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SureCritic / Hyundai Dealer / Fontana Hyundai / CESAR CARDENAS
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CESAR CARDENAS

Assistant Service Manager
Fontana Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(114 reviews)
91

Reviews of CESAR CARDENAS

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Verified Customer
Rialto, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent customer service and quick turnaround time.
Excellent customer service, friendly and knowledgeable service personal. Exceptionally clean facility, coffee and snacks provided if you wait. No wait, quick and responsive team, vehicle completed ahead of time, vacuum and washed when delivered. Thank you Hyundai Team of Fontana for your excellent service!
BIANCA S. from Fontana Hyundai responded on 01/10/2022 08:56 AM

good morning thank you for your positive feedback we appreciate you taking the time to fill out our survey . if you have any questions or concerns we are here to help you..


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
CT
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Cristin T.
San Bernardino, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Car computer needed upgrades
From the moment I called Hyundai Fontana, the staff was wonderful! When I arrived, Cesar met with me and was very kind, helpful and patient. He explained everything they would be doing. I was going to just wait for my car at the facility. Cesar walked me around and showed me where to wait and all of the amenities. The facility was clean. All the employees has a smile abs said hello. My car was in great shape when they were done. Definitely my best Hyundai experience.
BIANCA S. from Fontana Hyundai responded on 01/10/2022 08:54 AM

good morning cristin thank you for your time on filling out our survey its always important to our dealership to hear the experience of our customers here at fontana hyundai.if you have any questions or concerns we are always here to help you.. 


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
AM
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Adriana M.
Fontana, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Friendly service
Gad another great experience
BIANCA S. from Fontana Hyundai responded on 01/10/2022 08:17 AM

good morning adriana thank you for taking the time to fill out our survey we appreciate to hear our customers feedback on how your experience here at fontana hyundai was .. if you have any questions or concerns we are here to help you.


Bianca Saenz
bsaenz@fontanahyundai.com
Customer Relations Manager
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Rialto, CA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Friendly and fast
Service advisor did a great job explaining the work to be done
BIANCA S. from Fontana Hyundai responded on 01/04/2022 04:06 PM

good afternoon alvaro thank u for taking the time to fill out our survey we appreciate your positive feedback ..if you have any questions or concerns we are always here to help you.



Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
NW
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Nishalet W.
Rialto, CA
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!!!
I had a wonderful experience. The dealership is very close to my house. My service was performed in a timely manner. The staffs communication was very good. I enjoyed my experience, it’s the best I’ve had at any of the dealerships I have visited.
BIANCA S. from Fontana Hyundai responded on 12/31/2021 02:33 PM

good afternoon nishalet thank you for the 5 star an your positive feedback its amazing to hear your visit to fontana hyundai was a very good one that makes us happy ..if you have any questions or concerns we are always here to help our customers..



Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
YY
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Young Y.
CA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Work!
It has been my great pleasure manager and maintenance crew for my first visit to the dealer after purchasing. All my questions were answered and great follow ups on all my requests. Keep up your great work! Thank You!
BIANCA S. from Fontana Hyundai responded on 01/07/2022 01:31 PM

good afternoon young thank you for taking the time to fill out our survey ..if you have any questions or concerns we are here to help you..




Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
Verified Customer
San Bernardino, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Thank you!
Brought my car in to take care of a recall situation. I went to different Hyundai dealerships and while all of them provided me with good customer service, Fontana's site gave me more than I expected. They were all very kind, respectful, and put forth more than the best. The facility was clean and full of food and drinks. I also didn't expect them to wash and vacuum my car! Thank you for such a great experience! I'm so happy to own a Hyundai due to its exceptional service on the dealerships and the car itself.
LORRAINE M. from Fontana Hyundai responded on 12/28/2021 11:21 AM

Thank you for your positive feedback! We appreciate your business. Please let us know if there is anything else that we can do. 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Fontana, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Feedback
Took my car in for a recall and they did a great job
BIANCA S. from Fontana Hyundai responded on 12/23/2021 03:10 PM

good afternoon thank you for taking the time to fill out our survey we appreciate our customer's feedback ..if you have any questions or concerns we are here to help..


bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
FJ
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Fred J.
Upland, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service Experience
One of the best service experiences I’ve ever had. Cesar your service advisor is excellent at communicating before during and after service.
BIANCA S. from Fontana Hyundai responded on 12/21/2021 08:21 AM

good morning fred thank you for taking the time to fill out our survey , we appreciate our customers feedback it is important to our dealership .. if you ever have any questions or concerns we are always here to help ...


bianca saenz
customer relations manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
JG
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Johnny G.
Rialto, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil change
Quick service, nice customer service
BIANCA S. from Fontana Hyundai responded on 12/20/2021 05:41 PM

good morning johnny thank you for your 5 star and your positive feedback its appreciate that your enjoyed your service here at fontana hyundai ..if you ever have any questions or concerns we are always here to help you ..



