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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / CHERYL BUCK
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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

TT
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TRAVIS T.
St. Augustine, FL
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
THE BEST THERE IS, PERIOD!
Fast, courteous, even showing me service (cabin filter) that did not need replacing. Car dealers just don't do that...except St. Augustine Hyundai. Joe King, Sheryl, Debbie and all the mechanics are top flight. I just did their survey and my only lament was not being able to give them 11's. It's just above and beyond service.
And yes, I'm buying another Hyundai. Car is great, but the service is even better.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/30/2014 06:06 AM

Our service team appreciates the kind words and candid feedback. It is truely a pleasure having you in our Hyundai of St. Augustine family.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
BJ
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BEATRICE J.
Jacksonville Beach, FL
2013 Hyundai Elantra GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
We arrived timely for visit - Service took only
about 30 minutes. In the interval, we looked
at mid-size and took a trial ride.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/30/2014 06:02 AM

We thank you for the kind words and loyalty to Hyundai of St. Augustine.

 

Sincerely,

Service Team

Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
LS
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LLOYD S.
Orange Park, FL
2013 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
scheduling an appointment
I went on line to schedule routine maintenance on my 2013 Santa Fe. I was surprised when I received an email stating they couldn't give me a quote on a new vehicle without knowing the make and model of my vehicle. Confused I tried calling them on the phone (twice) to make the appointment and and twice I was connected to new sales. Finally after contacting them online again I live chated with Becca and got an appointment and confirmed the work I needed done. The sales dept was great when we bought the vehicle, but the service dept needs some work.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/16/2014 09:21 AM

Thank you for the candid feedback. I apologize for the on line chat and scheduler trouble and appreciate you bringing this to my attention so I may get it corrected.

Sincerely,
Joe King
Service Director
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
JC
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JOHN C.
Ponte Vedra Beach, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Comeback.
Something was wrong with my appointment. I was scheduled before service opened. They recovered nicely but they did not wash the car. I guess system was down??? They offered for me to come back, which was customer friendly, but I live 30 miles away. Too far for a car wash only.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/16/2014 06:05 AM

Thank you for the kind words and candid feedback. We are terribly sorry for the inconvenience of not being able to wash your vehicle at the time of your visit.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
PH
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PATRICK H.
St. Augustine, FL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Service Department in Town
Friendly and courteous service from making the appointment to picking up your car. Review the charges thoroughly and explain in detail what service was performed.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/11/2014 06:20 AM

Thank you for the kind words and loyalty to Hyundai of St. Augustine. Our service team appreciates reading how they are doing.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
DH
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DAVID H.
Ponte Vedra Beach, FL
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast
Very fast service for oil change, tire rotation & car wash. Under 1 hour.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/10/2014 05:06 AM

Thank you for your kind words and we appreciate your loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
JJ
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JOSEPH J.
St. Augustine, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As good as it gets
This dealership is top notch for both service and sales. It's the best I've experienced in the whole area.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/04/2014 06:42 AM

Mr, Johnson,

 Thank you for your kind words and loyalty to Hyundai of St Augustine. Our staff appreciates the feedback.

Sincerley,
Service and Sales
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
JO
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JESUS O.
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Sevice from the Service Team
As always, the service team at Hyundai of St. Augustine came thru for me and my family. AGAIN! Thank You !!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/22/2014 04:48 AM

Thank you for the kind words and we appreciate your loyalty to Hyundai of St Augustine.

Sincerely,
Hyundai of St Augustine
Service Team

Employees worked with
CB
CHERYL BUCK
CW
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CLEM W.
St. Augustine, FL
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super Service
While on the highway, something flew off a truck and damaged my panoramic roof. Hyundai of St. Augustine was absolutely super to deal with throughout the repair process.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/28/2014 08:45 AM

Mr. Wyman,

 Thank you for the kind words and we appreciate your loyalty to Hyundai of St Augustine.

