Ms. Clough,
Thank you for speaking with Chris on the phone. He was very concerned when he saw the score on the survey you returned. I am very happy that he was able to resolve your concern. Your 100% satisfaction is always our #1 goal. Please reach out to me personally if you have any further concerns.
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Ms. Branson,
Thank you for taking my call today. I appreciate your time and consideration.
Please reach out to me personally if you have any further concerns.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Ms. Wattle,
Thank you for allowing us to work with you and resolve your concern. Your input is greatly appreciated and considered when making changes in our operating procedures. Your 100% satisfaction is always our #1 goal. Please reach out to us if you ever have any concerns with your service visits.
Thank you again.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group