bianca saenz
customer relatoins manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
MS
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Michelle S.
Fontana, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Happy!!
Cesar did an amazing job very satisfied
BIANCA S. from Fontana Hyundai responded on 12/20/2021 02:41 PM

good afternoon michelle thank you for taking the time to fill out our survey ...if you have any questions or concerns we are always here to help you..



bianca saenz 
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
Verified Customer
San Bernardino, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Palisade maintenance went great!
Took my Palisade in for routine maintenance here. I bought the vehicle at another dealer and this facility was closer to home. The staff is very professional, kind and responsive to any questions I had when I first arrived. They have plenty of seating area and goodies to enjoy while we waited. They also gave a thorough explanation of work performed on my vehicle and great pricing.
BIANCA S. from Fontana Hyundai responded on 12/20/2021 09:53 AM

good morning thank you for your 5 star thank you for taking the time to fill out our survey we are happy to hear our customers experience here at fontana hyundai was a good one .. if you have any questions or concerns we are always her to help you..



bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
JW
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Jazmine W.
Beaumont, CA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional Service
I received exceptional service. I highly recommend Fontana Hyundai, and working with Cesar.
BIANCA S. from Fontana Hyundai responded on 12/17/2021 02:17 PM

good afternoon jazmine thank you for taking the time to fill out our survey an your positive feedback this is important to our dealership ..if you ever have any questions or concerns we are always here to help you..


bianca saenz
cutomer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
YV
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Yadira V.
San Bernardino, CA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excelente service
Customer service was great! Timing was perfect, keep up the good work!
BIANCA S. from Fontana Hyundai responded on 12/17/2021 01:23 PM

good morning yadira thank you for your time thank you for your positive feedback we appreciate that our customers have the best experience here at Fontana hyundai..if you have any questions or concerns we are always her to help you .. 


bianca saenz
customer relaions manager
(909)371-1850
bsaenz@fontanahyundai.com

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
RS
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Reyna S.
Rialto, CA
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Amazing staff!
I appreciated the hospitality and genuine welcome from Cesar! Also the mechanics are amazing and always finish my car in a timely fashion!
BIANCA S. from Fontana Hyundai responded on 12/15/2021 08:22 AM

good morning reyna thank you for your positive feedback we are happy to hear your experience here is a good one..if you have any questions or corners we are always here ..


bianca saenz 
customer relations manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
RB
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Robert B.
Rialto, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Great service and personnel
LORRAINE M. from Fontana Hyundai responded on 12/14/2021 03:52 PM

Thank you for your positive feedback! We appreciate your business. 

BIANCA S. from Fontana Hyundai responded on 12/14/2021 04:06 PM

good afternoon robert thank you for your time on filling out our survey we appreciate your positive feedback that it very important to our dealership  ..if you have any questions or concerns we are always here to help you ..


bianca saenz
customer relations manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
RS
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Robert S.
San Bernardino, CA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
A lot quicker than I thought
Had my Palisades first oil change and tire rotation was in and out in about 30 min thanks guys
BIANCA S. from Fontana Hyundai responded on 12/08/2021 10:31 AM

GOOD MORNING ROBERT THANK YOU FOR YOUR POSITIVE FEEDBACK YOUR FEEDBACK BACK IS IMPORTANT TO OUR DEALER ..IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU ..


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
CG
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Charles G.
Pomona, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Customer Care is Evident
We got a coupon in a email for a discounted oil change, and since we were looking for a new place to take our 2013 Sonata, we decided to give Fontana Hyundai a try. The service advisor was pleasant and helpful, and our oil change was finished in about an hour. We will take our car for future service to this dealership.
LORRAINE M. from Fontana Hyundai responded on 11/30/2021 02:18 PM

Thank your Charles for your feedback. We appreciate your business! 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Burbank, CA
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Customer service was exceptional Mark and Cesar are great. But please provide car shuttle service
BIANCA S. from Fontana Hyundai responded on 11/29/2021 04:00 PM

GOOD AFTERNOON THANK YOU FOR TAKING THE TIME ON TAKING OUR SURVEY IT IS APPRECIATE ..IF YOU EVER HAVE ANY QUESTIONS OR CONCERNS WE ARE HERE TO HELP ..


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
MA
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Maria A.
Fontana, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great!
We just moved here in Fontana from Branson and its our first time to have our car serviced here, and all I can say is that they are exceptional. So they coordinated with my insurance right off the bat and did the necessary service needed. The waiting area is clean and comfy too.
BIANCA S. from Fontana Hyundai responded on 11/26/2021 04:05 PM

good afternoon thank you for taking your time to do our survey .if you have any questions or concerns we are always here to help ..


bianca saenz
customer relations manager 
bsaenz@fontanahyundai.com

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
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