BRAD THOMASON

Thank you for your review ! i look forward to working with you when ever is possible for your schedule to get these concerns resolved,thanks

Thank you for your business ! iam sorry for any communication concerns that may have happened ,feel free to contact me any time if you have any questions or concerns,thanks

We apologize for the mix up with getting your vehicle washed and vacuumed. We will be in touch very shortly to resolve this issue.
Thank you again for your business!

Thank you for your feedback. Our technicians perform the same checklist on every vehicle they service. It is included in our process to check tire condition and inflation each visit. Many other items are inspected as well. Upon review of the inspection form, the cabin and engine air filter were found to be dirty, which you authorized us to replace. The only other notable item is that your tires are worn to 6/32 tread. Not ready for replacement yet but something to keep an eye on. I appologize that the information about your tires was not reviewed with you at your last visit. We do appreciate your business and look forward to your next visit.

Thank you for your review your business is greatly appreciated.we will always make sure your maintance needs are adressed each visit to maintain your vehicle thanks !

Apparently there was some kind of mix-up with your filters. For this exact reason, it is our policy is to show customers their dirty filters if they are in need of replacement. Thank you for your feedback, I will look into why yours were not presented to you. Thanks again, we know you have choices and appreciate your business very much.

Thank you for your feedback. I appologize for your experience while we work through some growing pains. What you experienced does not meet our expectations on what our customers deserve. We will be back to our normal level of great service. Your long time loyalty is very much appreciated and we look forward to doing business with you for a long time to come.

thank you for taking the time to fill out your survey on your latest service trip to our dealership. hope we can talk soon about your latest trip to our dealership.

thank you, Hyundai service
Brad Dean
hope to hear from you soon

Occasionally we have the need to add or replace staff. I appologize for service you experienced at your recent visit while we are teaching our processes to a new member of our staff. Your loyal patronage is very much appreciated. I can assure you, your next visit will be back to the normal great service your used to recieving.

Please accept my appologies. I dont know the particulars on your service visits but a complementary wash and vacuum is available whenever your car is in for service. Just let us know if you would like your car cleaned up. We appreciate your business and look forward to your next visit.

Thank you for taking the time to review your last service visit. We apologize for your recent experience, and want to make this right. We look forward to see you on your next visit so we can resolve this.

thank you for your recent visit with us, sorry for the mix up with the inspections we will for sure make it right for you. i have contacted you about getting the vehicle back in let me know when we can get you in and get everything in line.

thank you, Hyundai service.

thank you for your recent visit with us, im glad i got to speak with you and keep you happy with your experience at our dealership.

thank you, Hyundai service

thank you for the great 5 star review, glad we could get everything in line for you and your vehicle. keeping our customer happy is number 1, see you soon for next routine visit.

thank you, Hyundai service.

Thank you for the survey on your recent service, glad we could speak and resolve any issue from your appoitment in the service department. 

Thank you for taking the time on the phone today and understanding that we were short staffed and we are working on that. We look forward to all of your future business with us.  Thank you again for rescoring the survey for me because this is my personal report card.

thanks
Chris Lipe
Service advisor 
(636)278-9139

Thank you for the completion of the survey.

Thank you for the feed back and nice comment. I Appoligize that your recent visit wasn't a 5 star visit. We hope to make you next visit a 5 star visit.  We sincerely appreciate your business.

Thank you for the survey let us know how to earn that fifth star and we hope to see you real soon for your next maintanance appointment!

Thank you for the great survey on your recent service with our dealership. We hope to see you soon!