CH

COLIN HENRY

Pohanka Hyundai

Overall Rating

4.6

(364 reviews)

83

Reviews of COLIN HENRY

Verified Customer

Upper Marlboro, MD

2008 Hyundai Tiburon

02/08/2018

Service Type: Maintenance

Verified Customer

Category: Service

Another great service experience with Sean T.

Another great service experience with Sean Tolton leading the effort. I prefer to only work with him because I always have a seamless, stress-free, informed experience.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2018 03:06 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RS

Robert S.

Washington, DC

2011 Hyundai Sonata

02/02/2018

Service Type: Repair

Verified Customer

Category: Service

Car issues

There were major issues with my car Dimitri was very knowledgeable about all of the issues explained what was important and needed to be fixed immediately. Great service all around.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/02/2018 03:27 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JG

James G.

District Heights, MD

2016 Hyundai Sonata

01/29/2018

Service Type: Maintenance

Verified Customer

Category: Service

Continued Outstanding Customer Service

I am continually impressed with the outstanding customer service and care of my car whenever I have it serviced. I like the fact that I don't have to make an appointment. Also, my car is serviced in minimal time. In other words, you are not sitting around for long periods of time before the service of your car is completed.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/30/2018 11:17 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

WR

Wilmore R.

Fort Washington, MD

2010 Hyundai Genesis

01/27/2018

Service Type: Maintenance

Verified Customer

Category: Service

A Five Star Institution

I found Mr Hershel, (a Service Manager), very knowledgeable in mechanical problem solving... Also this institution had a professional licensed Hyundai qualified mechanic, that work specifically on Hyundai cars... The waiting area was Clean and comfortable with free coffee, cappacino, ice cream, WiFi and cable TV for comfort.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/29/2018 08:47 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RG

Roger G.

District Heights, MD

2016 Hyundai Sonata

01/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

Rate service

My car was brought to you by caliber to do some work that they could not do and you guys did a fantastic job thank you very very much

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/26/2018 07:05 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SJ

Sheila J.

Fort Washington, MD

2016 Hyundai Elantra

01/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

My visit

In love the service here.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2018 02:36 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CJ

Crystal J.

Washington, DC

2012 Hyundai Santa Fe

01/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer service is great

Customer service/support is great I never had an issue with anyone in service dept. always look out for their customers. Waiting area is a little chilly during the winter months...Brrrrr, but can warm up with coffee, tea or hot chocolate

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2018 06:37 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Glenarden, MD

2013 Hyundai Sonata

01/15/2018

Service Type: Repair

Verified Customer

Category: Service

Great Customer Service Still Alive!

Staff are very professional n courteous in helping you with your car problems.
Great customer service, something that's missing in alot of businesses today.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/15/2018 09:44 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LJ

Latrecia J.

Washington, DC

2012 Hyundai Genesis

01/08/2018

Service Type: Repair

Verified Customer

Category: Service

Providing a good product and service.

Taking care my car so I will buy another one next year.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/09/2018 11:54 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Capitol Heights, MD

2014 Hyundai Sonata

01/06/2018

Service Type: Repair

Verified Customer

Category: Service

Excellent service

You guys strive to always make the customer happy and as usual, I was. Thank you!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2018 11:11 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LH

Lillie H.

Capitol Heights, MD

2013 Hyundai Santa Fe S

01/05/2018

Service Type: Repair

Verified Customer

Category: Service

Shawn

People like the service representative and the quality of service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2018 11:11 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Hyattsville, MD

2012 Hyundai Sonata

12/23/2017

Service Type: Repair

Verified Customer

Category: Service

N/a

N/a

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/26/2017 12:35 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Maryland

2011 Hyundai Elantra

12/20/2017

Service Type: Maintenance

Verified Customer

Category: Service

Customer service skills

Everyone at Hyundai was very accommodating. Especially John and his Manager Ralph. They did more than expected of them.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/21/2017 07:14 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Bowie, MD

2017 Hyundai Sonata

12/13/2017

Service Type: Repair

Verified Customer

Category: Service

First time at Pohanka

I did not purchase my car at Pohanka Hyundai, but had to take my car there for service because my dealer did not have any appointments until the first of February! Boy was I glad I did. My service agent was Sean. He was wonderful. We first spoke on the phone and then once I arrived, he made sure everything worked out for me. I left within a 2 hour window as happy as a lark. The recall had been taken care of, my car was washed and the floor was vacuumed. I will definitely return to this Pohanka Hyundai.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/15/2017 09:20 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

11/30/2017

Service Type: Maintenance

Verified Customer

Category: Service

Sean is “GREAT”

Sean again showed great customer service and very knowledgeable

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/30/2017 03:44 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Bowie, MD

2011 Hyundai Sonata

11/27/2017

Service Type: Repair

Verified Customer

Category: Service

Excellent service

Pohanka Hyundai has a new customer in me!!! Even though Ourisman of Bowie is closer to me, they can't compete with the service and level of professionalism at Pohanka. John was very helpful and knowledgeable and I felt that my car was in very capable hands!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/28/2017 07:06 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

GP

Gail P.

Upper Marlboro, MD

2013 Hyundai Santa Fe S

11/26/2017

Service Type: Repair

Verified Customer

Category: Service

Excellent

Upon my arrival I was very upset, because I had to drive a number of miles on the beltway with no brake lights. Mr. Ralph Dykes greeted me with care and concern; to assure me that things would work out okay, and for me to breath. It took a couple of weeks, but they were able to find the problem.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/27/2017 09:36 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AR

Alicia R.

District Heights, MD

2015 Hyundai Sonata

11/24/2017

Service Type: Repair

Verified Customer

Category: Service

My experience

Good job

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/27/2017 09:41 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DH

Desean H.

Capitol Heights, MD

2013 Hyundai Sonata

11/23/2017

Service Type: Repair

Verified Customer

Category: Service

On time service

Quick and fast. Sean made sure my care was taken care of!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/27/2017 09:52 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JP

Joyce P.

Upper Marlboro, MD

2009 Hyundai Veracruz

11/22/2017

Service Type: Maintenance

Verified Customer

Category: Service

Great Job!

Customer service was wonderful! Sean takes personal care with explaining what is being done or needs to be done with my Veracruz. However I am kind of spoiled and my car did not receive a car wash this time.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/27/2017 09:56 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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