DONNELL BROWN

SERVICE CONSULTANT

College Park Hyundai

Overall Rating

4.7

(303 reviews)

72

Reviews of DONNELL BROWN

EW

Ericka W.

Beltsville, MD

2017 Hyundai Elantra

ReScore Review™

12/29/2020

Verified Customer

Category: Service

Committed to Customer Satisfaction

Mike, the service manager is consistent in customer satisfaction and finding a way to ensure every customer comes back. if you express a concern he goes above and beyond to make sure your experience is better and acknowledges what made you unhappy. I was so angry with the service I received, he took responsibility and went out of his way to make sure that was rectified.

Recommended

Employees worked with

SERVICE CONSULTANT

EB

Earlene B.

Washington, DC

2018 Hyundai Santa Fe Sport

12/08/2020

Service Type: Maintenance

Verified Customer

Category: Service

Review

The service is exceptional; my service advisor, Donnell Brown, is the best! The staff are welcoming and helpful.

Recommended

STEVEN M F. from College Park Hyundai responded on 12/08/2020 07:26 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the very gracious comments! We will be sure and pass the kind words to Donnell!
Until we are permitted to safely reopen our coffee and other amenities, they will unfortunately have to remain locked up. We are looking into other devices that would require little to no contact for amenities service.
We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Columbia, MD

2017 Hyundai Sonata

ReScore Review™

11/16/2020

Verified Customer

Category: Service

Service center people are excellent but Hyundai cars are worse

had the several issues with my Hyundai sonata 2017 model and my car did not complete 4 years and 40000miles.
Most frustrating issue was with the trunk. I was having trouble with trunk lock and wrote to dealer, somehow dealer missed my message after sometime trunk completely locked out. I again contacted dealer for repair, this time dealer was kind enough to schedule an emergency appointment but couldn't fix the problem due to unavailability of the replacement part. Dealer ordered that part from Hyundai which took around 15 days to get that that part (I don't know which shipment service they use). However, this time dealer was in touch with me and took proper care of the issue and replaced the part after it arrived.
I am frustrated with Hyundai car, they just want to sell their car to be sold but they don't care for the customer if they have any issue in future with their car. I am planning to buy a new car for my wife but that will definitely not be Hyundai for sure.

Recommended

Employees worked with

SERVICE CONSULTANT

Verified Customer

Columbia, MD

2017 Hyundai Sonata

ReScore Review™

11/16/2020

Verified Customer

Category: Service

Service center people are excellent but Hyundai cars are worse

had the several issues with my Hyundai sonata 2017 model and my car did not complete 4 years and 40000miles.
Most frustrating issue was with the trunk. I was having trouble with trunk lock and wrote to dealer, somehow dealer missed my message after sometime trunk completely locked out. I again contacted dealer for repair, this time dealer was kind enough to schedule an emergency appointment but couldn't fix the problem due to unavailability of the replacement part. Dealer ordered that part from Hyundai which took around 15 days to get that that part (I don't know which shipment service they use). However, this time dealer was in touch with me and took proper care of the issue and replaced the part after it arrived.
I am frustrated with Hyundai car, they just want to sell their car to be sold but they don't care for the customer if they have any issue in future with their car. I am planning to buy a new car for my wife but that will definitely not be Hyundai for sure.

Recommended

Original Review

11/15/2020

Service Type: Repair

Category: Service

Service center is OK but Hyundai is a worst car

I had the several issues with my Hyundai sonata 2017 model and my car did not complete 4 years and 40000miles.
Most frustrating issue was with the trunk. I was having trouble with trunk lock and wrote to dealer, somehow dealer missed my message after sometime trunk completely locked out. I again contacted dealer for repair, this time dealer was kind enough to schedule an emergency appointment but couldn't fix the problem due to unavailability of the replacement part. Dealer ordered that part from Hyundai which took around 15 days to get that that part (I don't know which shipment service they use). However, this time dealer was in touch with me and took proper care of the issue and replaced the part after it arrived.
I am frustrated with Hyundai car, they just want to sell their car to be sold but they don't care for the customer if they have any issue in future with their car. I am planning to buy a new car for my wife but that will definitely not be Hyundai for sure.

Recommended

VINCENT B., Service Director from College Park Hyundai responded on 11/16/2020 11:33 AM

Thank you for sharing the feedback from your recent visit to our Hyundai service department. As the Service Lane Manager it is important for me to hear about your experience and understand where we fumbled. I have genuine interest in fixing current processes and also improving our service operations going forward. When there is an opportunity for us to communicate please reach out to me through email or phone with the information below. I would openly invite an opportunity to resolve any concerns. I would like to contact you today to discuss your visit. I am sorry that we have let you down.

