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SureCritic / Hyundai Dealer / Kelly Hyundai / COREY SPOTTS
CS

COREY SPOTTS

Kelly Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(389 reviews)
85

Reviews of COREY SPOTTS

GG
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Gregory G.
Newmanstown, PA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
another good visit
good crew
Recommended
Corey S. from Kelly Hyundai responded on 06/23/2021 04:53 AM

Mr Geiger,

Thank you for taking the time to complete our survey and the 5 star review! We appreciate your feedback and are glad your visit went well. If there is any we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
Verified Customer
Reading, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
they make you feel like they care and listen to your needs and concerns for your vehicle
all the staff there make you feel like they care about your concerns and needs for your vehicle with great pride
Recommended
Corey S. from Kelly Hyundai responded on 06/12/2021 05:56 AM

Thank you for taking the time to complete our survey and the 5 star review! We appreciate your positive feedback and look forward to assisting you with any automotive needs you may have in the future. If there is anything we can do to help, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
LM
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Laura M.
Kutztown, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The employees are respectful and knowledgeable and I received my car back in a timely manner.
The employees always take good care of my car, and they are always respectful and knowledgeable about my car. I would recommend this dealership to anyone looking to buy a new car.
Recommended
Corey S. from Kelly Hyundai responded on 06/12/2021 06:01 AM

Laura,

Thank you for taking the time to complete our survey and the 5 star review! We are extremely grateful to have you as a long time loyal customer, and we are looking forward to seeing you and your new Tucson!

If you have any questions along the way, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
JH
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Jennifer H.
Reading, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and great service.
Service is quick and the personnel are friendly. I have never had any issues bringing my car in for service.
Recommended
Corey S. from Kelly Hyundai responded on 06/12/2021 05:51 AM

Mrs Hafer,

 Thank you for taking the time to complete our survey and the 5 star review! We appreciate your feedback, and are pleased to see your visit went well! We are extremely grateful to have you as long time, loyal customer. If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
Verified Customer
Kelayres, PA
2019 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
recurrent issues
recurrent issue after being taken to dealership multiple times for repair
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/08/2021 11:53 AM

Thank you for taking the time to fill out our survey!

Your opinion is very important to us.
We apologize that you had less than exceptional service with us.
That is what we strive for every time you visit.

I will reach out to you personally to see how we can help.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
CS
COREY SPOTTS
Verified Customer
Fleetwood, PA
2019 Hyundai Kona Ev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Inspection tire rotation
Good service team. Hope that Kelly starts selling EV’s.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/07/2021 02:06 PM

Thank you for the great survey!

We value your opinion tremendously.
We look forward to another opportunity to serve.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
CS
COREY SPOTTS
Verified Customer
Frackville, PA
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Three year complimentary oil change?-
Had to pay $51.29 for the 3000 mile oil change that was recommended to insure proper engine operation. Would recommend the dealership for new cars but would be hesitant to praise the 3 year complimentary oil change policy. Oil change price is high compared to other businesses that perform the same service.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/29/2021 03:30 PM

Thank you for taking the time to complete our survey.
Your opinion is very important to us.

We apologize that you had less than perfect experience with us.
We strive to provide an exceptional service exerience every time you visit.
We are also working on bettering our facility by building a automated car wash.

Please give us another opportunity to exceed your expectations.
I believe we can do that.

Have a great Holiday weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
CS
COREY SPOTTS
FM
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Francisco M.
Hegins, PA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very clean place and comfortable and great customer service always…
If your looking to perchase a vehicle Kelly’s is definitely the way to go they will go very far to get you into a vehicle, very hard workers, they all have my respect at the big house.. Keep up the good work…
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/28/2021 08:13 AM

Thank you Francisco for the 5 star survey!

You have been a long-time/faithful customer.
We are truly grateful for you and the time you spend with us.
We also look forward to seeing you.

Have a great Holiday weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
CS
COREY SPOTTS
ES
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Emily S.
Schuylkill Haven, PA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly Staff
The staff are always very friendly and helpful. They answered all my questions. I’m very pleased with the service of my vehicle. It was done earlier than I expected. They explained what was going to be done. The customer lounge area is always clean and comfortable. I always get my vehicle serviced at this location.
Recommended
Corey S. from Kelly Hyundai responded on 05/27/2021 08:01 AM

Emily,

Thank you for taking the time to complete our survey and the 5 star review! We appreciate your feedback and are extremely grateful to have you service with us. If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
MS
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Melinda S.
Ashland, PA
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Usually on time with appointment
Was good experience but unfortunately was there longer than expected
Recommended
Corey S. from Kelly Hyundai responded on 05/26/2021 06:30 AM

Thank you for taking the time to complete our survey and the 5 star review!  I apologize about the extended wait time you guys experienced while here during your most recent visit. We know your time is valuable, and we do out best to make it a priority to service your vehicle in the most time efficient way possible so we can get in you in, out, and back on the road as quickly as possible.

