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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / BENJAMIN J RODGERS
BR

BENJAMIN J RODGERS

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(79 reviews)
72

Reviews of BENJAMIN J RODGERS

CM
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Cienah M.
Vineyard, UT
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
The service department is great and efficient and staff is through and kind. Waiting area is pleasant and wait time is rarely long. Thanks guys!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/07/2020 05:05 PM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Highland, UT
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Amazing!
Our total experience from buying our new Palisade to having leather installed has been wonderful. We have been treated professionally with respect and kindness. We have had an incredible experience working with everyone at the dealership and to top it all off our leather interior looks amazing!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/07/2020 12:55 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
MF
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Michael F.
Springville, UT
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Have been a customer for 15 years/4 vehicle. The service department is the main reason
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/27/2020 07:16 PM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
HC
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Hallie C.
UT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
A Well Oiled Machine. Bravo.
When I arrived and I didn’t know exactly where to go, or where to take my car, employees were very approachable and helpful in getting me where I needed to go and helped me understand what was needed to be done. Informed me on when my car would be ready, and kept me updated on things they recommended to keep my car in tip top shape!! Thanks Hyundai for the great service!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/14/2020 08:32 AM

Dear Hallie,

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
BH
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Barbra H.
Sandy, UT
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
professional and friendly
Ben, went out of his way to help my husband and I. He was efficient courteous professional and very knowledgeable. We have never received such amazing customer service as we did with Murdock in London. I would definitely recommend them to all my friends and family.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/07/2020 01:42 PM

Dear Barbra,

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. I am so glad Ben was able to do that for you. Thank you for taking the time to write such a kind review, and we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Orem, UT
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service!
Ben was friendly, prompt and the work was done quickly! Thank you so much.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/07/2020 01:43 PM

Dear Guest,

Thanks for the terrific review. I am so glad Ben provided you with 5 star service! We do our best each day to make every guest's visit a great experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
SH
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Susan H.
Lehi, UT
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Store
Did a great Job
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/29/2020 02:14 PM

Dear Susan, 

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
BT
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Britney T.
American Fork, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ben did great!
When I asked about a certain thing that needed to be taken care of, Ben was honest with me and said it didn’t need to be replaced right now. That’s a first for a service person to jerk you around for unneeded things for your car.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/29/2020 12:49 PM

Dear Britney,

I'm glad you had a good experience last time you came in and that Ben provided 5 star service. We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
LM
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Latisha M.
Spanish Fork, UT
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice
Friendly and nice and go over everything with you
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/21/2020 12:30 PM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
SM
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Shari M.
Sunnyside, UT
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very fast!
I took my vehicle in for an oil change and they were very fast and professional.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/21/2020 12:31 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Salem, UT
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Murdock service
Had a great experience as usual at Murdock hyundai lindon!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/20/2020 01:57 PM

Guest,

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only 

the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
BN
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Blake N.
Cedar Hills, UT
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Always very nice and explains what is erong with My car
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 02/13/2020 10:53 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Lehi, UT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
We love Hyundai
We’ve had a Hyundai since 2013 and have loved our experience. Both the sales and service team are always great to work with. We recommend you guys to everyone!
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 02/13/2020 10:52 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Benjamin, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is great
Courteous service, and a comfortable waiting area.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 02/13/2020 10:51 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
CC
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Claudia C.
Springville, UT
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2022
verified customer Verified Customer
8
Category: Service
service
staff was very friendly
Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
GM
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Gary M.
Pleasant Grove, UT
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
verified customer Verified Customer
Category: Service
Phone Call From Assistant Manager
I received a phone call from Ben, an assistant manager, regarding my recent visit to Murdock Hyundai of Lindon. I had given a 4-star review because the oil change had taken longer than I was told it would, and I didn't receive any updates until the work was complete. Ben assured me that they would address this in training with their service managers so it wouldn't happen again. I appreciated the follow-up.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2020
Service Type: Maintenance
Category: Service
Murdock Hyundai of Lindon Continues to Impress
I continue to be impressed by Murdock Hyundai of Lindon. They have a very attentive staff and a clean and comfortable facility. I did have a question about an aspect of my service package, so I asked the cashier. She took the time to research my question, and even provided me with additional documentation to make sure that the question/issue would never happen again.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 10/27/2020 07:55 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
CS
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Cameron S.
Pleasant Grove, UT
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall
I mentioned before in other parts of the survey that I felt rushed and unable to ask questions about my car and possibly fixing certain parts. Thankfully, I was able to ask afterward, but it was not the exceptional experience that everyone is wanting me to have. I also was unable to get responses during the actual service of my car, so I could not ask questions like it is claimed.
Not Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 10/14/2020 05:55 PM

Cameron,
I apologize for the issues that you experienced on your last visit. Our texting system is something that we have struggled with before and I do appreciate your comments on how we can improve for the future. We are anxious to service your vehicle whether you purchased it with us or not. I hope that you can give us a second chance to prove to you how much your business really means to us. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
JR
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Jorge R.
American Fork, UT
2018 Hyundai Elantra Gt
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2020
verified customer Verified Customer
Category: Service
Great service
I'm grateful and very pleased with them, because they are always attentive to what I need. They have a good customer service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/01/2020
Service Type: Maintenance
Category: Service
N/A
N/A
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/01/2020 11:37 AM

Jorge,

I apologize for any inconvenience you had on your last visit. All of our parts and labor is guaranteed for 12 months or 12,000 miles, with the exception of an alignment that is warrantable for 3 months or 3,000 miles. We definitely understand your frustration if that alignment was out of spec again just outside of that warrantable time. I want to make sure we take car of you, so please allow myself or one of my assistant service managers reach out to you regarding your service and how we can make things right. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
CC
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Claudia C.
Springville, UT
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2022
verified customer Verified Customer
8
Category: Service
service
staff was very friendly
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/22/2022
Service Type: Maintenance
4
Category: Service
service
too longer with appointment than just driving in
SHAWN M. from Murdock Hyundai Lindon responded on 01/25/2022 12:25 PM

Thank you for your review. We would love to hear more. We will reach out for further information.

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Lindon, UT
2020 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/11/2021
Service Type: Repair
verified customer Verified Customer
4
Category: Service
Came back dirtier than when I left it
Dropped my car off for a maintenance issue. They had my car for 3 weeks. When I got my car back the outside and interior was dirtier than when I left it. There was black greasy fingerprints everywhere on my WHITE interior/seats! Plus there was black glue/tar substance on several parts of the outside. Never have I been to a dealership where they didn’t clean your car or at least run it through the car wash. Extremely unacceptable!
BENJAMIN J R. from Murdock Hyundai Lindon responded on 10/22/2021 06:04 PM

Sorry to hear about your experience. We will have someone reach out to you shortly. 

-Shawn Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
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