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SureCritic / Hyundai Dealer / McGrath City Hyundai / CHRISTINE TONELLI
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CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

Verified Customer
Chicago, IL
2017 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Waste of time
This place is a colossal waste of time. I had a 9:30 AM appointment on a Saturday to get an oil change and replace a passenger side mirror of which I had made the appointment and had the part ordered in advance. I got there waited three hours for the services to be done which was ridiculous when I had an appt. I went to pay and found out that they didn’t replace the mirror because they didn’t have the part someone was supposed to follow up with me the next week and no one did. This place is a disaster I would never go back here and I would never buy another Hyundai.
Not Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/31/2021 12:39 PM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Needs improvement
They keep breaking things on my vehicle everyone I bring it in to get fixed.
Not Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/07/2021 06:50 AM

Conrad,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Elmhurst, IL
2009 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
3 hrs and no updates for oil+ tire rotation
Made appt via app - very easy; from there all was downhill; late, no communication from staff to me. Was told 1hr 30 min (which is bad in itslef given i had an appt for easy service) and got out after 3 hours… i had to call twice for updates/ to get out of there. Pretty close to worst ever
Not Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 06/19/2021 09:06 AM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
SS
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Sonya S.
Bellwood, IL
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
If you just want to kill time
Wasted way too much time there for an oil change and i had an appt...
Not Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 04/14/2021 10:29 AM

Sonya,

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
CC
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Caffie C.
Addison, IL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is great
The worker is nice and friendly
Not Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 03/31/2021 10:32 AM

Caffie,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
MD
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Marlon D.
Chicago, IL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service/Repair
Buyer Beware!!! Had my vehicle in for a week and they could solve initial problem brought in for. Spend time a lot of money to fix other issues that were not brought up in recent visits. Multi point inspections were supposedly done on previous visits. Don't think so. Vehicle returned unwashed and tag for oil change not updated. Questioning if it was even done, sure paid for oil service. Vehicle returned with new problem noise under hood upon retrieval. Confirmed noise with staff on duty. After discovering new problem staff offered to keep it. No way... so super frustrated, exhausted and wanted out of there fast. Had to get rental car while vehicle was in service not going to spend more money. Not sure how long and how new problem would be. Again, intial problem wasn't fixed. Reiterated to service advisor problem was occurring. Need vastly improved service loaner program for vehicles in for longer service. My recent visits have been deplorable dont want to go back. Recommended take your vehicle some place else. Service department needs vast improvement.
Not Recommended
CHRIS C. from McGrath City Hyundai responded on 11/20/2020 01:38 PM

Marlon,

Thank you very much for taking the time to discuss your vehicle and I look forward to seeing you on Tuesday.

Best regards,

Christine

Employees worked with
CT
CHRISTINE TONELLI
JV
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Josue V.
Chicago, IL
2017 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No good
Se tardan horas, oara un simple cambio de aceite
Not Recommended
CHRIS C. from McGrath City Hyundai responded on 11/16/2020 08:13 AM

Josue,

My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

 

Employees worked with
CT
CHRISTINE TONELLI
NN
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Nikki N.
Burbank, IL
2020 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Not great
Nope
Not Recommended
CHRIS C. from McGrath City Hyundai responded on 10/17/2020 11:28 AM

Nikki,

My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Maywood, IL
2015 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service visit
Incomplete repairs
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 08/19/2020 01:38 PM

Hello

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-692-1339. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
OO
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Oswaldo O.
Chicago, IL
2019 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Throttle pipe came out on 2019 Hyundai Sonata
No explanation given on why that happened. Relatively new vehicle with only 7k miles on it
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 07/10/2020 03:50 PM

Hello Oswaldo, 

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-692-1339. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
DW
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Deangela W.
Chicago, IL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
verified customer Verified Customer
Category: Service
Very happy with service
I will highly recommend this dealership because they make sure let the customer is satisfied. Even if you had a misunderstanding.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2020
Service Type: Repair
Category: Service
Service is poor
Every since my first visit.... I never liked the performance of my truck when I received it back..
I had an experience with them ruining my rugs on my floor.
I just do not like the service that they provide for me there.
After my recent visit I spoke with the manager Chris. He was very understanding and helpful.
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 04/07/2020 09:41 AM

