Mr. Cottrell
It is unfortunate you feel that way. I have no bearing on the decision the warranty company makes. They denied your claim because when you bought the warranty form the dealership it was not inspected when the warranty was sold to you , which is not my fault, so they decided it was an issue that was already there. I simply gave them the requested information and they made the decision.
Thank you!
Jeni Short
Tameron Hyundai Service
Carrie,
Thank you again for taking the time to speak with me this morning. Please check you inbox for an additional email per our conversation. we always strive to do the best work possible, and I apologize for the past experience that you had, and hope that you will give up a chance to give you the best service possible. I hope you have a great weekend!
Thank you,
Jeni Short
Tameron Hyundai
We did locate the issue and repairs were declined. Your service advisor went over primary concern and cost and any other area's of concern and or recommendations.
Joe BajaliaThank you for the feedback Mr. Cardwell. I will speak to our staff about some processes we can put in place to better serve you.
Joe BajaliaThank you for taking the time to tell us about your experience at TAMERON HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
Sincerely,
JOE BAJALIA
jbajalia@tameron.com
Mrs Hudson
I appologize for any issues you had with your last visit. If this is the second time you have had an issue with your tire , you may have an underlying issue with it. Possibly a wheel sensor issue that neither one of us are aware of. In regards to a phone call, we did try calling you on Saturday. I also tried calling you when i received this survey in hopes to get down to the bottom of this. Our Saturday hours of business have not changed since we opened the facility and is posted on line , social media, and on our doors entering the service department. Please contact me or you are welcome to come by and ask for me, so that i can get down to the bottom of your tire issue. I look forward to meeting you. I want ot make sure you get 5 star service.
Sincerely
Joe BajaliaOur apologies . Looks like wrong email address.
Thank you for taking the time to tell us about your experience at TAMERON HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
Mrs. Gordon
We appologize for any incovenience. We have had tremedous growth and keeping up with the influx of business has been challenging. The surveys are a direct reflection of our people and we strive to get 5 stars.
We encourage our customers to price shop other dealers in our area. I think you will find that you get more with our services and our prices are inline with our competitors. We have a large client base from other dealers in our area. We do value your business and your happiness is very improtant to us so please dont hesitate to reach out to me at your next visit.
Sincerely
Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250
Mrs. Eades
It is unfortunate, but we often see tires with punctures of some type. If you have a low tire light on , then there is a good chance you have a tire with a leak. Technicians often over inflate tires so it is easier to find a leak in the tire. Once it is over inflated they then place the tire under water and look for air bubles which would indicate a leak. It is a very transparent and straightforward process and often times we include the customer. We simply give you the facts about our findings and if the customer would like it fixed and or see it , then we do it. Feel free to contact us if you need any further assistance with your vehicle.
Sincerely
Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250
Thank you for the five star survey.
Joe BajaliaThank you for the wonderful survey Tamara. We look forward to your next service visit with us. Please don't hesitate to contact us if you have any questions at all about your vehicle.
Joe BajaliaThank you for the five star survey .
Joe BajaliaThank you for the wonderful survey.
Thank you for the five star survey Mr. Finley.
Joe BajaliaThank you for the five star survey.
Joe BajaliaThank you for the five star survey Leola.
Joe Bajalia