Ms. Clough,
Thank you for speaking with Chris on the phone. He was very concerned when he saw the score on the survey you returned. I am very happy that he was able to resolve your concern. Your 100% satisfaction is always our #1 goal. Please reach out to me personally if you have any further concerns.
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Ms. Branson,
Thank you for taking my call today. I appreciate your time and consideration.
Please reach out to me personally if you have any further concerns.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Ms. Wattle,
Thank you for allowing us to work with you and resolve your concern. Your input is greatly appreciated and considered when making changes in our operating procedures. Your 100% satisfaction is always our #1 goal. Please reach out to us if you ever have any concerns with your service visits.
Thank you again.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Thank you for the 5 star feedback. We appreciate your business!
Sincerely, Clint Johnson
Service Manager
636-278-9233
Thank you for rescore and feedback about Chris. We appreicate to response!
Sincerely,
Clint Johnson
Service Manager
636-278-9233
Thank you for the time on the phone. Again, we are sorry about the problems and we are working to make sure the problems do not continue. We appreciate you taking the opportunity to rescore us, and we appreciate your input so we can learn from out mistakes and give our customers a better experience. If you have any other questions or anything else that we can improve on please let me know. It is really important to us.
Thanks,
Josh Higginbotham
Service Manager
direct line (636)244-5147
Mr. Williams,
Thank you for taking the time out of your day to do this for us. Chris told me you were having some rough times right now and I totally understand and can emphathize with that. I hope you know your 100% satisfaction is always our #1 goal.
Please reach out to me with any further concerns you may have.
Thank you again for your consideration and I honestly wish you the best.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Thank you for taking the time to speak with us about your recent Service visit. I am very excited that we were able to resolve your concerns. Your 100% satisfaction is always our #1 goal. Please reach out to me personally if you ever have any further concerns.
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group