Cole Patterson

Lyle, thank you for the good review! We're so glad that you enjoyed your experience and found it to be both easy and friendly. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Greg, thank you for the 4 star review! We're glad that your service was satisfactory but we're very sorry that the reminder sticker wasn't put in your vehicle! Stop by whenever you have a moment and we'd be more than happy to take care of that for you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Steven, thank you for the honest review. We completely understand your frustration regarding timing. Sometimes the times on the work orders are generated based off of when the job starts rather than when it ends. That could be the case with your situation. It's also possible that there was a miscommunication between the technician and the service writer. Either way, we're going to be reviewing this process with our team so that we can ensure total customer satisfaction in the future. Thank you for bringing it to our attention. 

Anonymous, thank you for the 5 star review! We're glad that you enjoyed your service and found it easy to schedule your appointment! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Nick, thank you for the honest review. We're so glad that most of your experience was excellent but we'd like to hear more about your experience with your phone. When you get a moment, please email me at marketing@mikewhitefordcda.com and let me know what sort of obstacles you encountered while booking on-line so that I can see if we can sort them out on our end for the future! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

John, thank you for the good review and the good feedback. We have several different service workers who are either 6+ ft tall and two that are just over 5 ft tall. For safety reasons, we have to move some seats so that we can reach the pedals and we do our best to move them back to as close to the original position as we can. We apologize and will do everything in our power to make it right during your next experience with us. Thank you for giving us the chance to serve you.

Nathan, I'm glad that your overall experience was pleasant but am very sorry to hear that the detail experience was as expected. We do subcontract out some of our detail work when our own shop is too busy. That being said, it still should have been done well and I'm sorry that it wasn't. I can't change the past, but I'd be more than happy to mail you a coupon to one of our local car washes for a free wash to help make it up to you! If you're interested, send me an email at hbaggins@mikewhitefordcda.com I hope that your next visit with us will be a true 5 star experience!

Margaret, thank you so much for the kind review. We're glad that you got all of the information that you needed and had a nice experience. Thank you for choosing Mike White Ford and we hope that your next experience with us will be a 5 star experience!

Donald, thank you so much for the good review. We're so glad that you felt well taken care of. Thank you for choosing Mike White Ford, we hope to ensure a full 5 star experience on your next experience with us. 

Joseph, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Janice - Thank you for reaching out to us on this matter. We're sorry that the phone fields were less than satisfactory and hope the rest of your visit went smoothly. I will make sure that the service department is aware of the situation and that the incorrect numbers are removed. We hope to ensure a 5-star experience in the next time that you bring your vehicle to us. Please let us know if there is anything else we can do - (208) 664-9211.

Jerry, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! We hope that your next experience with us will be 5 star perfection!

Thank you for taking the time to share your thoughts about our Service Department! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

We are pleased to hear that our service is always meeting your high expectations! Thank you for taking the time to share your thoughts with us. We look forward to your next service visit! 

Thank you so much Susan, for taking the time to share your experience with us! We understand how much your time is, if you would please give me a call or send me an email, I would like to discuss this situation more. We appreciate you choosing Mike White Ford and look forward to seeing you again. 
 

Karly, thank you for the excellent review! We're so glad that your oil change went so well! Thank you for choosing Mike White Ford and being part of the Mike White Ford Family!

Frank, thank you for the kind review! We always strive to be knowledgeable, friendly and helpful. We look forward to serving you again in the future.

Michael, thank you for the excellent review! We've been very proud to work on your Edge since you bought it! We look forward to serving you again in the future.

Anonymous, thank you for the 5 star review! Thank you for the kind review. We'll be sure to pass along your words to our team. Thank you for choosing Mike White Ford!

Sandra, thank you for the kind review. Pleasant and professional are two of the biggest things that we strive for. Thank you for choosing Mike White Ford!