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SureCritic / Hyundai Dealer / Fontana Hyundai / CESAR CARDENAS
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CESAR CARDENAS

Assistant Service Manager
Fontana Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(114 reviews)
91

Reviews of CESAR CARDENAS

Verified Customer
Adelanto, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customer Verified Customer
10
Category: Service
Caesar was very nice and friendly.
Excellent customer service did not feel the time at the dealer.
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Adelanto, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customer Verified Customer
10
Category: Service
Caesar was very nice and friendly.
Excellent customer service did not feel the time at the dealer.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2022
Service Type: Repair
0
Category: Service
Good service
Wanted to see if Hyundai would check my transmission fluids, but said no, having warranty that is unfair.
LORRAINE M. from Fontana Hyundai responded on 02/16/2022 10:57 AM

Good Morning thank you for taking the time for fill the survey i will be talking to higher management about this issue . If you have any questions or concerns we are here to help you .

                                                                                                   Thank You 
Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

CHRISTINA K A. from Fontana Hyundai responded on 02/17/2022 08:32 AM

Thank you for taking the time to speak with Cesar and clarify the transmission fluid inspection request you had. Unfortunately if the vehicle is not exhibiting concerns we would not open it up, as the transmission is a sealed component with no dipstick. We do appreciate the feedback and hope you will reach out should you have any questions or concerns in the future.

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
DM
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Debbie M.
Rancho Cucamonga, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service Repair
I explained my vehicle issue, and I was informed how long it would take to complete the repair. I waited and it was ready before estimated.
LORRAINE M. from Fontana Hyundai responded on 02/16/2022 10:55 AM

Good Morning Debbie thank you for your 5 stars .If you have any questions or concerns we are here to help you..

                                                                                         Thank You 
Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
DJ
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Deana J.
Colton, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
Thank you for taking good care of my Hyundai Tucson, it looks new again and so smooth when driving.Good job!!!!! Shout out to Cezar and to his group!!
LORRAINE M. from Fontana Hyundai responded on 02/16/2022 09:46 AM

Good Morning Deana thank you for your 5 stars, we appreciate your feedback . If you have any questions or concerns we are here to help you . 

                                                                Thank You 

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Fontana, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick service,the person that handled my car was very personable.
Ceasar, is a very personable, thoughtful, service person will return again,and will tell others.
LORRAINE M. from Fontana Hyundai responded on 02/14/2022 01:48 PM

Good Afternoon thank you for taking the time to fill out our survey . If you have any questions or concerns we are here to help you ..

                                                      Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
JF
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Jany F.
Torrance, CA
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil Change
Second time coming in to get my car serviced. Everyone very nice, professional and addressed all my concerns on my vehicle.
LORRAINE M. from Fontana Hyundai responded on 02/08/2022 03:23 PM

Good Afternoon Jany thank you for taking the time to fill out our survey ..If you have any questions or concerns we are here to help you ..

                                                 Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
GH
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Ginevara H.
San Pedro, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Time
Valeria along with Fontana Hyundai come 2nd in my book in least amount of time that I had to spend in a car dealership and that’s important to me…. Options were great with the current car buying situation…
LORRAINE M. from Fontana Hyundai responded on 02/08/2022 03:01 PM

Good Afternoon Ginevara thank you for taking the time to fill out our survey we appreciate to hear from our customers.. If you have any questions or concerns we are here to help you ..

                                                                                                     Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
SM
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Shakira M.
Fontana, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Department
Such an amazing experience when coming to Fontana Hyundai to get my car serviced. Always greeted with a smile. Cesar does a amazing job when going over the repairs report. The car is always washed and vacuumed. Definitely makes me want to come back.
LORRAINE M. from Fontana Hyundai responded on 02/07/2022 08:17 AM

Good Morning Shakira thank you for the 5 star's we appreciate our customers feedback ..If you have any questions or concerns we are here to help you ..


                                                                      Thank You 
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
CG
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Charles G.
Pomona, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service and great people!
Our local Hyundai dealer has been sold to another company, and their service and treatment of customers has gone into the toilet. So we were looking for a new, reliable, dealership for our service. We received an advertisement for a really good deal on an oil change from Fontana Hyundai, so we made an appointment. Cesar Cardenas was friendly, helpful, and professional. We got the oil change done, and were told there was another problem that needed repair, which we have since had done at this dealership. The care for their customers is clear in the way they treat people. We feel confident that we have found a dealership we can trust!
LORRAINE M. from Fontana Hyundai responded on 02/07/2022 08:14 AM

Good Morning thank you for taking the time to fill out our survey we appreciate our customers feedback..If you have any questions or concerns we are here to help you ..


