Charles Hyundai would make it right as we have been going there for a number of years and had plans of purchasing future vehicles from them. They did make it right. The service manager was top notch with his approach to the situation and the entire team reminded us why we choose to do business with St. Charles Hyundai. Thank you to the entire staff for helping us get back the feeling that we have always had for your dealership ship. Mistakes happen but how you all handled it proves that you are second to none
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/31/2021
Service Type: Maintenance
Category: Service
Missed bolts AGAIN
Once again St. Charles Hyundai missed bolts on the undercarriage plate that they remove during an oil change. The first time it was only one bolt and the piece itself was fine. This time, they missed three bolts which resulted in damage to the piece itself and who knows what else. I cannot believe after years of going there that they can now not perform a simple oil change on our Genesis without forgetting to put parts back on the car. I'm hopefully they will make this right but not sure if I will ever go back.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/04/2021 02:53 PM

Thank you for taking the time to fill out the survey.  Glad we could resolve your problems and we hope to see you soon.

thank you,
Brad Dean
Service Advise
St Charles Hyundai

Employees worked with
BD
BRAD DEAN
TH
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Tennille H.
Saint Charles, MO
2019 Hyundai Veloster N
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduling appointments when closed...
No returning phone calls and scheduling appointments when closed.
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 04:31 PM

Thank you for the survey on your recent service. We do apologize for any inconvenience that may have happen when scheduling the vehicle in, we will be in touch very shortly to resolve this matter. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Ed T. from St. Charles Hyundai responded on 01/13/2021 02:44 PM

Mr. Hite,

Thank you so much for returning my call today. I am so happy we were able to discuss your concern and come to a happy resolution for you. Your 100% satisfaction is always our #1 goal. 
You now have my cell phone number. Please reach out to me personally if you have any further concerns. 
Thank you again,
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
Saint Charles, MO
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
verified customerVerified Customer
Category: Service
Great Response to service
Very quick response to a problem with service time. Thank you!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/12/2020
Service Type: Maintenance
Category: Service
Poor service
Way too long of a wait!
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/12/2020 12:57 PM

Thank you for the survey on your recent service. Glad we could talk and resolve the issue with the recent service, We look forward to your future services with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
Verified Customer
Lake Saint Louis, MO
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customerVerified Customer
Category: Service
Had an issue that needed resolved, technician personally called and is helping resolve.
Recently took my car in for routine maintenance, noticed a new electrical issue(speaker), and new vibration after the appointment. Could not get a call back after 1 week of daily calls/voicemails. Finally heard back from advisor who was very helpful in getting me scheduled to come back in to resolve issue.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2020
Service Type: Maintenance
Category: Service
Dealership needs updated, staff need to be trained, poor technicians
Took my car in for routine maintenance (tire rotation/oil change), got it back with electronic issues/engine issues that now need additional repair.
Not Recommended
Brad D. from St. Charles Hyundai responded on 09/21/2020 03:03 PM

Thank you fort taking the time to speak with me on this issue. Glad we could get everything resolved and scheduled in for the service. Thank you for the business done with our dealership and hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
CP
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Charles P.
O'Fallon, MO
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
verified customerVerified Customer
Category: Service
The dealership is working to resolve the problem
They seem to be going the extra mile to resolve my issue
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2020
Service Type: Maintenance
Category: Service
Poor service
Just really poor service
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/20/2020 01:39 PM

Thank you taking the time to talk with us about your service. We hope to see you very soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Brad D. from St. Charles Hyundai responded on 02/27/2020 07:56 AM

Thank you for the great five star survey. We are glad we could get this resolved and get back to great service for your vehicle. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unhappy
Work not done that was paid for
Not Recommended
DAVID B. from St. Charles Hyundai responded on 09/12/2019 06:44 AM

Spoke with customer and resolved the issue

Employees worked with
BD
BRAD DEAN
EC
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Edwin C.
Ballwin, MO
2018 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nathen Nazari great, service sucked
Over all Happy but will go to DickDean for further service
Not Recommended
Brad D. from St. Charles Hyundai responded on 08/02/2019 08:39 AM

We apologize for the very long wait time on your recent service with our dealership. We have made the improvements needed in our express bay to ensure this long of a wait time does not happen again. We hope to see you soon for your next routine service. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2014 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Way too long for an oil change with an appt.
won't be back
Not Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2019 06:42 AM

Thank you for reviewing your recent service with our dealership. We are sorry for the long wait time on your service as we were experiencing a high volume of vehicles on that day. We will be in touch shortly to resolve this issue. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JA
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Joseph A.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Discussingw
I did not tell the service attendant to rotate tires that was included in coupon, plus oil additive, I believe.
Not Recommended
Brad D. from St. Charles Hyundai responded on 06/24/2019 06:57 AM

Thank you for reviewing your recent service with our dealership, we do apologize for the coupon mix up. We will be in touch shortly to resolve this issue. 
Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
VB
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Vickie B.
Saint Louis, MO
2015 Hyundai Genesis Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No communication
I gave details in a comment box
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/30/2019 08:11 AM

We do apologize for the long wait time on your recent service. We will be sure to give a better estimate of time in the future services. Thank you again for the service with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service that left vehicle in worse condition
Summary.

