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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

AR
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Anthony R.
Lake Elsinore, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Continued exceptional customer service received
Continued exceptional customer service received
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/14/2021 04:36 PM

Thank you for the great  5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
FG
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Frank G.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A/C Service on My Sonata
The service is always good and the staff is friendly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/14/2021 04:34 PM

Thank you for the review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JG
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Janelle G.
Wildomar, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and efficient
Amazing customer service! We bought our palisade from the Carlsbad Hyundai and have always taken it there for service and I was always less than impressed. This was my first time coming to the Temecula location and everyone was beyond helpful and kind. It was incredibly busy but they remained organized and friendly and had my car finished faster than even expected. I’ll be returning to this location from now on.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/01/2021 11:51 AM

Thank you for the great review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MR
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Marco R.
Fallbrook, CA
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Just missing the final touch to a great service experience.
This dealer is great but does lack in the delivery of the car when service is complete. My auto wasn’t cleaned after the service. Oily hand prints on the door handles and overall dirty from sitting in the shop. Improvement is needed in this area.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/19/2021 03:40 PM

I am so very sorry to hear that the vehicle was not cleaned upon returning it to you. Please feel free to come back at your convenience and we will get the vehicle cleaned up for you at no cost to you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2019 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service personnel are great.
The Service Team are always working hard to get me in and out as quickly as possible, which I love, because I don't have a lot of time to spend there.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/18/2021 12:37 PM

Thank you for the great 5 star review. Hope you have a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AR
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Anthony R.
Lake Elsinore, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Continued excellent customer service and straightforwardness of vehicle repairs for my 2017 Tucson.
Since that day in February 2017 that my wife and I first walked into the dealership searching for a new SUV for her, we immediately were impressed by the salesperson (Dave Wiltman) who calmly assisted us by demonstrating numerous "unique SUV models" and providing detailed amenities information. We selected a new fully loaded 2017 Tucson Limited with the Sport Package in the Sedona Sunset color with Beige Leather interior that we have to this day. Our garage kept Tucson still looks new and exhibits 65,352 well-maintained miles. We recently received a Temecula Hyundai offer to purchase our vehicle to add to their used car section that was considered, but we decided to hold on to her a little longer.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/11/2021 12:22 PM

Thank you for the great 5 star review. Hope you have a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TM
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Tim M.
Winchester, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Highly recommended
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 05/06/2021 12:05 PM

THANK YOU FOR THE GREAT REVIEW! SEE YOU NEXT SERVICE!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Oceanside, CA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
Exceptional and fast quality service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/05/2021 08:11 AM

Thank you for the fantastic 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
KT
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Kevin T.
San Jacinto, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
TEMECULA HYUNDAI IS AN EXCEPTIONAL AUTO DEALERSHIP !!!!
James Cruegar- internet sales mgr., Carlos Velasco-service mgr., Chris Ramirez- finance rep.,and BRAD CANNON- GEN. MGR. ....are truly outstanding representatives of what auto dealership employees shoud be...personable, competent, trustworthy, respectable, and fun to interract with !!!!!...im driving my 4th Hyundai Sonata since 2013....the first 2013 was leased at Gosch Hyundai in Hemet, Ca. near where i live in San Jacinto, Ca....in fact, i worked there in sales at the time.the next three...2016, 2019, and my new 2021 Sonatas were all leased from Temecula Hyundai since i retired from the car business in 2014 after 24 years in auto sales. I KNOW WHAT A GREAT AUTO DEALERSHIP IS because of my experience in the business. Based on my experience, the only dealership that comes close to Temecula Hyundai is Selman Chevrolet in Orange, Ca....where i worked for seven years, before moving to Las Vegas, Nv. to sell, and eventually moved to service, for Fletcher Jones Superstore on Decater Ave, selling Chevrolet, Mitsubishi, and Hyundai. I love my 2021 glowing yellow Sonata SEL PLUS !!!!!, and every other Sonata ive leased in the past !!!!! HYUNDAI IS GREAT VALUE FOR ONES' MONEY !!!!!!!!!
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 04/30/2021 12:06 PM