Steve Fradkin
Service Management
301 441-1313 ext 2703

MICHAEL J G., Service Manager from College Park Hyundai responded on 11/16/2020 11:47 AM

Atul, thank you for taking the time to speak with me today. I will send the rescore request as we discussed, and assure you that I will do everything I can to restore your faith in Hyundai and your Sonata.

Thanks again,

Michael Goldberg

Employees worked with

SERVICE CONSULTANT

GT

Ginger T.

Berwyn Heights, MD

2018 Hyundai Sonata

11/13/2020

Service Type: Maintenance

Verified Customer

Category: Service

Very professional service. Clean environment

Very professional service. Clean environment

Recommended

STEVEN M F. from College Park Hyundai responded on 11/14/2020 04:56 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the kind comments! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

Employees worked with

SERVICE CONSULTANT

JP

Jackqueline P.

Hyattsville, MD

2020 Hyundai Santa Fe

11/12/2020

Service Type: Repair

Verified Customer

Category: Service

Monthly services

Excellent!!

Recommended

STEVEN M F. from College Park Hyundai responded on 11/13/2020 06:59 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the kind comments! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

Employees worked with

SERVICE CONSULTANT

CS

Carmella S.

Hyattsville, MD

2016 Hyundai Sonata

11/04/2020

Service Type: Maintenance

Verified Customer

Category: Service

Review

Quick service

Recommended

STEVEN M F. from College Park Hyundai responded on 11/05/2020 06:49 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and we look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

Employees worked with

SERVICE CONSULTANT

AD

Alyce D.

Hyattsville, MD

2020 Hyundai Venue

10/30/2020

Service Type: Maintenance

Verified Customer

Category: Service

Cleanliness and the staffs

10

Recommended

STEVEN M F. from College Park Hyundai responded on 10/30/2020 06:35 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the kind comments and the 5 Star rating! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

Employees worked with

SERVICE CONSULTANT

TJ

Tyrone J.

White Plains, MD

2014 Hyundai Elantra

10/26/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great Customer service

Yes I would recommend to other people

Recommended

STEVEN M F. from College Park Hyundai responded on 10/26/2020 04:48 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and and the kind comments that you've included in your survey! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

Employees worked with

SERVICE CONSULTANT

BJ

Bold J.

Takoma Park, MD

2019 Hyundai Kona

10/21/2020

Service Type: Maintenance

Verified Customer

Category: Service

Car service was great!

I scheduled my appointment 2 weeks earlier, the crew works here are very professional. Thank you.

Recommended

STEVEN M F. from College Park Hyundai responded on 10/21/2020 03:29 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the kind comments! We look forward to servicing your car again in the future! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

Employees worked with

SERVICE CONSULTANT

KS

Kimberly S.

Greenbelt, MD

2011 Hyundai Sonata

ReScore Review™

09/30/2020

Verified Customer

Category: Service

They make things right....

I've been a Hyundai customer for the past 7 years. I have never ran into the concerns I did with Hyundai. My thoughts were to never visit this dealership again.
However, amidst my despair and exasperation they teamed up and made things right. I was put in a loaner and repairs were put into play and customer service update calls were made.
I want to especially thank Darnell, Mike and Vince. They made me feel like a valued Hyundai customer... Thanks Guys...

Recommended

Employees worked with

SERVICE CONSULTANT

JF

Joann F.

Hyattsville, MD

2015 Hyundai Sonata

09/17/2020

Service Type: Maintenance

Verified Customer

Category: Service

skip

no comment

Recommended

STEVEN M F. from College Park Hyundai responded on 09/18/2020 04:41 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and we look forward to servicing your car again in the future! Thank you for bearing with us as we start "normalizing" our staff, and we appreciate you patience as we navigate through these times. Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

Employees worked with

SERVICE CONSULTANT

EW

Ericka W.

Beltsville, MD

2017 Hyundai Elantra

09/01/2020

Service Type: Repair

Verified Customer

Category: Service

Above and Beyond

my first service appointment wasn’t ideal and I completed a survey listing the things I was unhappy with. a few days later the service manager, Mike had reached out to see how he could make my experience better and fix the issues with my car. He used the $15 I paid from the first time as a credit for my next oil change, fixed the issue and even offered to get me a rental while my car was there. I was shocked that someone actually read the surveys and extremely shocked that he was so committed to making sure I had a better experience.

Recommended

MICHAEL J G., Service Manager from College Park Hyundai responded on 09/04/2020 05:47 AM

Thank for completing a 2nd survey, and more importantly, thank you for the opportunity to make things right. I appreciate your trust in me and we look forward to working with you for any future service needs. Please reach out to me directly if you have any questions.