Hyundai installed four new tires on my Elantra. All four tires were defective resulting in:

Drivers front tire blowing out while driving on the highway
Drivers rear tire blowing out at home in garage
Passenger front tire developing impact bubble
Passenger rear tire developing impact bubble

Either all four tires were manufacturer defects or each tire was installed incorrectly by St. Charles Hyundai. Whichever one it was is unacceptable from this dealership.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 04/25/2019 09:22 AM

We are sorry for the trouble your having with the tires. We have been in contact with you and are waiting for you to return with the tires so we can resolve this issue to your satisfaction. 

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Louis, MO
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dissatisfied
The service staff left my window down in a rainstorm then did nothing to remedy my soaked driver's seat and mats.
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/03/2019 09:58 AM

Thank you for the review on the recent service with our dealership. We do apologize for the accidently leaving the window down on your vehicle when a rain storm came up. We will be sure to be in contact with you very shortly regarding this issue. 
thank you again for the service with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
LM
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Lydia M.
O Fallon, MO
2016 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2019
verified customerVerified Customer
Category: Service
Oil change experience
My issue was resolved in a timely and professonal manner. Thank you for taking time out to reach your customers.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2019
Service Type: Maintenance
Category: Service
Too long for service.
Poor
Not Recommended
Brad D. from St. Charles Hyundai responded on 03/11/2019 11:28 AM

thank you for the review on your recent service. We will be sure to be in touch with you shortly regarding this matter. 

Thank you. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
JAY B B., Service Manager from St. Charles Hyundai responded on 03/12/2019 06:58 AM

Thank you for taking the time to talk with me about your experience. We appologize for the extended wait time and the lack of proper updates on your service status. Input like yours is a valuable resource for training our staff to handle certain situations better. We look forward to your next visit and the opportunity to give you the 5 star experience from us your accustomed too.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
MH
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Melissa H.
Saint Charles, MO
2012 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service
I would write my last two visits with you and zero out of 10
Recommended
Brad D. from St. Charles Hyundai responded on 03/04/2019 05:45 AM

We do apologize for your recent services that have been done with our express department, We will be in touch shortly regarding this matter. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DC
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David C.
O Fallon, MO
2018 Hyundai Ioniq Hybr
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
why didn't you install the valve cap??
asked for a simple task, install valve cap they didn't... why what's so hard about putting a valve cap on...
Not Recommended
Brad D. from St. Charles Hyundai responded on 03/04/2019 05:45 AM

We apologize for the missing valve stem cap on your vehicle, we will be in touch shortly regarding this recent service. 

Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2hr oil change
Had an appointment, definitely took longer than it should have.
Not Recommended
Brad D. from St. Charles Hyundai responded on 01/15/2019 12:48 PM

We apologize for the long wait on your recent service with our dealership. Unfortunately we were experiencing a high volume of vehicles at that time and doling our best to keep them moving. We will be in touch with you shortly about your recent service. 

Thank you. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JL
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Jennifer L.
O Fallon, MO
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Unprofessional
I went in because I got a phone call that there was a recall on my car (something with the computer system) so I made an appointment for that. After my appointment, my car started shaking after I accelerated. Not long after that, I saw white smoke coming out of the back of my car. Nothing was wrong with my car before I brought it in. I immediately turned around and went back to the service department. The man I talked to (brown hair with a beard and a larger silver earring) made me feel like I was crazy. He said the problems I was describing would have nothing to do with whatever was done to my car when I was there for my appointment. I told him this has never happened to me and I wanted to get it looked at. I had to ask for a rental car (it wasn't offered to me) so I could leave my car there indefinitely. While I was waiting for my rental, another employee opened my hood and looked at my oil. He told me I had a quart too much and that was why it was smoking. It has been over a month since I have gotten an oil change. If there was too much oil placed in my car, I presume it would have started smoking immediately after my oil change in November (at another establishment). The only explanation I can think of is someone at Hyundai put oil in my car by mistake yesterday. I would appreciate if someone would have owned up to their mistake instead of speaking to me like I didn't know what I was talking about. The oil was drained back to it's correct level and my car is no longer smoking, so the problem was resolved. However, I will not be returning to Hyundai after this experience.
Not Recommended
Brad D. from St. Charles Hyundai responded on 12/31/2018 06:55 AM

We apologize for the inconvenience on your last service. We will be in touch shortly about your recent service appointment. Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JR
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Joseph R.
Wentzville, MO
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Screwed up a routine oil change
I'll go somewhere else from here on out
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/06/2018 05:42 AM

We truly appologize for the trouble with your oil change. Glad we were able to get it corrected for you. I can assure you, we only use hand tools to tighten the oil pan drain plug, never an impact tool.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
DS
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David S.
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Communication Issues
See previous comments
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/02/2018 12:09 PM

We do apologize for the confusion on your service times for your repairs. We will definitely be in touch with you to resolve any issues that may have happen.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
Saint Peters, MO
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not happy
This dealership has gone downhill. My last two visits have been terrible. They lied to me about the condition of my car and services needed. I do not suggest servicing your vehicle here.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/20/2017 05:59 AM

Thank you for the feedback regarding your last visit to our service department. I'm sorry the information about your tire condition and status of your vehicles maintenance requirements were not conveyed to you properly. We strive to give our customers the best experience and your valuable feedback will be used to improve our staff and our processes. We hope to see you again so we can show that we do provide service at a much higher level. Thank you for your business, it is appreciated.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
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