CT

CHRISTINE TONELLI

McGrath City Hyundai

Overall Rating

4.5

(579 reviews)

40

Reviews of CHRISTINE TONELLI

Verified Customer

Park Ridge, IL

2018 Hyundai Elantra

03/12/2020

Service Type: Repair

Verified Customer

Category: Service

Service Advisor review

Christine Tonel was the best! Very personable and and very customer service focused!

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 03/12/2020 07:23 PM

Hello

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with

CHRISTINE TONELLI

SQ

Sean Q.

Joliet, IL

2018 Hyundai Elantra

03/05/2020

Service Type: Repair

Verified Customer

Category: Service

Great service

Christine is the best

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 03/06/2020 02:08 AM

Hello Sean,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with

CHRISTINE TONELLI

MJ

Melvin J.

Chicago, IL

2019 Hyundai Santa Fe

03/05/2020

Service Type: Repair

Verified Customer

Category: Service

Cabin Air Filter

I had issues with my cabin air filter on more than one occasion . Christine got this issue resolved.
THANK YOU CHRISTINE

Gloria J.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 03/05/2020 08:58 AM

Hello Melvin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with

CHRISTINE TONELLI

PC

Pacifico C.

Chicago, IL

2018 Hyundai Elantra Gt

03/01/2020

Service Type: Maintenance

Verified Customer

Category: Service

Oil change

They do an excellent job at maintaining my vehicle.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 03/01/2020 06:44 AM

Hello Pacifico,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2016 Hyundai Sonata

02/27/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

I like coming here! Always great and friendly customer service. The employee here make sure they take care of their customer. Have a sense of urgency! They will always get a FIVE STAR from me!!.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 02/27/2020 07:02 PM

Hello Isiah,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with

CHRISTINE TONELLI

TY

Troy Y.

Oak Park, IL

2017 Hyundai Santa Fe Sport

02/24/2020

Service Type: Maintenance

Verified Customer

Category: Service

Good service

Good service kept me updated on car while waiting.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 02/24/2020 07:37 AM

Hello Troy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2017 Hyundai Elantra

02/18/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Great service

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 02/18/2020 11:41 PM

Hello

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with

CHRISTINE TONELLI

LD

Luis D.

Chicago, IL

2015 Hyundai Sonata Hybrid

02/18/2020

Service Type: Maintenance

Verified Customer

Category: Service

Go to place

Been going here for a couple years. I've had my ups and downs here but overall they get it done. Service department always takes good care of me & my wife. Both of us have Hyundai's so McGrath is our go to for service. Oil changes went up but what isn't in Chicago.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 02/18/2020 11:40 PM

Hello Luis,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with

CHRISTINE TONELLI

DM

Darryl M.

Chicago, IL

2018 Hyundai Sonata

02/18/2020

Service Type: Maintenance

Verified Customer

Category: Service

Professional Care

I was taken Very good care of by the service person, genuine time and great care was given me.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 02/18/2020 04:07 PM

Hello Darryl,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with

CHRISTINE TONELLI

WH

William H.

Forest Park, IL

2019 Hyundai Santa Fe

02/18/2020

Service Type: Maintenance

Verified Customer

Category: Service

Quick Tire Repair

Ran over something on the interstate and they quickly repaired my gouged tire so my family could leave on our road trip.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 02/18/2020 12:49 PM

Hello William,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with

CHRISTINE TONELLI

CC

Caffie C.

Addison, IL

2007 Hyundai Entourage

02/14/2020

Service Type: Maintenance

Verified Customer

Category: Service

Coffee

Need to have more coupons and your oil chance are
Prices to high

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 02/14/2020 03:27 PM

Hello Caffie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with

CHRISTINE TONELLI

SG

Shineka G.

Maywood, IL

2017 Hyundai Azera

02/06/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great staff

I always work with Christine in service. She is GREAT, super helpful

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 02/07/2020 03:45 AM

Hello Shineka,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with

CHRISTINE TONELLI

JB

Jacob B.

Chicago, IL

2018 Hyundai Tucson

02/06/2020

Service Type: Maintenance

Verified Customer

Category: Service

Helpful and Courteous

Christine did a great job of coordinating the repair with both myself and my insurance company throughout the entire process!

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 02/06/2020 11:46 AM

Hello Jacob,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with

CHRISTINE TONELLI

SW

Sonya W.

Chicago, IL

2015 Hyundai Elantra

02/05/2020

Service Type: Repair

Verified Customer

Category: Service

Great Service with Christine T.

I wanted to say Thank you for looking after my car and resolving my issues. I dropped my car off with Christine Tonelli. Christine made sure she kept me in the loop about the issues with my car, and I also got my car back sooner than expected. Thank you Christine!

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 02/05/2020 07:10 AM

Hello Sonya

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with

CHRISTINE TONELLI

MM

Madeline M.

Elmwood Park, IL

2012 Hyundai Tucson

01/28/2020

Service Type: Repair

Verified Customer

Category: Service

Best Service Ever

From the time I entered until the time my recall was complete, the staff could not have been nicer. Stayed true to the time the was estimated for the repair even with the extras that I approved... See Christina a wonderful service written for honest information....

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 01/28/2020 07:49 AM

Hello Madeline,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

Employees worked with

CHRISTINE TONELLI

MA

Mary A.

Chicago, IL

2013 Hyundai Tucson

01/21/2020

Service Type: Maintenance

Verified Customer

Category: Service

Costs

I realize that costs go up but dealerships are far too expensive for anything other than an oil change. Replacing a bulb in your facility is ridiculous. I buy the bulbs myself and my husband changes them. I know you have overhead but it’s simply too costly. Service is wonderful and I love all the people there. Too bad the car washes are leaving.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 01/21/2020 08:30 AM

Hello Mary,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2017 Hyundai Santa Fe Sport

01/17/2020

Service Type: Repair

Verified Customer

Category: Service

Oil Consumption

2017 Santa Fe was burning too much oil so McGrath performed oil consumption tests, then determined that a repair was necessary. Provided me a loaner car, returned my car to me quicker than anticipated. Friendly, courteous throughout the process. So far so good after the repair.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 01/17/2020 07:49 PM

Hello Mario,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

YT

Yvette T.

Chicago, IL

2013 Hyundai Santa Fe Sport

01/13/2020

Service Type: Maintenance

Verified Customer

Category: Service

Very professional

They do excellent work and the employees is very caring

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 01/13/2020 07:32 PM

Hello Yvette,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

KV

Kristin V.

Chicago, IL

2015 Hyundai Santa Fe Sport

01/07/2020

Service Type: Maintenance

Verified Customer

Category: Service

Speedy, friendly service

Friendly and professional staff.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 01/07/2020 12:54 PM

Hello Kristin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

HM

Hannah M.

Chicago, IL

2019 Hyundai Tucson

12/21/2019

Service Type: Repair

Verified Customer

Category: Service

Quick & kind

Came in for an oil change and a recall/update. Everyone was super kind and the service time flew by thanks to the great waiting room and nearby stores / restaurants

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 12/21/2019 02:20 PM

Hello Hannah,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

773-804-5052 Ext. 8908

Employees worked with

CHRISTINE TONELLI

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