THANK YOU FOR THE GREAT DETAILED REVIEW OF OUR FAMILY HERE AT TEMECULA HYUNDAI! SEE YOU NEXT SERVICE! ENJOY YOUR NEW RIDE!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
SV
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Shannon V.
Temecula, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
This is my home dealership, it is easy to make a appointment ,if you are waiting for your vehicle they have internet ,TV, and snacks for the little ones ..or they can get you a ride home ...They do there best to get you in and out ..
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/23/2021 11:12 AM

Thank you for the fantastic 5 star review. We appreciate you coming in to see us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TA
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Troy A.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
product, price & SERVICE
I purchase my first Hyundai in 2011 ...primarily because of their (at that time) updated stylings (although I knew about their 10 year warranty, etc). 10 years later, and a few thousand miles over warranty, my car (for reasons unrelated to my care and service of the car) needed a new motor. Hyundai (and the Temecula shop) came through, replacing the motor (and providing a rental car) at no expense.

REFRESHING!

Thank you,
Troy
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/22/2021 11:27 AM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
EC
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Elizabeth C.
Temecula, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good
Pick up and delivery was great all services done. Such an easy way to have a good service done
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/19/2021 04:53 PM

Thank you for the feed back on your last service. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RB
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Robert B.
Temecula, CA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast
The service department was great. My EXTREME DISAPPOINTMENT is that I bought my brand new 2021 Tucson 3 months before it was recalled for a faulty ABS. Hyundai recalled 2016 to 2021 Tucsons for this and I have it hard to believe they did not know about this recall when I bought the Tucson.
Not Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 04/15/2021 09:16 AM

Thank you so much for your review.

What ever we can do to make your service experience a pleasure is our goal. 

Have a wonderful day.

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
AT
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April T.
Anza, CA
2011 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customerVerified Customer
Category: Service
The follow up w the original problem
I guess the pressure switch 181 recall didn’t have anything to do with losing oil in my engine!
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
AT
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April T.
Anza, CA
2011 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customerVerified Customer
Category: Service
The follow up w the original problem
I guess the pressure switch 181 recall didn’t have anything to do with losing oil in my engine!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/03/2021
Service Type: Repair
Category: Service
Make sure u check work done
Left no or very little oil in my car
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/07/2021 08:29 AM

I am so very sorry for the inconvenience on your last service I will be looking into what happed and get back to you shortly. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MP
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Manuel P.
Winchester, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service
Easy scheduling of appointments online. Friendly and courteous employees. Clean waiting area a well as restrooms.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/02/2021 11:41 AM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
verified customerVerified Customer
Category: Service
Satisfied customer
This is the second vehicle we have bought from Temecula Hyundai and we are very happy with both cars.
I had a complaint regarding a recent service visit and was subsequently contacted by Carlos in the service department. Thanks to Carlos‘s health and that of his service team my complaint has been satisfied and I am very happy direct command Temecula Hyundai sales and service to my friends and family.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
ML
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Michelle L.
Temecula, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome customer service
I always have great service when I go! And I absolutely love the valet service!
I have a lease and it’s coming due and I will definitely go back to Temecula Hyundai!
Thank you!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/18/2021 07:47 AM

Thank you for the raving review. We appreciate you coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
verified customerVerified Customer
Category: Service
Satisfied customer
This is the second vehicle we have bought from Temecula Hyundai and we are very happy with both cars.
I had a complaint regarding a recent service visit and was subsequently contacted by Carlos in the service department. Thanks to Carlos‘s health and that of his service team my complaint has been satisfied and I am very happy direct command Temecula Hyundai sales and service to my friends and family.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/12/2021
Service Type: Maintenance
Category: Service
X
X
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/13/2021 09:36 AM

I am so sorry to hear about the disappointment with the hood adjustment.  I will be in touch Monday to see what we can do to resolve the issue with the hood adjustment.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Fallbrook, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service dept
Good service department
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/11/2021 02:35 PM

Thank you so very much for the great 5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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