Sincerely,
Service Team

Employees worked with
CB
CHERYL BUCK
FC
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FRANK C.
Coldspring, TX
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
The lady at the service desk
I was passing thru San Augustine, FL and felt I would need an lube job before getting back to Texas. I ask how long it would take. about 1 to 1 1/2 hours. I said I would not do it because we wanted to see historic San Augustine. She offered a shuttle service and they would pick me up when I was through. 3 hours later they picked me up and the lady met me at the service aisle and gave me a complete report on my car. I knew I had received the best service possible. She even put my cell phone on a charger while we were gone. None of this was asked for, she just did it.
Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 04/25/2014 04:43 AM

Thank you for the kind words and candid feedback.  We sincerely appreciate your business and hope you had an enjoyable time visiting St. Augustine and a safe trip back to Texas.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
DW
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DORIS W.
Palm Coast, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rrtired truck driver,more than thirty years
Good Auto. Company and staff.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/08/2014 12:44 PM

Thank you for taking the time to leave us your comments. Our service team prides itself on positive feedback.

 

Sincerely,

Service Team

Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
HH
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HANLEY H.
Satsuma, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality, friendly and professional service
Exceeds my expectations
Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 04/06/2014 07:38 AM

Thank you for the kind words.  We sincerely appreciate your loyalty to Hyundai of St Augustine. 

Best regards,
Andrew DiFeo
owner/gm
Hyundai of St Augustine 

Employees worked with
CB
CHERYL BUCK
LC
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LISA C.
St. Augustine, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and courteous.
Service tech was knowledgeable and thorough.
Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 03/27/2014 04:56 AM

Thank you for the kind words and candid feedback, we sincerely appreciate your loyalty to the Hyundai of St. Augustine brand.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
LC
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LINDA C.
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and courteous
I continue to bring my car here for service, even though there are other Hyundai dealers closer to my home. Someone is always there to great you as soon as you pull up to the service area. The car has always been ready when promised. The car wash is an extra bonus.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/04/2014 05:27 AM

Linda,

 Thank you for the kind words and your loyalty to Hyundai of St Augustine. We appreciate you and enjoy seeing you pull up in our service drive.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
CS
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CAROLYN S.
St. Augustine, FL
2013 Hyundai Elantra GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
RARE
Refreshing to have a friendly, pleasant, professional business
Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 01/21/2014 04:32 AM

Thank you for the kind words and candid feedback.  We sincerely appreciate your loyalty to Hyundai of St. Augustine

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
LC
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LEWIS C.
Palm Coast, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
*****
Always find from time of arrival to completion to be a very good experience.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/14/2014 11:41 AM

Thank you for the kind words and loyalty to Hyundai of St Augustine. We appreciate you letting us know how we are doing.

Sincerely,
Service Team

Employees worked with
CB
CHERYL BUCK
VD
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VALERIE D.
St. Augustine, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Always feel well treated, respected and serviced
Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 01/11/2014 10:18 AM

Thank you for the kinds words and candid feedback. We sincerely appreciate your loyalty to Hyundai of St. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
DB
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DONNA B.
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service department
The service personnel are friendly, welcoming, and the level of expertise is outstanding. I cannot be happier with the work they do and highly recommend Hyundai of St. Augustine.
Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 01/11/2014 10:17 AM

Thank you for the kinds words and candid feedback.  We sincerely appreciate your loyalty to Hyundai of St. Augustine.

 

Best Regards,

Andrew DiFeo

Owner/GM

Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
DC
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DONALD C.
Flagler Beach, FL
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
honor their commitments
great friendly informative staff
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2014 06:07 AM

Thank you for the kind words. Cheryl Buck is an asset to our organization and tries hard to make everyone have a wonderful experience.

Thank you from all of us at Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
MS
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MARTY S.
Jacksonville, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair was as advertised and below the quote
Needed to have a tire replaced and while they did not have it in stock they promised it within 2 business days. They called on the day promised and the repair was accomplished at less than the price they had quoted me. The service was courtious, prompt, complete and returned my car with a complimentary wash. Outstanding customer service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/26/2013 06:03 AM

Thank you for your kind words. Our service team appreciates the recognition and your loyalty to Hyundai of St Augustine.

Sincerely,
Service Team

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
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