CS

COREY SPOTTS

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(389 reviews)
85

EB
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Ellen B.
Kutztown, PA
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2022
verified customer Verified Customer
7
Category: Service
Kelly resolved my issue
Thank you Kelly Hyundai for resolving my issue
Employees worked with

JD
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Jennifer D.
Kutztown, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Smell
I feel for the employees who were working that day. There was a strong chemical smell from the resurfacing of the floor. We starting getting a headache and waiting outside in the rain for our car to be finished.
DANIEL E C. from Kelly Hyundai responded on 01/11/2022 09:08 AM

Jennifer,

Thank you for taking the time to complete our survey! We strive to deliver 5 star service every time to every customer. I would love to speak with more about your most recent visit and what we could have done to display our commitment to providing you that 5 star service. Please call me at 484-388-0171. 

Thank you!

Dan Carter
Director of Parts and Service
Kelly Hyundai
C: 484-388-0171
B: 484-665-0130 ext.2416

Employees worked with

Verified Customer
Temple, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Na
Na
Recommended
DANIEL E C. from Kelly Hyundai responded on 07/22/2021 06:21 AM

Mr. Stumpf

     I understand how fustrating your recent service visit most have been. We strive to deliver 5 star service to every customer, every time. I would love to talk to you about your recent visit. My business number is 484-665-0130 and my personal cell number is 484-388-0171. I look forward to talking with you soon.

Dan Carter
Kelly Hyundai 
Service Manager
484-665-0130

Employees worked with

BG
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Brian G.
New Tripoli, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Dealership
Very friendly people and extremely helpful. Only ding against them is a lack of loaner cars leaving you at the mercy of Enterprise rental car. Yes they pay for the rental but Enterprise give you the hard sell to "upgrade" your insurance ($50/day!). If you are waiting on service this dealership would have 5 stars.
Recommended
Corey S. from Kelly Hyundai responded on 06/29/2021 10:14 AM

Thank you for taking the time to complete our survey. I apologize we were unable to provide you with the 5 star service that we strive for. We appreciate your feedback and are extremely grateful to have you service with us. If there is anything we can do to help in the future, please do not hesitate to let us know. 

Thanks again,
Corey

Employees worked with

Verified Customer
Fleetwood, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Inspection tire rotation
Good service team. Hope that Kelly starts selling EV’s.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/07/2021 02:06 PM

Thank you for the great survey!

We value your opinion tremendously.
We look forward to another opportunity to serve.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with

Verified Customer
Frackville, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Three year complimentary oil change?-
Had to pay $51.29 for the 3000 mile oil change that was recommended to insure proper engine operation. Would recommend the dealership for new cars but would be hesitant to praise the 3 year complimentary oil change policy. Oil change price is high compared to other businesses that perform the same service.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/29/2021 03:30 PM

Thank you for taking the time to complete our survey.
Your opinion is very important to us.

We apologize that you had less than perfect experience with us.
We strive to provide an exceptional service exerience every time you visit.
We are also working on bettering our facility by building a automated car wash.

Please give us another opportunity to exceed your expectations.
I believe we can do that.

Have a great Holiday weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with

DK
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Diane K.
Reading, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The employees are friendly
ok
Recommended
Corey S. from Kelly Hyundai responded on 05/25/2021 01:19 PM

Thank you or taking the time to complete our survey. I apologize we are currently not performing complimentary exterior washes. We are currently in between some changes, and the changes are going to be for the better! We are in the planning stages of building an automated car wash, rather than hand washing the vehicle like we used to perform. This new machine, should add more consistency to our washes, and also speed the process of washing up. But for the time being we are currently out of commission until we get up and running.

If you have any other questions, or if there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with

Verified Customer
Auburn, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Very Friendly staff
I took my vehicle in for routine maintenance. The service advisor was very friendly and courteous and took care of me promptly.
Recommended
Corey S. from Kelly Hyundai responded on 05/21/2021 10:47 AM

Thank you for taking the time to complete our survey, I'm sorry we were unable to provide you with the 5 star service that we strive for. We know your time is valuable, and I apologize that we kept you here longer than we normally would have for the service that was completed.

If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with

LF
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Linda F.
Port Carbon, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Service on a Saturday afternoon
Recommended
Corey S. from Kelly Hyundai responded on 03/23/2021 02:30 PM

Mrs Fees,

Thank you for taking the time to complete our survey, I'm sorry we were unable to provide you with the 5 star service that we strive for. If there is anything we can do to help in the future, please do not hesitate to let us know.


