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SureCritic / Hyundai Dealer / McGrath City Hyundai / CHRISTINE TONELLI
CT

CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

Verified Customer
Chicago, IL
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/20/2021
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Time-consuming
Plan to spend your whole day dealing with them even if your appointment is the first one of the day.
CONSTANCIA M. from McGrath City Hyundai responded on 09/22/2021 09:42 AM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

 

Employees worked with
CT
CHRISTINE TONELLI
KS
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Krystyna S.
Elk Grove Village, IL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always friendly, always helpful.
They take care of my cars for many years.
CONSTANCIA M. from McGrath City Hyundai responded on 09/15/2021 07:51 AM

Krystyna, 

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
TT
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Timothy T.
Chicago, IL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service dept.
They are always accommodating and pleasant and professional. Check in was easy. Was treated well.
CONSTANCIA M. from McGrath City Hyundai responded on 09/15/2021 07:50 AM

Timothy, 

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Elmwood Park, IL
2019 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Christine is the best
Christine is always there and always the best at getting my car in and ready for service.
CONSTANCIA M. from McGrath City Hyundai responded on 09/03/2021 11:58 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Waste of time
This place is a colossal waste of time. I had a 9:30 AM appointment on a Saturday to get an oil change and replace a passenger side mirror of which I had made the appointment and had the part ordered in advance. I got there waited three hours for the services to be done which was ridiculous when I had an appt. I went to pay and found out that they didn’t replace the mirror because they didn’t have the part someone was supposed to follow up with me the next week and no one did. This place is a disaster I would never go back here and I would never buy another Hyundai.
Not Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/31/2021 12:39 PM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
CM
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Carmella M.
Chicago, IL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everything were ok and waiting could’ve been better
Customer services were friendly
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/24/2021 12:40 PM

Carmella, 

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
LB
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Lucyna B.
Harwood Heights, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service is excellent
Employees provide the best customer service.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/20/2021 06:44 AM

Lucyna,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
JR
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Joanne R.
Elmwood Park, IL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My McGrath Hyuandai Dealership
Ive taken my cars to this dealership for years. They always do a great job, especially Christine Tonelli who takes great care of me.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/19/2021 03:01 PM

Joanne,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
SP
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Stephanie P.
Elmhurst, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Connie was amazing at this location
Connie went above and beyond to make things right. I had some issues and she made things. I’ll definitely be coming back because of her. She always makes me feel welcomed. Connie and randy have always been amazing. I drive 30 minutes plus and pass plenty of Hyundai dealerships to come to this location. I greatly appreciate her. Also I miss randy also.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/14/2021 01:34 PM

Stephanie,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs improvement
They keep breaking things on my vehicle everyone I bring it in to get fixed.
Not Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/07/2021 06:50 AM

Conrad,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Cicero, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
.
...
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 06/30/2021 05:16 PM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
AC
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Alejandro C.
Chicago, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Very happy with Service my first car ?
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 06/19/2021 08:39 AM

Alejandro,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Elmhurst, IL
2009 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
3 hrs and no updates for oil+ tire rotation
Made appt via app - very easy; from there all was downhill; late, no communication from staff to me. Was told 1hr 30 min (which is bad in itslef given i had an appt for easy service) and got out after 3 hours… i had to call twice for updates/ to get out of there. Pretty close to worst ever
Not Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 06/19/2021 09:06 AM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customerVerified Customer
Category: Service
No Worries about customer service Christine to the rescue.
After all the problems that I had with my vehicle Christine was able to keep me calm during this pandemic and get me back on the road safely..it took time and patience, Christine made sure she kept me updated. She worked hard to ensure I had a good experience..Thanks again for your services. MS. HILL
Recommended
Employees worked with
CT
CHRISTINE TONELLI
KC
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Keisha C.
Cicero, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Excellent service
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 05/22/2021 10:30 AM

Keisha,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
GL
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Gloria L.
Forest Park, IL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People
All good
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 05/17/2021 06:18 AM

Gloria,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
LS
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Larietha S.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Communication
Fast friendly and reliable associates
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 05/06/2021 08:22 AM

Larietha,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

CONSTANCIA M. from McGrath City Hyundai responded on 05/06/2021 08:29 AM

Larietha,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
SS
gravatar
Sonya S.
Bellwood, IL
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
If you just want to kill time
Wasted way too much time there for an oil change and i had an appt...
Not Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 04/14/2021 10:29 AM

Sonya,

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Scheduling
Very easy to schedule. In time and friendly.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 04/10/2021 09:48 AM

Anonymous,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
JG
gravatar
Jesse G.
Chicago, IL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Service advisor Christine T. is the absolute best. Great friendly customer service and goes above and beyond to make sure your car is taken care of.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 04/09/2021 03:32 PM

Jesse,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
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