CARLOS VELASCO

Thank-you for the feedback and we do apologize.

Ken,

Thank-you for taking the time to speak with me today. I will look forward to meeting you when you come in next time

I am sorry that you were not aware that there was no spare tire, alot of the vehicles these days are coming with the Tire Mobility kit , not just Hyundai's.
I know this was your first visit to our service department in 31,000 miles and I see that we got you in and out very quickley, I do hope that this is a reflection on your frustration reagrding the tire and not our Service Department.

I am so sorry , this is not the type of Service we try to provide. You have every reason to be upset and please accept my apologizes !
I do hope you give us another chance !

I can not appologize enough about what happened. I feel horrible espicially it being a brand new vehicle. This is not the normal here and I do hope you continue to come to our Service Department.

I do apologize about your recent visit. This is not typical of the service here.
I could refer you to a body shop as we do not have one here so we do not give estimates and or repair scratches here. Please feel free to give me a call and I can give youa couple referals.

Ed,

I do appologize about the items not being covered and I will pass this on to my General Manager. We in service have no control over what is covered and what is not. I do know my Advisor did try to help by adjusting the cost for you.
I also apologize regarding not having the parts for the recall. we will call you as soon as the part is in and make sure it is done quickly.

Mr. Hernandez,

I do apologize that you are needing to bring the vehicle back in. I see that you have an appointment scheduled on the 12th and I will make sure that I am involved with the inspection.
I look forward to meeting you on the 12th and resolving the issue.

Kimberly,

I have left you a message so we could go over the issues you are having.
Please feel free to contact me when you can.

I do apologize about the experience and mis communication that has happened to you. this is not the way we do business. I am going to reach out to my General Manager when he gets back from vaction to contact you.
A few thing's I can clear up ;
1. Your maintenance plan does cover tire rotations, they cover them every other oil change. So , your first visit here was just the oil change the second time you were here included the oil change and tire rotation.
2. We were asked to do our part with the drought and stop washing cars, as many of the dealerships in town have stopped also. Unfortunatly we do not have a recycled water car wash like the car wash places have. It had nothing to do with cost as it was done for the Enviorment We hope to start washing cars again soon .
3. As far as the Data Dots, we call every customer after they purchase a vehicle to follow up and schedule apppintments for added on items, I can only apologize at this point if you were not called. I am glad that it did get done as our intention is to have our customers feel welcome and trust us.
I hope this clears some things up and hope that we can restore a better relationship with you as we appriciate your business.
Please do not hesitate to contact me with any other questions or concerns.

I am sorry that this happened, this is not the type of service we give. I know it is easy to get caught up when we are busy, but again this is not how we want our customers to feel.
If there is still a starting issue , please feel free to contact me and I will get it resolved right away.
We do appriciate your business.

Mr. Beckford,

I would love the opportunity to speak with you. I have looked at the history of your vehicle and it looks like you have been out of the basic warranty for awhile now and that your last visit was done under your power train warranty at no charge to you.
If you could let me know when is a good time to speak , I would love to clear this up.

Aurea,

I have left a message for you and would love the opportunity to speak with you.
I have gone over your recent service visit and spoken to your advisor. Everything that was recommened to you was what the vehicle needed and your were given a $20.00 discount for that service.
I do take this feedback seriously and would like to speak with you to clear this up.
Sincerly,
Sandra Wingate

Thank-you for taking the time to speak with me today. please do not heistate to contact me if you change your mind on pairing the phone, I know you and your wife do not want to use the phone option at this time, but if you decide differanty let us know.

Mr. Pergola,

It was great to speak with you on the phone today and glad we were able to clear things up for you. See you on your next visit.

Sandra Wingate

Devra,
I am so glad we were able to speak on the phone yesterday and clear this up. I am sorry that you thought we could access another dealers records to see that you used synthic oil , but we will see you soon to put synthic oil in it for you at no charge.
Sandra Wingate

Jerry,

I understand your frustrations with your vehicle, but unfortunately this forum is directed against Temecula Hyundai's Servcie Department.
If you could please contact me to see if we can assist your further.
Sandra Wingate

Thank you for taking time out of your day to fill out our survey!  Thank you for the 5 star survey.  see you next visit!

We appreciate you taking the time to fill out the survey and thank you for being a customer of Temecula Hyundai. I know that the survey takes a long time to fill out but we are very thankful that you took the time to give us a 5 star review.