CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

DL
gravatar
DIANE L.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2019
verified customerVerified Customer
Category: Service
Everyone is really terrific friendly, helpful
A wonderful place to come. Service is quick and timely
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/26/2019 02:21 PM

Diane, thank you for the terrific review! We're so glad that you had such a great experience with our service department! Thank you for choosing Mike White Ford! We look forward to serving you and your Forester again in the future!


BP
gravatar
BETTYANN P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019
verified customerVerified Customer
Category: Service
Oil change tire rotation
Great customer service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/22/2019 08:23 AM

Bettyann, thank you for the great review! We're so glad to hear that your oil change and tire rotation went smoothly! Thank you for choosing Mike White Ford! We look forward to serving you and your Escape again in the future!


JB
gravatar
JULIE B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019
verified customerVerified Customer
Category: Service
Great Service
Performed a fix on my engine (leaking cover plate) - fully covered by warranty. Excellent service...
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/22/2019 08:21 AM

Julie, thank you for the excellent review. Although we're sorry to hear about your engine, we're so glad that we were able to take care of your needs! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


LH
gravatar
LAURA H.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2019
verified customerVerified Customer
Category: Service
Service experience
I took my car in for the regular oil change and tire rotation. As always, service was great!! They always go above and beyond. Customer service is top notch. I purchased my car at this dealership as well. I have only had positive experiences here. I would absolutely recommend Mike White Ford.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/20/2019 08:13 AM

Laura, thank you for the great review! We're so glad that your oil change/tire rotation went well and it sounds like you've had multiple positive experiences. We're so glad to have you as a continuing customer and look forward to serving you again in the future at Mike White Ford!


MH
gravatar
MAUREEN H.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
verified customerVerified Customer
Category: Service
Dependable and easy!
Friendly service and professional service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2019 02:48 PM

Maureen, thank you so much for the excellent review. We're so glad that you found your service experience friendly and easy. That's what we want to hear! Thank you for choosing Mike White Ford! We look forward to serving you and your Edge again in the future!


RC
gravatar
ROY C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
verified customerVerified Customer
Category: Service
Great Service
This was painless. I made the appointment and the vehicle was done before it was promised. They even reset my service/oil life which is something very few ever do. I waited in the customer lounge and that was very comfortable with wifi so I could even answer my email.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/16/2019 03:38 PM

Roy, thank you so much for the excellent review! It sounds like your visit went well and we're so glad that you were comfortable and able to tap into our wifi! That's exactly how we want all visits to go! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


EG
gravatar
EDWIN G.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2019
verified customerVerified Customer
Category: Service
Friendly Expert Service
Mike White Ford’s service department is staffed with friendly experts who work hard to make sure your car gets serviced as quickly as possible.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2019 08:05 AM

Ed, thank you for the fantastic review. We're very proud of our whole service team and are so glad that they were able to work together and make your experience seamless. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RA
gravatar
ROBERT A.
Cheney, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2019
verified customerVerified Customer
Category: Service
Accommodating
I asked the day of for a tire rotation. They did that too!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2019 08:04 AM

Robert, thank you for the great review! We're so glad that we were able to get your tire rotation done for you as well! Thank you for choosing Mike White Ford! We look forward to serving you and your F150 again in the future.


BL
gravatar
BRIAN L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2019
verified customerVerified Customer
Category: Service
A well run Ford dealer.
Excellent service, friendly and knowledgeable staff. Prices are more than fair and always a pleasant experience. Job well done!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/12/2019 08:11 AM

Brian, thank you so much for the nice review! We're so glad that you had such a pleasant experience! We try and keep everything running ship shape and we're glad it shows! Thank you for choosing Mike White Ford! We look forward to serving you and your Expedition again in the future!


Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
verified customerVerified Customer
Category: Service
Service department
We had our car serviced with an oil change. Thugs were done right on time and everyone was very friendly
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/12/2019 08:08 AM

Anonymous, thank you for the great review! We're so glad that your oil change went well and that you had a nice experience! Thank you for choosing Mike White Ford! We look forward to serving you in the future!


