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DONNELL BROWN

SERVICE CONSULTANT
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

TS
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Thomas S.
Poolesville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First Oil Change on my new 2019 Santa Fe
I had an excellent experience getting my first oil change. No appointment, however they had me out of there in 30 minutes.

Great job College Park Hyundai.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 10/01/2018 05:15 AM

Thank you for your review!


TB
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Timothy B.
Laurel, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It’s great cause of excellent customer service.
I am always pleased when I call and schedule an appointment. When I come in the service center I am always greeted with a friendly hello and my car is taken and service is always done as expected. No surprises ever.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 09/23/2018 02:11 PM

Thank you very much for your review!!


KO
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Kumba O.
Downingtown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient and professional service
I got tire insurance with the car so when I came in with a flat I didn’t have to pay anything. Also got a complimentary oil change.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 09/17/2018 07:29 AM

We really appreciate your review, however, we are concerned that you may not return for your future service needs.  Mike Goldberg, Service Manager will be in contact with you to discuss your experience in more detail.  Thank you


TP
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Tunisia P.
Odenton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The Only Choice
This is the ONLY Hyundai dealer I trust with my car. I bypass 2 closer locations because I know here they will listen & do right by me & what my car needs.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 09/12/2018 11:10 AM

Thank you for your very kind review!!


Verified Customer
Lanham, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic Customer Service
Everyone at this location was helpful and knowledgeable 10/10
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 09/03/2018 06:38 AM

We truly appreciate your review!!


MN
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Muriel N.
Columbia, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Excellent service, knowledgeable personnel
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/31/2018 10:24 AM

Thank you for your review!!


JG
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Joseph G.
Adelphi, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
nail in tire
Other than a long wait every thing was fine.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/30/2018 01:04 PM

Thank you for your 5 star review!!


Verified Customer
Bowie, MD
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service was great and pleasant
Great customer service and sincere recommendations
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/15/2018 04:03 PM

We really appreciate your review - thank you!!


MS
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Mearitt S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great ??
Very friendly
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/03/2018 10:33 AM

We really appreciate your review - thank you!


SR
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Shianne R.
Lanham, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The Staff is Wonderful
Every employee there was courteous and helpful they explained every part of the process. Special thanks to Donnell who set proper expectations and with followed up me in a timely manner.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 07/28/2018 10:09 AM

Thank you!!


WB
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Winston B.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Responsive Service
My reverse camera was malfunctioning, Hyundai College responded quickly, ordered and replaced it.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 07/09/2018 05:06 AM

We really appreciate your review - thank you!!


RE
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Robert E.
Takoma Park, MD
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Courtesy and good service'
So far, love the car, and appreciate the helpful service we've received.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 07/09/2018 05:22 AM

Thank you for your review!


VL
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Verlean L.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
I have taken all my Hyundai cars to College Park Hyundai for servicing since 1996 and have always received excellent service.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 06/26/2018 02:06 PM

We really appreciate your continued support!!


JF
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Joann F.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I no longer wish to do business with the dealership in Laurel, MD.
I was waited on immediately and my oil was changed and tires rotated in a timely fashion. The manager greeted me and got the paper work started. Then Darnell Brown conpleted the customer service. Very pleased with the staff.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 06/22/2018 05:16 AM

We look forward to serving you on your next visit!!


OA
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Opeoluwa A.
Gaithersburg, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Most horrible service ever
I hated getting my oil changed at this place because it took 3 hours to complete although nothing was truly wrong with my car. I will never get my car serviced there again.
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/25/2018 12:33 PM

I am very sorry that we did not provide you with our goal of 5 star service. I will have Mike Goldberg our Service Director call you to learn more about what happen.  Thank you Jackie Mays


Verified Customer
College Park, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
N/a
N/a
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/24/2018 11:54 AM

I am very sorry that we did not provide you with out goal of 5 star service.  I have asked Mike Goldberg to reach out to you to re-gain your trust.  Thank you 


SH
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Scott H.
Takoma Park, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Took care of the problem
My newly leased vehicle was shaking when I applied the brakes on the highway so I brought it in to see what was going on. They were able to identify and fix the problem and had the vehicle back to me the same day free of charge. It's nice to see they stand behind their products and they made the process very easy.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/24/2018 09:48 AM

Thank you very much for the review!


Verified Customer
North Brentwood, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
N/A
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/24/2018 09:46 AM

Thank you Very Much for the review! Jackie Mays Customer Relations Manager


Verified Customer
Hyattsville, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular maintenance
Always courteous and professional service provided at College Park Hyundai, so I am very happy with them.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/03/2018 06:57 PM

Thank you for your review!!


MT
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Mohamed T.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Their hospitality
They receive customers well and attend to them as first come first serve
They treated me well especially Mr Donnell Brown
I appreciate their work and I'll highly recommend college park Hyundai to anyone....
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 04/18/2018 04:08 PM

 Your kind review of Donnell is really appreciated - thank you!!

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