Thanks again,
Corey

Employees worked with

Verified Customer
Hamburg, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai Accenr 2012
They addressed our concerns
Recommended
Corey S. from Kelly Hyundai responded on 10/22/2020 07:26 AM

Hello,

Thank you for taking the time to complete our survey. I apologize we were unable to provide you with the 5 star service that we strive for. If there is anything we can do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with

Verified Customer
Barnesville, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
The only reason I did not give a 5 star was the complementary car wash. The car was pressure washed off, can back wet so I had water spots and the windshield and grill still had bugs. Guess I was expecting it to be Washed. Not just sprayed off.
Recommended
Corey S. from Kelly Hyundai responded on 09/24/2019 05:47 AM

Thank you for taking the time to complete our survey. I apologize we were unable to provide you with the 5 star service that we strive for. If you are ever in the area, please feel free to stop by and I would be happy to have your car washed properly this time.

Thanks again,
Corey

Employees worked with

WW
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Wayne W.
Hamburg, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
inspection and emissions appointment
upon arriving for my appointment I was told they had no appointment showing for me. They took me in any and performed my requested service. I also complained about a fluttering brake pedal. Was told this happens a lot and was not a safety concern. Will take it to my other mechanic at a different shop and ask to have the rotors cut or replaced if needed to correct this problem so I don't have other issues later. Apparently Hyundai must have cheap rotors installed from new and does not cover them under warranty as this car only has 26000 miles on it.
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 08/17/2019 04:15 AM

Thank you for taking time to complete our survey!

We take these survey very seriously.
I apologize we were unable to provide you with a 5 star experience. I hope we have another oportunity to perform that for you.
Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with

Verified Customer
Pottsville, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/13/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
Great customer service
Recommended
Corey S. from Kelly Hyundai responded on 08/13/2019 12:47 PM

Hello,

Thank you for taking the time to complete our survey. I apologize we were unable to provide you with the 5 star service that we strive for.  If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks Corey

Employees worked with

Verified Customer
Valley View, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
good experience
as always our trip for service on our care went smoothly, we will recommend Freedom Hyundai to our friends.
Recommended
Corey S. from Kelly Hyundai responded on 04/18/2019 05:03 AM

Greetings,

Thank you for taking the time to complete our survey. I apologize we were unable to give you the 5 star experience that we strive for. If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks,
Corey

Employees worked with

Verified Customer
Reading, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Good
Good
Recommended
Corey S. from Kelly Hyundai responded on 04/03/2019 12:27 PM

Greetings,

Thanks for taking the time to complete our survey. If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks,
Corey

Employees worked with

LM
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Lisa M.
Reading, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Average
No problems
Recommended
Corey S. from Kelly Hyundai responded on 01/18/2019 04:11 AM

Hello,

Thank you for taking the time to complete our survey. I apologize we were not able to provide you with the five star service that we strive for. If there is anything we can do to serve you better in the future, please do not hesitate to let us know.

Thanks,
Corey

Employees worked with

WS
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William S.
Zion Grove, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very easy to work with and maintenance was great.
Bill S
Recommended
Corey S. from Kelly Hyundai responded on 01/08/2019 01:53 PM

Hello,
Thanks for taking the time to complete our survey. I'm sorry we were unable to provide you with the 5 star service that we strive for.  If there is ever anything we can do in the future to help, please do not hesitate to let us know.

Thanks,
Corey

Employees worked with

Verified Customer
Shoemakersville, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
stay on task
I wish service would concentrate on what I came for and get it done.
Recommended
Corey S. from Kelly Hyundai responded on 12/11/2018 07:47 AM

Hello,
I am sorry we were unable to provide you with the 5 star service that we strive for. If there is anything we can do to improve our service for both you, and our future customer please do not hesitate to reach out and let us know.

Thanks,
Corey

Employees worked with

Verified Customer
Blandon, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Great service and everyone was very pleasant and friendly.
Recommended
Corey S. from Kelly Hyundai responded on 11/27/2018 05:41 AM

Hello,
Thank you for taking the time to complete our survey. I'm sorry we were not able to provide you with the 5 stat service that we strive for. If there is anything we can to improve our service to reach that 5 star, please do not hesitate to let us know.

Thank ,
Corey

Employees worked with

MB
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Mary B.
Fredericksburg, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car. Pickup
Don't understand why I left home. With a 12 sticker and when it was returned i had a 10 sticker. I lost 2 months
Not Recommended
Corey S. from Kelly Hyundai responded on 11/09/2018 04:44 AM

Hello,
Thank you for taking the time to complete our survey. We appreciate your feedback, and will be reaching out to you shortly to help answer any questions you may have.
Thanks again,
Corey

Employees worked with
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