CARLOS VELASCO

I can not appologize enough about what happened. I feel horrible espicially it being a brand new vehicle. This is not the normal here and I do hope you continue to come to our Service Department.

Ed,

I do appologize about the items not being covered and I will pass this on to my General Manager. We in service have no control over what is covered and what is not. I do know my Advisor did try to help by adjusting the cost for you.
I also apologize regarding not having the parts for the recall. we will call you as soon as the part is in and make sure it is done quickly.

I do apologize about the experience and mis communication that has happened to you. this is not the way we do business. I am going to reach out to my General Manager when he gets back from vaction to contact you.
A few thing's I can clear up ;
1. Your maintenance plan does cover tire rotations, they cover them every other oil change. So , your first visit here was just the oil change the second time you were here included the oil change and tire rotation.
2. We were asked to do our part with the drought and stop washing cars, as many of the dealerships in town have stopped also. Unfortunatly we do not have a recycled water car wash like the car wash places have. It had nothing to do with cost as it was done for the Enviorment We hope to start washing cars again soon .
3. As far as the Data Dots, we call every customer after they purchase a vehicle to follow up and schedule apppintments for added on items, I can only apologize at this point if you were not called. I am glad that it did get done as our intention is to have our customers feel welcome and trust us.
I hope this clears some things up and hope that we can restore a better relationship with you as we appriciate your business.
Please do not hesitate to contact me with any other questions or concerns.

Mr. Beckford,

I would love the opportunity to speak with you. I have looked at the history of your vehicle and it looks like you have been out of the basic warranty for awhile now and that your last visit was done under your power train warranty at no charge to you.
If you could let me know when is a good time to speak , I would love to clear this up.

Devra,
I am so glad we were able to speak on the phone yesterday and clear this up. I am sorry that you thought we could access another dealers records to see that you used synthic oil , but we will see you soon to put synthic oil in it for you at no charge.
Sandra Wingate

Jerry,

I understand your frustrations with your vehicle, but unfortunately this forum is directed against Temecula Hyundai's Servcie Department.
If you could please contact me to see if we can assist your further.
Sandra Wingate

I am so very sorry for the inconvenience on your last service I will be looking into what happed and get back to you shortly. 

I am so sorry to hear about the disappointment with the hood adjustment.  I will be in touch Monday to see what we can do to resolve the issue with the hood adjustment.  

I am so very sorry for the high pressure sales person that spoke to you when you came in. Please except my apologies. I will be in contact with you to see what we can do to resolve the concern you had. 

Thank you again for the great conversation. I appreciate you as a customer. 

I am so sorry for the cost of repairing the window. It was unfortunate to have the window motor and regulator fail at the same time. I completely understand the frustration with cost of a window for a vehicle with such low miles. I will try and get a hold of you this afternoon to see what we can do to help the situation. 

Mr. Mccluney, 


I  see the score given way a 2 of 5 stars but don't see what may have happened on your visit that gave us such a low score. Please feel free to contact me at the phone number below and maybe I can see how we can improve and be able to earn a 5 out of 5 stars on your next visit. I will be in touch on Monday to maybe get some clarity.  Thank you for your business and hope to chat soon. 

I deeply apologize for the time it took for the service to be completed. I do see we performed a recall along with the service and it did add some time to the oil change.  It is no excuse at all for the time taken and you should have been notified that it was going to take longer to complete the service on your vehicle. I hope to see you again for any future service and I'm sure we can make your next experience a lot  better then this current one was. Please feel free to contact me if I can assist with anything now or in the future. 

I wanted to take the time and apologize for the issues on your last service. As I looked over your paperwork I did see the charge for the car was but also saw that we put a $10.00 discount. We do the charge and discount so we can keep track of our washes. As far as the tire pressure I can completely understand and there are no excuses on not setting pressures. I thank you for the feedback as its the only way for us to fix the issues that are made. If you have any questions or need any assistance on your vehicle or questions on paperwork please feel free to contact me. 


                                                                 Carlos Velasco
                                                                Service Manager 
                                                                (951) 699-6807

Mr. Tarpley,

        I understand your frustration with the cost of the services provided on your vehicle at the last service visit. We strive to be competitive with other dealers around the area and pride ourselves in the service we provide. I wanted to reach out to you and see if there is anything I can do to assist with keeping you as a happy customer. I have looked into your history and noticed you a very loyal to our company and we want to continue our relationship with you. Please contact me if there is anything I can do for you.

Carlos Velasco
Service Manager
(951) 699-6807 

Thank you for speaking to me today and accepting our apology.

We value your business and assure you this won't happen again.

Enjoy your day,

Please contact me so we can discuss what happened.

Thank you,

Please accept our apology.

I spoke to your service advisor and he feels terrible about what happened.

Please contact me so we can make this right for you.

Thank you,

Valued customer,

Please accept my apology for your last service visit. We strive to run an efficient customer friendly service departmnet but I know after reading your comments we fell way short of your expectations. 
Please contact me @ 951 699-6807 so we can discuss your service experience and what I can do to make this right.

Thank you for your feedback.

Hello,

Please contact me at your earliest convenience to see if there's anything I can do to help you out.

Thanks,