BEN GIRARD

Thank you Gordon for the great review and recommendation for Ben Girard your advisor.

It looks like a quirk that this came across as a 1-star review, from your comments that seems inaccurate.  We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.  If you did mean for this to be a 1-star review for Ben, please do let me know what we can do to address any concerns you have.

Michael Southern
Service Manager

Thank you for the feedback Christine.

We are sorry this wasn't the perfect visit we all would have preferred for you and that we didn't have the parts we needed to fix your car the same day.

Generally we do try to keep you updated throughout the repair process and wherever the breakdown occurred this day, we're sorry it left you wondering how your car was progressing through our shop.

I see we have an appointment already scheduled to correct your door lock issue and we'll work to make it up to you on that visit.

Thank you for choosing us over the years for both your Hyundais and we look forward to making this visit up to you going forward.

Michael Southern
Service Manager

We are truly sorry you were disappointed in the outcome of your last visit.

The new vehicle limited warranty for your Genesis had America's Best Warranty at 5 years/60,000 miles.  However, now your vehicle is more than 6 years old and has more than 70,000 miles on it, and there is simply no way for us to obtain coverage for your concern at this time.

Our goal is always to provide you with the very best service but unfortunately not even that allows us to re-write the parameters of your warranty.

We are happy to discuss your options further, feel free to contact me directly.

Michael Southern
Service Manager

Thank you Amy for the feedback and we are sincerely sorry for the miscommunication regarding synthetic oil during your last service.

99.9% of the time we recommend conventional oil changes for our customers and we follow Hyundai's severe maintenance schedule for intervals. 

We've noted your record and we'll stick the the conventional oil changes for your car going forward. 

Thank you for giving us the chance to make this right and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you for your feedback.

Your recent service after 3 years was the most comprehensive service your vehicle has had during your ownership.  This was no small amount of work done, and we wish you saw better value in the work we performed.  The services performed include oil and filter change, tire rotation and balance, engine air filter, cabin air filter replacement, complete coolant system fluid exchange, 3 part fuel system service, in addition to our multipoint vehicle inspection.

Our goal is to help you protect your investment and enjoy many years of trouble-free driving.  Your advisor will reach out to review the work we did, why we did it.  The actual labor cost for your service was closer to $120 an hour which is below the market average in our area.  Itemized and compared to any of the other vehicles you mentioned you will find we are very fairly priced on these services.

Again, we are sorry we did not do a better job explaining the work and the value of the work we did for you while you were here, and if you ever have a question in the future, please let us know, we are here to help you make good decisions for you and your vehicle.  You advisor will reach out to you to review your concerns in more detail.

Michael Southern
Service Manager

Thank you Joseph.

It has been our absolute pleasure to be your dealer and we forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Thank you for the great review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Thank you Carol what a wonderful review and recommendation.

We are very, very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Who needs a title?  Not you, and not us.

Thank you Marlie, we are very happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you Steven.

We do care, and we really appreciate your recommendation.  Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

It is all about Ben!

Thank you Stephen, we're glad Ben has made your ownership more enjoyable.  We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

What a wonderful review and recommendation - thank you so much.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you for the wpnderful review and recommendation for Ben Girard your advisor.

It has been out pleasure to be your dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Thank you for the great review for Ben and for all of your loyalty over the years.

We are happy to be your Hyundai dealer and we look forward being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Thank you Sandra for the excellent review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you Gary for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Thank you Bruce for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you George for the great review.

We are very happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Thank you Delbert for the wonderful review and recommendation for both your Genesis and for your advisor Ben Girard.

We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager