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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / BENJAMIN J RODGERS
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BENJAMIN J RODGERS

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(79 reviews)
72

Reviews of BENJAMIN J RODGERS

GM
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Gary M.
Pleasant Grove, UT
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
verified customer Verified Customer
Category: Service
Phone Call From Assistant Manager
I received a phone call from Ben, an assistant manager, regarding my recent visit to Murdock Hyundai of Lindon. I had given a 4-star review because the oil change had taken longer than I was told it would, and I didn't receive any updates until the work was complete. Ben assured me that they would address this in training with their service managers so it wouldn't happen again. I appreciated the follow-up.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2020
Service Type: Maintenance
Category: Service
Murdock Hyundai of Lindon Continues to Impress
I continue to be impressed by Murdock Hyundai of Lindon. They have a very attentive staff and a clean and comfortable facility. I did have a question about an aspect of my service package, so I asked the cashier. She took the time to research my question, and even provided me with additional documentation to make sure that the question/issue would never happen again.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 10/27/2020 07:55 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
BW
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Bob W.
Highland, UT
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quarterly Service Visit
Service writer was very helpful. Answered my questions when I asked for my service history. Not a lot of pressure to up sell, but did make recommendations that I agreed with. Exceeded expectations with estimated time of maintenance completion. While waiting in the customer lobby area, I was offered a complimentary beverage. Do to COVID the self serve snack area was closed.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/20/2020 03:23 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
BB
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Brian B.
Mapleton, UT
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Always a great experience working with the service area people. I’m a fairly new owner and so far our experience has been great.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 10/09/2020 07:29 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
EJ
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Edward J.
Lehi, UT
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great People giving Great Service.
Thank You Lindon Service Department always above and beyond.
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SHAUNA D. from Murdock Hyundai Lindon responded on 10/06/2020 03:06 PM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!


Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
DN
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Daniel N.
Pleasant Grove, UT
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service quality
friendly and fast , meets time commitments
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/18/2020 03:45 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Provo, UT
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
I went in for an oil change and the lady at the first desk pulled my car into the service center for me because I had two of my kids with me. Because she said she knows what it’s like getting kids in and out of the car. Everyone else I encountered was very friendly and pleasant as well.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 09/16/2020 08:05 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
DM
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David M.
Lehi, UT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick reliable service
In and out in less than 90 minutes. No complaints!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2020 08:55 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
IS
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Irvin S.
American Fork, UT
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
Schedule on line and finished repairs on time.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 08/24/2020 12:17 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
SH
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Sierra H.
Lehi, UT
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Above and beyond
We love Ben in the service department! He was so helpful and was willing to go above and beyond to meet our needs.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 08/18/2020 07:29 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
MN
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Michael N.
Provo, UT
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Love this dealership.
Service is timely and efficient
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 08/07/2020 01:17 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
CR
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Carmen R.
American Fork, UT
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They are good customer service,
They are very considerate with everything, I like and appreciation
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 07/23/2020 07:38 PM

Hi Carmen,
Thank you so much for your five star response to our survey!  We're always glad to hear that you had a positive experience here at the dealership.  We look forward to helping out again in the future!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
KM
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Kingston M.
Vineyard, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Ben was kind and helpful through the whole service. Explained everything he did and looked into the tire that I had told him about. And it was actually done quicker than I anticipated. It was great! Thanks!
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 07/23/2020 07:40 PM

Hi Kingston,
Thank you for your excellent response to our survey!  We're so glad to hear that you had a positive experience at your last visit.  We look forward to providing more service in the future!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Orem, UT
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great friendly service
Great place and people to work with.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 07/14/2020 02:23 PM

Dear Guest,
Thanks for the terrific review! We so appreciate the feedback, and we look forward to helping out again in the future!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
VK
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Valerie K.
Lindon, UT
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service Department!!
This service department is the best! It's why we keep buying from Murdock Hyundai. The service folks are kind, professional, and know their stuff. My daughter has also bought a few cars from them, but then moved to TN. Unfortunately, she has paid twice to have her brakes done in TN and she was still having problems. When they were in UT last, I had her take it in and one of our trusted service folks were able to find the problems and got everything taken care of. So grateful for these folks!!
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 07/14/2020 02:29 PM

Hi Valerie,
Thank you so much for your five star response to our survey!  We're so glad to hear that we were able to help you and your daughter out!  We hope to continue to provide reliable service for your family.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Orem, UT
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service.
Took it in when my check engine light flashed. Made sure to keep it to test drive and make sure the misfire wouldn't happen again. Got back the next morning, no problem and it was on warranty so I didnt have to say anything!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/06/2020 08:04 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Eagle Mountain, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Friendly Service
They double checked my filters and replaced them for free due to a noise I hearing after my last service. They were thorough and fixed the issue for free.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/20/2020 10:19 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager
Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
HJ
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Hailey J.
Spanish Fork, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast working and polite
Would 100% recommend.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/18/2020 09:04 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager
Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
GR
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Gregory R.
Pleasant Grove, UT
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ben is the man!
Ben did a fantastic job of helping us with our Hyundai Santa Fe! He has awesome customer service, great communication, and was very friendly and down to earth!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/18/2020 09:02 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
RE
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Ronald E.
Provo, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
See below
Brad in Service was GREAT!!! Friendly, really took care of everything needed for my Tucson. I have had great experience every time I gave brought my car in. I give Brad five stars!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/16/2020 11:57 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
RM
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Robert M.
UT
2018 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Socially sensitive
I was a bit nervous about sitting in a waiting room while my Sonata was being services, but Murdock Hyundai Linden had is all figured out. Plenty of space in between customers and hardly any time waiting. Bravo!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/16/2020 10:48 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
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