CA

Cheyanna Angevine

Service Advisor
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(600 reviews)
78

DR
gravatar
Dan R.
Glendale, AZ
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2021
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Unfriendly ladies at vehicle check in
I was hoping with the new ownership things would have been smother and the service dept. a little friendlier.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/27/2021 10:29 AM

Hi  Dan

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.


Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai

Verified Customer
Surprise, AZ
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/20/2021
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Service dept.
Very clean Service department and very friendly service staff.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/26/2021 09:26 AM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.


Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai

CY
gravatar
Cheryl Y.
Sun City West, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very quick with getting my Veloster running again
Went to leave for work and click click click, lights flashing but no start. I called Hyundai service department and they quickly diagnosed dead battery. They took care of everything from sending roadside assistance to jump start and eventually take it to the dealership to replace the battery. I called to see how long it would be before it was brought there and they said they were very busy could not say but would put my car on the service roster before it arrived, my car was in the service department less than an hour.
I picked her up and went to pay. No payment necessary with Hyundai's service warranty everything including roadside assistance was no charge for me. Thank you Ken Garff Hyundai for a great experience!
ALICE G. from Ken Garff Hyundai Surprise responded on 10/20/2021 01:58 PM

Hi Cheryl
Thank you so much for completing this survey. we appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value you feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


SH
gravatar
Sondra H.
Glendale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
The engine on my 2011 Sonata recently blew out on the freeway. Everyone at Hyundai Surprise were very accommodating and got our car back relatively quickly. They were able to get us a rental car and it all worked out. Thank you again.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/18/2021 08:24 AM

Hi Sondra
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


AP
gravatar
Allan P.
Litchfield Park, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
very happy with the experience
Chayanna, is a great rep that listens to the customer
ALICE G. from Ken Garff Hyundai Surprise responded on 10/15/2021 09:02 AM

Hi Allan
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


SS
gravatar
Stephen S.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Service Appointment
Ken Garff, originally Rodeo Hyundai is a fantastic dealership. From the sales team who sold me my vehicle to the service department that maintains it. The entire staff is respectful of your time and needs in regards to the car as well as the buying experience in general doing everything at their disposal to get you the vehicle you want and the lowest monthly payment possible.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/15/2021 08:08 AM

Hi Stephen
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


RR
gravatar
Rodney R.
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Check engine light
Quick diagnosis and explanation of service required. Very helpful and always pleasant to talk to.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/14/2021 11:12 AM

Hi Rodney
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to see you again and for the opportunity to earn a 5 star rating.


MB
gravatar
Michael B.
Sun City West, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
The new owners seem to have the same quality of service and personnel as the last owners had. Will continue with my service of my car at Ken Garff Hyundai of Surprise.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/12/2021 09:04 AM

Hi Michael
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service. I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


LC
gravatar
Lori C.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Department is Outstanding
Cheyanna in the service department is always top notch. She listens and has a plan on how to handle problems. She is definitely a great asset. Victor is also nice and easy to deal with. I won't go anywhere else. Thanks guys!
ALICE G. from Ken Garff Hyundai Surprise responded on 10/05/2021 03:26 PM

Hi  Lori
Thank you so much for completing this survey. We appreciate you sharing the experience you had with Cheyanna and our team. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


MH
gravatar
Mark H.
Avondale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick courteous service.
I was planning on a trip and I was able to get in for an oil change quickly the same day. They were efficient, on time and courteous.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/05/2021 03:18 PM

Hi Mark
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


RP
gravatar
Robert P.
Goodyear, AZ
2021 Hyundai Sonata Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
good
work was done timely
ALICE G. from Ken Garff Hyundai Surprise responded on 10/04/2021 08:57 AM

Hi  Robert
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service!  We value your feedback as well as your business. We look forward to seeing you again as well and for the opportunity  to earn a 5 star rating.


JW
gravatar
Janet W.
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very happy with service department and their quick turnaround
Appreciate service department quick turnaround
ALICE G. from Ken Garff Hyundai Surprise responded on 10/04/2021 08:48 AM

Hi Janet
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected  on your last visit. We value your feedback as well as your loyalty. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


JH
gravatar
John H.
Litchfield Park, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I will always use Rodeo Hyundai
Took the Elantra in for an oil change and a problem at idle occasionally. They drove the car over 100 miles, but could not reproduce it. I was told to bring it in immediately if it happens again. They performed my oil change and cleaned the car spotlessly. Rodeo Hyundai is the best dealership I have ever worked with. Thank you!
ALICE G. from Ken Garff Hyundai Surprise responded on 09/03/2021 01:25 PM

Hi John
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


MB
gravatar
Mark B.
Sun City West, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/27/2021
Service Type: Repair
8
Category: Service
Cheyanna Angevine
There were some issues with my last service visit at rodeo Hyundai, but Cheyanna Angevine provided the knowledge, experience and professionalism to work out the problem and plan for the solution. She gets 5 Stars.
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 08/30/2021 07:57 AM

Hi Mark!
Thank you so much for completing this survey. We appreciate you taking the time to share the experience you had with Cheyanna and our team. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


BL
gravatar
Brandon L.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Great service, good coffee
ALICE G. from Ken Garff Hyundai Surprise responded on 08/27/2021 08:36 AM

Hi Brandon
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


Verified Customer
Sun City West, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good Service
Easy to schedule, stick to the time/price quoted, comfortable waiting area, friendly and competent personnel. The complimentary car wash is a nice touch.
ALICE G. from Ken Garff Hyundai Surprise responded on 08/25/2021 01:20 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the  opportunity to earn a 5 star rating.


Verified Customer
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Job well done
The overall process from the time I scheduled my appointment- to the time I received my vehicle back was very easy. As a customer I like when a company I am spending money at, makes it easy for me to do business with them. The staff was knowledgeable, friendly, and professional. Also besides there being a lack of vehicles on the lot (which is not Hyundai’s fault), everything was very clean and presentable.
ALICE G. from Ken Garff Hyundai Surprise responded on 08/25/2021 01:14 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service!  I am glad to see that reflected on your last visit.  We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.  


RL
gravatar
Ronnie L.
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
good
very good
ALICE G. from Ken Garff Hyundai Surprise responded on 08/23/2021 10:17 AM

Hi Ronnie
Thank you so much for completing this survey. We appreciate you taking  the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service!` I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


Verified Customer
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
verified customerVerified Customer
10
Category: Service
oil change
Prompt.

Verified Customer
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fantastic!
This is the only dealer I will take my car too. My advisor keeps me informed and is so personable!
ALICE G. from Ken Garff Hyundai Surprise responded on 08/20/2021 09:11 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We  look forward to seeing you again and for the opportunity to earn a 5 star rating.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.