                                                                                        Thank You

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Everybody was very professional and very friendly
Clean and fresh environment in the lobby at the front desk and professional I would recommend this service in Fontana to Evie Hyundai driver
LORRAINE M. from Fontana Hyundai responded on 02/03/2022 03:29 PM

good afternoon thank you for your 5 star we appreciate your feedback ...if you have any questions or concerns we are here to help you ..


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
ER
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Eric R.
Fontana, CA
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service
The customer service was exceptional from everyone i came in contact with. Will definitely be back!
LORRAINE M. from Fontana Hyundai responded on 02/01/2022 02:14 PM

Good Afternoon thank you for your 5 star we appreciate your feedback..if you have any questions or concerns we are here to help you..


Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Fontana, CA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great experience
Service was quick and quality was exceptional.
LORRAINE M. from Fontana Hyundai responded on 01/31/2022 10:27 AM

good morning thank you for taking the time to fill out our survey we appreciate your feedback ..if you have any questions or concerns we are here to help you...

                                                              
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
JH
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Juan H.
Chicago, IL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best customer service
Cesar is the person you want to talk to he helps you step by step.
LORRAINE M. from Fontana Hyundai responded on 01/31/2022 10:25 AM

Good Morning thank you for taking the time to fill out our survey .. if you have any questions or concerns we are here to help you ..


                                                      Thank You 


Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(9090371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
CA
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Christy A.
Rialto, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great and super fast service!
Amazing. I was blown away by the speedy service and helpful staff.
LORRAINE M. from Fontana Hyundai responded on 01/31/2022 10:30 AM

good morning thank you for taking the time to fill out our survey we appreciate you feedback ..if you have any questions or concerns we are here to help you ...


Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
SL
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Santiago L.
Torrance, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome Service
My car's engine broke down and Cesar was able to help me through the process of getting my vehicle repaired. He kept me updated throughout the process and my car now runs perfectly. Great service and great communication. I will be going back to this Hyundai dealership in the future.
LORRAINE M. from Fontana Hyundai responded on 01/28/2022 02:38 PM

good afternoon santiago thank you for your positive feedback we appreciate your 5 stars..if you have any questions or concerns we are here to help you..



Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
DS
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Dominique S.
San Bernardino, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service from Cesar
Cesar was very helpful ! Great communication , great service , very helpful ! Did everything they could to help me with my car when the warranty company “ didn’t want to”
LORRAINE M. from Fontana Hyundai responded on 01/27/2022 03:30 PM

good afternoon dominique thank you for taking the time to fill out our survey we appreciate your feedback ..if you have any questions or concerns we are here to help you ....




Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
San Bernardino, CA
2021 Hyundai Elantra Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customer Verified Customer
10
Category: Service
Solid professionals, great service
Fontana Hyundai’s staff have always treated me with courtesy and professionalism. All costs have been clearly explained, and the service itself is exceptional. On my last visit, I went out of necessity without an appointment, and was still immediately taken care of. The work they’ve done to service my car has held up well. I appreciate how they go out of their way to help clients feel welcome and comfortable while waiting for our vehicles.
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Upland, CA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Pleased
I was impressed by the way I was treated and by the service I received.
LORRAINE M. from Fontana Hyundai responded on 01/26/2022 08:44 AM

good morning thank you for taking the time to fill out  our survey we appreciate our customers feedback ...if you have any questions or concerns we are here to help you..



Bianca Saenz
Cusomer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
SB
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Seneca B.
Fontana, CA
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good fast quality service
Good and friendly and very helpful
LORRAINE M. from Fontana Hyundai responded on 01/24/2022 08:16 AM

good morning seneca thank you for taking the time to fill out our survey we appreciate your feedback an thank you for the 5 star .......if you have any questions or concerns we are here to help you..



Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
MQ
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Melissa Q.
Alta Loma, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Experience
This was the first time I have taken my car in for service at this dealership. I was very impressed with the friendliness and level of customer service provided. The other two dealerships I’ve visited don’t compare.
LORRAINE M. from Fontana Hyundai responded on 01/21/2022 03:11 PM

good morning melissa thank you for filling out our survey we appreciate you positive feedback..if you have any questions or concerns we are always here to help you..


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
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