CHERYL BUCK

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 Thank you for sharing your service experience with us. Our apologies we were only average. We strive to exceed your expectations. Roger will be following up with you shortly.

 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.

 Thank you for taking the time to share your candid comments with us. We haven't seen your father in some time, hope he is doing well. I always enjoyed speaking with him. 

 My sincere apologies for the uncharacteristic level of service you received. We will be following up with you shortly.

 Happy holidays from our family to yours.

 Thank you for sharing your service experience with us. Our sincere apologies on the uncharacteristic level of service you received. Cheryl, your service consultant will be following up with you.

 Thank you for the kind words and your continued loyalty to Hyundai of St Augustine.

 Thank you for sharing your service experience with us and our apologies on the miscommunication and inconvenience we may have caused you. Cheryl will be reaching out to follow up with you.

Thank you for sharing your service experience with us. Our sincere apologies for the delays, we were in the process of changing over our computer systems and ran into some unforeseen issues. Cheryl will be following up with you.

 Thank you for the 4 star rating, please do let us know how we can improve to earn that 5th star on your next visit.

Thank you for sharing your service experience with us. Our apologies for the amount of time to complete your services. Cheryl, your service consultant will be following up with you.

Thank you for taking the time to speak with me today. Once again, my sincere apologies for any misunderstanding for the miscommunication from the technician. I personally have always enjoyed visiting with you and hope to see you again. Please contact me directly if I may be of further assistance.


Sincerely,
Joe King
Service and Parts Director
Joeking@hyundaiofstaugustine.org
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Thank your for sharing your experience with us. Our sincere apologies for the uncharacteristic amount of time it took to complete your service. Cheryl will be reaching out to you.

Thank you again. If Cheryl's follow up was to your satisfaction, please re-score the original survey.

Thank you Mr. Sosnowski.
Please contact me if I may ever be of assistance.

 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Our apologies for any inconvenience we may have caused you. This vehicle has never been in to our service facility and in order to add it, we do unfortunately need some information. Again, sorry that the information doesn't automatically transfer over from other dealerships. Cheryl, your service consultant will be following up with you and if I may be of further assistance please contact me directly at JoeKing@Hyundaiofstaugustine.org

 Our apologies for the issues you are still having with your vehicle. Cheryl, your service consultant will be reaching out to you to assist you further. Thank you for your kind words and we appreciate your patience with this concern.

Thank you for taking the time to share your service experience. I am sorry to hear about your tire blow out and happy to hear you were okay. The tires were inspected for you and found to be in the yellow (4-5/32") which by industry standards is still safe to drive on. Of course all of our guest's safety is our main concern. Unfortunately, tire blow outs can and do happen regardless of how much tire life is left and once again, we are happy nobody was injured. Please contact me personally if you would like to discuss this further.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!

Thank you for taking the time to speak with us today. Our apologies for the uncharacteristic level of service you received and we appreciate you allowing us to inspect your concern at no charge to you. We value all of guests and will make every effort to keep you satisfied.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

 Thank you for bringing in your vehicle today for us to reinspect. I hope we provided the service we are known for. Please let me know if I may ever be of assistance.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Thank you for taking the time to share your service experience with us. Our apologies, it is never our intention to upset any of our guests. It would be a disservice if we didn't let you know about needing your tires rotated.   If I can make you happy by taking care of the tire rotation, it would be my pleasure.  Please feel free to contact me personally.