If there is anything I can do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
DK
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Diane K.
Reading, PA
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The employees are friendly
ok
Recommended
Corey S. from Kelly Hyundai responded on 05/25/2021 01:19 PM

Thank you or taking the time to complete our survey. I apologize we are currently not performing complimentary exterior washes. We are currently in between some changes, and the changes are going to be for the better! We are in the planning stages of building an automated car wash, rather than hand washing the vehicle like we used to perform. This new machine, should add more consistency to our washes, and also speed the process of washing up. But for the time being we are currently out of commission until we get up and running.

If you have any other questions, or if there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
JM
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Joseph M.
New Philadelphia, PA
2008 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai’s are not reliable!
Hyundai’s are not reliable!!
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/26/2021 05:45 AM

Thank you Joseph for taking the time to fill out our survey.
Your opinion is very important to us.

I understand your frustration in the situation.

I will reach out to you personally.

Thank you for your business as well as your valuable time you spend with us. 

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
CS
COREY SPOTTS
Verified Customer
Auburn, PA
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Very Friendly staff
I took my vehicle in for routine maintenance. The service advisor was very friendly and courteous and took care of me promptly.
Recommended
Corey S. from Kelly Hyundai responded on 05/21/2021 10:47 AM

Thank you for taking the time to complete our survey, I'm sorry we were unable to provide you with the 5 star service that we strive for. We know your time is valuable, and I apologize that we kept you here longer than we normally would have for the service that was completed.

If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
Verified Customer
Orwigsburg, PA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service!
Corey is always cordial and willing to help. I've lost a great car a few years back when I took it to a retail shop for an oil change. This shop overfilled the oil which then damaged the car's engine. Since then I got paranoid and always had to check my car after an oil change.

Corey again took the time to check it for me. He is enthusiastic, energetic and displays positive behavior. Excellent customer service!
Recommended
Corey S. from Kelly Hyundai responded on 05/20/2021 11:16 AM

Thank you for taking the time to complete our survey and the 5 star review! I really appreciate your feedback and kind words! If there is anything I can do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
FM
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Francisco M.
Hegins, PA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Service!!!!
I’ve had a very good experience with Kelly Hyundai and will continue going there and dealing with the big house for my vehicle needs, great customer service…
Recommended
Corey S. from Kelly Hyundai responded on 05/10/2021 05:04 AM

Francisco,

Thanks for taking the time to complete our survey and the 5 star review! Its always great having you at "the big house". We are extremely grateful to have you as a loyal customer. If there ever is anything I can do to help, please let me know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
JS
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Jon S.
Womelsdorf, PA
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great personnel
I have been dealing with Freedom Hyundai and now with Kelly Hyundai for about 10 yrs. now and have always had great service. In that time I have purchased 3 Hyundai's . I've mainly dealt with Corey in service and he has been great.
Recommended
Corey S. from Kelly Hyundai responded on 04/30/2021 02:28 PM

Jon,

Thank you for taking the time to complete our survey and the 5 star review! Its always a pleasure having your vehicle here with us, whether you personally bring the vehicle in, or we come pick it up. I am extremely grateful to have you as a customer. If there is anything I can do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
RS
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Russell S.
Blandon, PA
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good place to do business
Nice place
Recommended
Corey S. from Kelly Hyundai responded on 04/30/2021 04:55 AM

Mr Sims,

Thank you for taking time to complete our survey and the 5 star review! We appreciate your feedback are a pleased to see your visit went well. If there is ever anything we can do to help, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
GG
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Gregory G.
Newmanstown, PA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
What makes the place so great
just a few words.
Recommended
Corey S. from Kelly Hyundai responded on 04/30/2021 04:58 AM

Mr Geiger,

Thank you for taking time to complete our survey and the 5 star review! It is always a pleasure having you at the dealership with us. We are extremely grateful to have you and your wife as loyal customers. If there is anything I can do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
DB
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Dianne B.
Kutztown, PA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Precise, courteous service.
On line scheduling and customer service a plus. Staff always courteous.
Recommended
Corey S. from Kelly Hyundai responded on 04/03/2021 08:34 AM

Dianne,


Thank you for taking the time to complete our survey and they 5 star review! We appreciate your feedback and the kind words. If there is anything we can do to help in he future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
CM
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Cindy M.
Orwigsburg, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service.
They are all so kind and caring. They treat your vehicle like it was there own.
Recommended
Corey S. from Kelly Hyundai responded on 03/24/2021 05:14 AM

Cindy,

Thank you for taking the time to complete our survey and they 5 star review! We appreciate your feedback and the kind words. If there is anything we can do to help in he future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
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