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SureCritic / Hyundai Dealer / Huffines Hyundai Plano / DENNIS T ADKINS
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DENNIS T ADKINS

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(59 reviews)
65

Reviews of DENNIS T ADKINS

DB
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Deshaun B.
The Colony, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Satisfied Customer
Great service from start to finish. Only need to have the car wash machine up and running or send us to a nearby wash for full service that was promised to us.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/15/2021 09:31 AM

Thank you very much Deshaun! We are happy that Dennis was able to complete your service in a timely manner! Thank you genuinely for your business. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Garland, TX
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
They fixed the problem
Nice people!
Good service!
Clean place!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/15/2021 09:43 AM

Thank you for being our valued customer. We are so grateful and glad that we met your expectations!

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Garland, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great customer service!
My service advisor Dennis listened to my requests and concerns. I continue to receive great service from this dealership.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/09/2021 07:49 AM

Thank you for your feedback, 

Employees worked with
DA
DENNIS T ADKINS
JG
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Joseph G.
Wylie, TX
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service!
Very friendly service. My car nice and clean ed when I got it back. Wait time was not bad. I give a 5 STAR ?
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/13/2021 12:01 PM

Thank you for your feedback! 

Employees worked with
DA
DENNIS T ADKINS
MF
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Mary F.
Garland, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent customer service and service staff.
The Lyft service you provide adds to the excellent customer service. Thank you!
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/06/2021 09:12 AM

We thank you very much for the wonderful remarks. We look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Richardson, TX
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
verified customer Verified Customer
10
Category: Service
Maintenance service
Hope with my service
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Dallas, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service
Dennis Adkins was very helpful and addressed all my questions regarding my vehicle
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 11:53 AM

Everyone here really appreciates you taking the time to share your recent experience. Dennis really appreciates the comments as well. 

Thank you again, 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Richardson, TX
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
verified customer Verified Customer
10
Category: Service
Maintenance service
Hope with my service
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2021
Service Type: Maintenance
0
Category: Service
Bad service
Was horrible
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 11:37 AM

Im extremely sorry to see your previous visit didn't go as expected. I attempted to reach you. Please call me so we can better understand what went wrong and what we can do to make it right. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
SS
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Suradet S.
Plano, TX
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Diagnostics
I liked the way the service advisors worked together for a better experience for your customers. I would hope that the technicians work together like the advisors for a better customer experience. I did not get that impression on my first visit.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 07:43 AM

Thank you very much for taking the time to share your experience and having the patience and understanding. We truly appreciate your family's business and will continue to strive to put our customers experience above anything else. Thank you again and let me know if theres anything we can ever do for you. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
FA
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Frances A.
TX
2018 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Just ok Not entirely
Told the staff member about the car bucking at stop and go. They found no problem but the problem persists.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 10:19 AM

I am extremely sorry to hear about an issue we failed to address when you were here for routine maintenance. I just left you a voice mail and I hope we can get together soon. I am sure we can get everything resolved for you. Please call me when you have some time. Thank you. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
DK
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Donald K.
Wylie, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Fast service, even car was washed. Looked new.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/01/2021 08:28 AM

Thank you so much for the great review. We really appreciate it. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
DM
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Dawn M.
Dallas, TX
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
First time maintenance work
Service dept was attentive, courteous and friendly. Process worked like a fine tuned machine.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/02/2021 08:20 AM

Thank you for your business. We really appreciate it and look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Wylie, TX
2021 Hyundai Sonata Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customer Verified Customer
10
Category: Service
Craig Ellis
Took care of me like no other dealership. In and out fast.

Thanks Craig!
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Wylie, TX
2021 Hyundai Sonata Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customer Verified Customer
10
Category: Service
Craig Ellis
Took care of me like no other dealership. In and out fast.

Thanks Craig!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/24/2021
Service Type: Maintenance
5
Category: Service
Overpromising
Brought my car into service no appointment. Awesome timing on getting me in and out. I asked before my car was taken if they’d wash it. I was told yes. They did not clean my car. It was actually dirtier after I got it. Set the expectation for your clients please.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 09/24/2021 12:31 PM

Roberto I apologize for our wash being down during your visit. We will make it up to you next visit. Thanks Craig

Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Frisco, TX
2020 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/17/2021
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
Be careful at The "Christian" Huffines Dealership repair shop
Every time we go to the Huffines Dealership for repairs, every time, They always come up with something to get an extra hundred or so from us. The brake light that was working, magically stopped working. They give excuses about the extended warranty THAT THEY SOLD US! Ray Huffines and his family are supposedly these great Christian people. Maybe they should pass their values down to their service employees. It seems they try to scam us every time we are there. Went in for an oil change only and we end up leaving spending extra 200 on a break light that was working when we got there. Find another place to get your car fixed. Find a dealership that actually practices what they preach.
Employees worked with
DA
DENNIS T ADKINS
CS
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Christopher S.
Richardson, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Always excellent!
The overall quality of service was outstanding. The staff person with whom I dealt was knowledgeable and kept me informed throughout the analysis process. Also, he made sure to check that the required replacement parts were under warranty. Terrific! Thanks
BRANDON H., Service Director from Huffines Hyundai Plano responded on 09/17/2021 11:13 AM

Thank you so much for allowing us the opportunity to serve you. We really appreciate the wonderful comments. 

Employees worked with
DA
DENNIS T ADKINS
MB
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Marna B.
Dallas, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Can’t be beat
Excellent service
Employees worked with
DA
DENNIS T ADKINS
DN
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Deborah N.
Plano, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service as always
The staff is courteous and friendly, and the service is always prompt. I feel very confident that I am getting honest and reliable service on my car here. I won’t take it anywhere else and won’t buy a new car anywhere else.
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Plano, TX
2006 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2021
verified customer Verified Customer
8
Category: Service
Excellent Service
We have received excellent service on our Sonata from Huffines for 8 years.
Employees worked with
DA
DENNIS T ADKINS
KE
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Kouzahon E.
Dallas, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good experience
Huffines Hyundai is the best
Employees worked with
DA
DENNIS T ADKINS
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