CK
gravatar
CATHY K.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
verified customerVerified Customer
Category: Service
conscious service
Kept informed of everything going on in a timely manner.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/09/2019 01:20 PM

Cathy, thank you so much for the fantastic review. We're so glad to hear that everyone kept you informed during your service. Thank you for choosing Mike White Ford. We look forward to serving you and your Escape again in the future.


NO
gravatar
NATHAN O.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2019
verified customerVerified Customer
Category: Service
F-150
I’ve always been satisfied with the way you service my F-150. The only exception is the one time I had the truck detailed - the detail was poor but I presume you subcontracted that out.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/09/2019 01:19 PM

Nathan, I'm glad that your overall experience was pleasant but am very sorry to hear that the detail experience was as expected. We do subcontract out some of our detail work when our own shop is too busy. That being said, it still should have been done well and I'm sorry that it wasn't. I can't change the past, but I'd be more than happy to mail you a coupon to one of our local car washes for a free wash to help make it up to you! If you're interested, send me an email at hbaggins@mikewhitefordcda.com I hope that your next visit with us will be a true 5 star experience!


MC
gravatar
MARILYN C.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
verified customerVerified Customer
Category: Service
Good job
Good and fast service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/07/2019 10:24 AM

Marilyn, thank you so much for the fantastic review. We always like to hear that your service is both good and fast! We hope to serve you and your Edge again in the future! Thank you for choosing Mike White Ford!


RB
gravatar
RONALD B.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
verified customerVerified Customer
Category: Service
Great customer service
Friendly, courteous and efficient service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2019 03:56 PM

Ronald, thank you so much for the fantastic review. Customer service is our priority and there's nothing better for us than when you have a great experience. Thank you for choosing Mike White Ford. We look forward to serving you and your Fusion again!


Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
verified customerVerified Customer
Category: Service
Colby is great
Great service wouldn’t go anywhere else
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2019 03:52 PM

Anonymous, thank you for the fantastic review! We're so glad you wouldn't want to go anywhere else and we agree that Colby is great! Thank you so much for choosing Mike White Ford!


MK
gravatar
MARGARET K.
Coeur D'Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/30/2019
verified customerVerified Customer
Category: Service
Scheduled maintenance
Better to call ahead for appointment which I did Satisfied with information regarding check off list Service desk helpful and polite
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/01/2019 08:24 AM

Margaret, thank you so much for the kind review. We're glad that you got all of the information that you needed and had a nice experience. Thank you for choosing Mike White Ford and we hope that your next experience with us will be a 5 star experience!


VC
gravatar
VIVIAN C.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2019
verified customerVerified Customer
Category: Service
Quick, efficient, polite and friendly employees
I have been having my car serviced at this Ford Dealership since 2012, through all the owner changes. It still is the best place to take my vehicle. I have total faith in getting good service and the truth in what my car really needs. No B.S.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 10:13 AM

Vivian, thank you so much for the excellent review. 7 years is a very long time to serve your vehicles at a single dealership and we appreciate your contined loyalty. Thank you for choosing Mike White Ford; we look forward to seeing you for the next 7 years and beyond!


DT
gravatar
DARBY T.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2019
verified customerVerified Customer
Category: Service
service was great
service was fast and good
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 10:07 AM

Darby, thank you so much for the 5 star review! We strive for our service to be both fast and good, so we're very glad to have given you an excellent experience. Thank you for choosing Mike White Ford. We look forward to serving you and your Explorer again in the future!


JB
gravatar
JANET B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
verified customerVerified Customer
Category: Service
Always friendly and helpful
I'm not a car person, so I ask questions. I always get courteous, helpful answers.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 10:05 AM

Janet, thank you so much for the 5 star review. We love when people ask us questions, so keep them coming! Vehicles are our passion and we love showing people exactly why we love them so much! Thank you for choosing Mike White Ford, we look forward to serving you again. 


DM
gravatar
DONALD M.
Blanchard, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2019
verified customerVerified Customer
Category: Service
Great Service
Very attentive to what I wanted checked.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 09:52 AM

Donald, thank you so much for the good review. We're so glad that you felt well taken care of. Thank you for choosing Mike White Ford, we hope to ensure a full 5 star experience on your next experience with us. 

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.