Hello Deangela, 

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
DT
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Darlene T.
Elmwood Park, IL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
verified customer Verified Customer
Category: Service
Great people working there
McGraff takes care of my recent problems
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/13/2020
Service Type: Maintenance
Category: Service
SERVICING
all costs not explained, seat belt alarm not working properly , glove compartment dirty,,
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 03/14/2020 06:19 AM

Hello Esteban, 

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with
CT
CHRISTINE TONELLI
BG
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Brian G.
Chicago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Leaking oil
I came in to mcrgath for an oil change and it was done with in an hour which is alot faster than usual. But then the next day I see all over my new drive way that I have Fresh wet oil spots. So I bring it back to make sure it was done correctly. then I'm told that a washer on the oil plug had cracked and that it was something that happend pretty often... I could go on about how I was then lied to about this from ED. But nothing will happen so there's no point. Moral of the story just do yourself a huge favor and go to an actual reputable establishment that can do thier job and tighten things correctly and not lie to you about it. But Christine was amazing though out this experience she understood that it was my day off and she got my issue resolved very fast thank god for her! She always does such an amazing job with customer service! That's the only reason I'm giving 5 stars cause of Christine's excellent customer service. God bless her
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 12/19/2019 11:40 AM

Hello Brian, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com


773-804-5052 Ext. 8908

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Elmwood Park, IL
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Will never come back to this location.
Staff was rude. The time it took to complete an oil change with having an apt made took 3 hours. Explanation of inspection was inaccurate. Went for an oil change in April and come the beginning of December, all the sudden things needs to be replaced urgently- mind you none of this was mentioned previously nor did anyone say in my April visit that certain things need attention. Also, when I was finally checked in my mileage was at 23K, was told that at 15K I should have had my fluids rotated, which would’ve cost close to $200. This facility is money hungry and the staff has an attitude. I’ve been coming to this place since 2016 and with each visit I’m growing increasingly frustrated.
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 12/18/2019 10:58 AM

Hello 

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with
CT
CHRISTINE TONELLI
LR
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Luis R.
Blue Island, IL
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Honest review
When you walk into a service department or any business you expect to be greeted. This doesn’t happen here. I get the employees are busy but it takes 3 seconds to acknowledge your customer. Also when you’re called and told your vehicle is ready it should just be a matter of stopping in paying and the car be pulled up. My car wasn’t ready upon pick up. Lastly, the oil change reminder on the dash wasn’t reset. The sticker for the next oil change wasn’t replaced either.
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 12/06/2019 03:24 PM

Hello Luis,  

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with
CT
CHRISTINE TONELLI
HG
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Horacio G.
Chicago, IL
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2 hours for Oil Change??????????
This is incredible. Made an appointment for oil change for 07:50 a.m.. They return my car at 10:00 a.m. 2 hours and they have Oil Change Express.
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 11/22/2019 11:33 AM

Hello Horacio, 

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with
CT
CHRISTINE TONELLI
TW
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Toni W.
Broadview, IL
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor
They are liers! Motor was blown they said it wasn't
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 11/06/2019 07:51 AM

Hello Toni,

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with
CT
CHRISTINE TONELLI
MH
gravatar
Milton H.
Bellwood, IL
2013 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
GREAT Service Reps. Fddie V. and Ms. Chris Tennilly (excuse name spelling) ?????????????? Especially Mr. Eddie V.....
??????????????????????????????????????????????
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/18/2019 05:28 PM

Hello Milton,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2013 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
verified customer Verified Customer
Category: Service
Christine's review
While I still would not recommend this dealership to anyone nor will I be going there myself, I feel compelled to give credit to one employee that stood out. Her name is Christine and out of all the people who were supposed to take care of us, she was the one that actually did try to help and do her job well. This particular service advisor is perhaps the hardest working one on that whole floor. Constantly answering questions and juggling different responsabilities at the same time. She was the only one that took initiative to communicate with me regarding my vehicle in spite of the fact how busy she was. I can't say the same about the rest of the staff. They collectively lack customer service skills, are uninformed and oftentimes downright rude.
Christine, keep up the good work! Your willingness to help and satisfy the customer is very much appreciated.
Not Recommended
Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2014 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Lies
Never will come back
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/25/2019 01:41 PM

Hello William,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
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