Michael Goldberg
Service Manager
301.441.1313 ext 2705

Employees worked with

SERVICE CONSULTANT

Verified Customer

Washington, DC

2018 Hyundai Tucson

08/13/2020

Service Type: Maintenance

Verified Customer

Category: Service

hyundai

good

Recommended

STEVEN M F. from College Park Hyundai responded on 08/18/2020 05:06 AM

Thank you for taking the time to complete the survey. Your feedback is very important to me. It allows me to learn, coach and train our staff. I will like to speak with you directly to learn more about your experience so I can work with our staff to make it better for next time. Thank you in advance.

Employees worked with

SERVICE CONSULTANT

RT

Ram T.

Adelphi, MD

2017 Hyundai Elantra

08/02/2020

Service Type: Repair

Verified Customer

Category: Service

Overall

I really appreciate to manager over there and all them for resent my car issues fixed free charge even warranty is just expired

Recommended

MICHAEL J G., Service Manager from College Park Hyundai responded on 08/03/2020 09:48 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and the comments. It was my pleasure to get the goodwill coverage assistance from Hyundai and our dealership for you. I look forward to working with you again in the future.

Employees worked with

SERVICE CONSULTANT

MH

Mary H.

Hyattsville, MD

2011 Hyundai Sonata

07/31/2020

Service Type: Maintenance

Verified Customer

Category: Service

Customer Survey

The service tech was very professional. He answered my questions and concerns in a manner that gave me confidence that my car would be serviced with the utmost care and professionalism.

Recommended

STEVEN M F. from College Park Hyundai responded on 08/01/2020 05:25 AM

Thank you for taking the time to complete the survey, and for your kind comments! We strive to deliver the service quality and condfidence that you deserve. We really appreciate the 5 Star rating and we look forward to servicing your car again in the future!

Employees worked with

SERVICE CONSULTANT

BL

Bruce L.

Columbia, MD

2015 Hyundai Sonata

07/28/2020

Service Type: Maintenance

Verified Customer

Category: Service

Be willing to follow-up!

When I checked in I had a question on whether I needed a rotation (easily checkable by looking at my history). I didn't need one, but the rotation was performed. Apparently a lug nut was lost during the rotation, and the car sat until I asked about the status. To their credit, service management made sure the lug nut was replaced, and all 4 wheels were reset on a lift.

Recommended

STEVEN M F. from College Park Hyundai responded on 07/29/2020 12:25 PM

Good afternoon Mr. Leroy. I wanted to again take this opportunity to thank you for the feedback on our performance with your service visit as it is our report card and shows us where we can improve. We apologize for the lack of ammenities with regards to refreshments, but the current situation dictates that we can't have those items available. As we discussed, I am a coffee-holic myself, and not being able to brew coffee has, if nothing else, given me ample opportunity to get additional excercise walking to and from Dunkin Donuts every day! Should you have any issues or concerns in relationship to your visit, do not hesitate to contact me directly, Steve Fradkin, (301) 441-1313 ext 2703.
Again, we thank you for your business and for your valuable feedback!

Employees worked with

SERVICE CONSULTANT

YT

Yolanda T.

Laurel, MD

2012 Hyundai Elantra

07/21/2020

Service Type: Repair

Verified Customer

Category: Service

Customer Service

Had a good visit. Wasn't there for a car repair, it was for a mileage check.

Recommended

STEVEN M F. from College Park Hyundai responded on 07/22/2020 03:53 AM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. It is our goal to achieve the 5 star service you expect from us, and know that we will strive to continue improving to earn five stars on your next visit! Thank you for helping us to better assist you!

Employees worked with

SERVICE CONSULTANT

Verified Customer

Silver Spring, MD

2016 Hyundai Tucson

ReScore Review™

07/16/2020

Verified Customer

Category: Service

Satisfactory Service

The Tech was friendly and professional. Transparency was important as I ended up waiting for 4+ hours. However that was understandable given the times with the chaos of the pandemic. They had stated one of the tech was absent so I expected a delay. And I appreciated that I was told from the very beginning.
Overall, customer service was excellent.

Recommended

Employees worked with

SERVICE CONSULTANT

RB

Robert B.

Washington, DC

2019 Hyundai Santa Fe

07/06/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great and timely service

Great service

Recommended

MICHAEL J G., Service Manager from College Park Hyundai responded on 07/06/2020 06:12 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and look forward to serving you again in the future.

Employees worked with

SERVICE CONSULTANT

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