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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD THOMASON
BT

BRAD THOMASON

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(485 reviews)
74

Reviews of BRAD THOMASON

Verified Customer
Chandler, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service, professional staff
Great service
Recommended
Bob R. from St. Charles Hyundai responded on 04/05/2019 05:47 AM

Thank you for your business and we appreciate the great feed back.thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
Verified Customer
O Fallon, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Missing panel
Fixed for free. Really appreciate it. Thanks for great customer service.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/02/2019 09:21 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
CC
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Christy C.
O Fallon, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
We have purchased 4 vehicles at St Charles Hyundai and plan to purchase any future cars thru them. Exceptional sales team, service team & customer service team!!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/02/2019 05:20 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
RB
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Raymond B.
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
There are people
There are people
Recommended
Bob R. from St. Charles Hyundai responded on 03/28/2019 01:31 PM

Thank you for your continued  service with us ! look forward to our next service  for you !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
BP
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Brenda P.
O'Fallon, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently Great Service
I love this dealership. Staff is always friendly and professional and often remember my name. The waiting area is nice as well.
Recommended
Brad D. from St. Charles Hyundai responded on 03/25/2019 06:56 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
A
A
Recommended
Bob R. from St. Charles Hyundai responded on 03/11/2019 05:41 AM

Thank you for your business ! iam sorry for any communication concerns that may have happened ,feel free to contact me any time if you have any questions or concerns,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
Verified Customer
St. Peters, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very helpful
Good communication, helpful, appreciated the loaner car while mine was being worked on.
Recommended
Brad D. from St. Charles Hyundai responded on 03/04/2019 05:45 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mediocrity
The Service folks are unable to fix a shifting issue with the transmission.

They also forget to perform all the services that I requested to be performed.
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/27/2019 08:40 AM

Thank you for the review on your recent service with our dealership, We do apologize for the mix up with the tire rotation and we would be happy to take care of that for you at anytime we are open. We will be sure to reach out to you very shortly regarding this matter. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
PV
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Paula V.
O Fallon, MO
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Review
Great service. i will bring my car back for maintenance and repair work.
Recommended
Bob R. from St. Charles Hyundai responded on 02/25/2019 08:31 AM

Thank you for the positive review on your recent service ! we appreciate your continued service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
JM
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Joseph M.
Saint Peters, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
St. Charles Hyundai has always been the place to take my Santa Fe for every day service. Even if I don’t have an appointment, they are very curtious and fast.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 02/20/2019 02:06 PM

Thank you for the five star survey and your continued business with us. We appreciate you bringing in your Santa Fe for service and will continue to strive to keep earning those five stars. Thanks again for the survey and see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
JR
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Jay R.
Marthasville, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and reliable service
Fast, reliable, friendly
Recommended
Brad D. from St. Charles Hyundai responded on 02/18/2019 03:09 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
CM
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Carol M.
O Fallon, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
prompt/friendly
Told me when I booked my recall visit it could take an hour. Took car in right at appt. time & 40 minutes later, they were done!!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 02/04/2019 04:59 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
NO
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Neal O.
Wentzville, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy in, easy out!
Always a great experience at St Charles Hyundai Service - they keep me posted on what they are doing!
Recommended
Brad D. from St. Charles Hyundai responded on 01/28/2019 12:41 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RH
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Robert H.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They have flexible hours and you can trust the service staff and mechanics to do the job right.
I bought my car at St. Charles Hyundai. I do not hesitate to take it there for service.
Recommended
Brad D. from St. Charles Hyundai responded on 01/21/2019 11:41 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
BW
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Byron W.
Florissant, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trusted mechanics
What I love most about Hyundai mechanics they show you the part that needs replacing and will only replace what is necessary
Recommended
Brad D. from St. Charles Hyundai responded on 01/16/2019 07:22 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
DT
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David T.
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, great people
The people we work with at St. Charles Hyundai are simply the best. They listen and have a fun conversation with you, while addressing my questions and concerns. Looking forward to purchasing my next vehicle with them.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/07/2019 01:05 PM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai. We hope to see you soon for your next scheduled maintenance.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
LW
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Lawrence W.
Saint Charles, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely and thorough service
I quickly needed an oil change and an emissions inspection. The Service Team was able to work me in their schedule and completed the maintenance in just one hour! I really appreciated their support, understanding, and efficiency.
Recommended
Bob R. from St. Charles Hyundai responded on 12/21/2018 05:47 AM

Thanks for the great review ! we appreciate your business and will always be here for you,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
DS
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Dennis S.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
They take care of business in a timely fashion.
You can depend on St.Charles Hyundai to call if there is any variation or problem that arises. The work is almost always completed on time and they usually wash your car, depending on the weather.
Recommended
Bob R. from St. Charles Hyundai responded on 12/21/2018 05:47 AM

Thanks for the great review ! Its always a pleasure to keep your Sonata on the road safe,thanks for your continued service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
RM
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Robert M.
Dardenne Prairie, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Sonata Service
Excellent service
Recommended
Bob R. from St. Charles Hyundai responded on 12/18/2018 04:57 AM

Thank you for the great survey ! we greatly appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
DT
gravatar
David T.
Saint Peters, MO
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Dealer ever!
St. Charles Automotive truly cares about the person,, not the car in the person, but the person in the car. They take time to make sure what you want/need is best fit to the vehicle options. Sadly, my Azera has a design flaws in the transmission and Hyundai (not the dealer) has not honored a replacement.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 12/17/2018 09:02 AM

Thank you for the five star survey! We appreciate your business here at St. Charles Hyundai and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
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