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CT

CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

Verified Customer
Park Ridge, IL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Advisor review
Christine Tonel was the best! Very personable and and very customer service focused!
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 03/12/2020 07:23 PM

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist 

Employees worked with
CT
CHRISTINE TONELLI
SQ
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Sean Q.
Joliet, IL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Christine is the best
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 03/06/2020 02:08 AM

Hello Sean,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist 

Employees worked with
CT
CHRISTINE TONELLI
MJ
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Melvin J.
Chicago, IL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Cabin Air Filter
I had issues with my cabin air filter on more than one occasion . Christine got this issue resolved.
THANK YOU CHRISTINE

Gloria J.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 03/05/2020 08:58 AM

Hello Melvin, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist 

Employees worked with
CT
CHRISTINE TONELLI
PC
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Pacifico C.
Chicago, IL
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
They do an excellent job at maintaining my vehicle.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 03/01/2020 06:44 AM

Hello Pacifico, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service
I like coming here! Always great and friendly customer service. The employee here make sure they take care of their customer. Have a sense of urgency! They will always get a FIVE STAR from me!!.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 02/27/2020 07:02 PM

Hello Isiah, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employees worked with
CT
CHRISTINE TONELLI
TY
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Troy Y.
Oak Park, IL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Good service kept me updated on car while waiting.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 02/24/2020 07:37 AM

Hello Troy, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great service
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 02/18/2020 11:41 PM

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
LD
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Luis D.
Chicago, IL
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Go to place
Been going here for a couple years. I've had my ups and downs here but overall they get it done. Service department always takes good care of me & my wife. Both of us have Hyundai's so McGrath is our go to for service. Oil changes went up but what isn't in Chicago.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 02/18/2020 11:40 PM

Hello Luis, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
DM
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Darryl M.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional Care
I was taken Very good care of by the service person, genuine time and great care was given me.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 02/18/2020 04:07 PM

Hello Darryl, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
WH
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William H.
Forest Park, IL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick Tire Repair
Ran over something on the interstate and they quickly repaired my gouged tire so my family could leave on our road trip.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 02/18/2020 12:49 PM

Hello William, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
CC
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Caffie C.
Addison, IL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Coffee
Need to have more coupons and your oil chance are
Prices to high
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 02/14/2020 03:27 PM

Hello Caffie, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
SG
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Shineka G.
Maywood, IL
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great staff
I always work with Christine in service. She is GREAT, super helpful
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 02/07/2020 03:45 AM

Hello Shineka, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
JB
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Jacob B.
Chicago, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Helpful and Courteous
Christine did a great job of coordinating the repair with both myself and my insurance company throughout the entire process!
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 02/06/2020 11:46 AM

Hello Jacob, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
SW
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Sonya W.
Chicago, IL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service with Christine T.
I wanted to say Thank you for looking after my car and resolving my issues. I dropped my car off with Christine Tonelli. Christine made sure she kept me in the loop about the issues with my car, and I also got my car back sooner than expected. Thank you Christine!
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 02/05/2020 07:10 AM

Hello Sonya


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employees worked with
CT
CHRISTINE TONELLI
MM
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Madeline M.
Elmwood Park, IL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Best Service Ever
From the time I entered until the time my recall was complete, the staff could not have been nicer. Stayed true to the time the was estimated for the repair even with the extras that I approved... See Christina a wonderful service written for honest information....
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 01/28/2020 07:49 AM

Hello Madeline, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

Employees worked with
CT
CHRISTINE TONELLI
MA
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Mary A.
Chicago, IL
2013 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Costs
I realize that costs go up but dealerships are far too expensive for anything other than an oil change. Replacing a bulb in your facility is ridiculous. I buy the bulbs myself and my husband changes them. I know you have overhead but it’s simply too costly. Service is wonderful and I love all the people there. Too bad the car washes are leaving.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 01/21/2020 08:30 AM

Hello Mary, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com


773-804-5052 Ext. 8908

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil Consumption
2017 Santa Fe was burning too much oil so McGrath performed oil consumption tests, then determined that a repair was necessary. Provided me a loaner car, returned my car to me quicker than anticipated. Friendly, courteous throughout the process. So far so good after the repair.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 01/17/2020 07:49 PM

Hello Mario, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com


773-804-5052 Ext. 8908


 
 

Employees worked with
CT
CHRISTINE TONELLI
YT
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Yvette T.
Chicago, IL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very professional
They do excellent work and the employees is very caring
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 01/13/2020 07:32 PM

Hello Yvette, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com


773-804-5052 Ext. 8908

Employees worked with
CT
CHRISTINE TONELLI
KV
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Kristin V.
Chicago, IL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Speedy, friendly service
Friendly and professional staff.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 01/07/2020 12:54 PM

Hello Kristin, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com


773-804-5052 Ext. 8908

Employees worked with
CT
CHRISTINE TONELLI
HM
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Hannah M.
Chicago, IL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick & kind
Came in for an oil change and a recall/update. Everyone was super kind and the service time flew by thanks to the great waiting room and nearby stores / restaurants
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 12/21/2019 02:20 PM

Hello Hannah, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com


773-804-5052 Ext. 8908

Employees worked with
CT
CHRISTINE TONELLI
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