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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

Verified Customer
Ellicott City, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous service reps
Very good staff who work to accommodate customers
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/18/2019 05:59 AM

Thank you for taking the time to complete the survey. We will continue to strive for 5 Stars! We appreciate your comments.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
ED
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Eddie D.
Laurel, MD
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
With out a dout
They took care of my car
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/14/2019 12:34 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Service was great. Representatives were friendly.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/14/2019 12:47 PM

Thanks for taking the time to complete the survey. We appreciate the 5 Star rating and the compliments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Laurel, MD
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people
Did a great job on my oil change
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/12/2019 05:40 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and the compliment!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyunday of College Park
The people are very friendly
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/10/2019 06:16 AM

Thank you for taking the time to complete the survey. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service...
Customer service is great! Waiting area is clean.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/10/2019 01:23 PM

Thank you for taking the time to complete the survey. We really appreciatte the 5 Star rating and the compliments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
CS
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Craig S.
Greenbelt, MD
2013 Hyundai Elantra Co
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
work almost complete...need windshield sticker added
All work completed and explained well and now ready for some road trips--just missing windshield sticker indicating when next oil change is due.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/06/2019 08:02 PM

Thanks for taking the time to complete the survey. I apologize that we did not put the updated sticker in the windshield. I will get that mailed to you tomorrow morning so you don't have to make the return trip. Please let me know if there is anything else that we can do to earn the full 5 Star rating. I look forward to speaking with you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AW
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Angela W.
Washington, DC
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Thé people and their friendly professionalism. I really liked spatter and Donnell.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/06/2019 07:55 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Super Charged
I was to be able to trust the mechanics at the college park Hyundai dealership but it’s hard when the status of my batter over the phone is different then on my receipt. On my visit before my most recent I was told my battery wouldn’t make it through the winter and it lasted a year. I will probably try. Different Hyundai dealership farther from my home and hope they make recommendations based on the facts and not try to get more money for services I don’t need just yet.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/06/2019 07:53 PM

Thank you for taking the time to complete the survey. I would like to review your repair order to find the correct data. Please contact me directly at mikegoldberg@RRRautos.com so I can access your data and history. I look forward to working with you to regain your trust and confidence.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JS
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Jalen S.
Silver Spring, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Dealership
Great Servie. Donnell was the best!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/31/2019 11:12 AM

Thanks for taking the time to complete the survey. We appreciate the 5 Star rating and your comment made Donnell's day!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EM
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Elisabeth M.
Greenbelt, MD
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Best customer service
Donnell Brown Has best customer service. He took care everything for me even thought I didn’t have an appointment best person ever. I would come back anytime
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/30/2019 12:46 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star survey. Your comments made Donnell's day!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
TJ
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Tamarra J.
Silver Spring, MD
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good, quality service
Great communication by Donnell.
Car repaired in timely manner.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/28/2019 01:47 PM

Thank you for taking the time to complete the survey. I will ask Donnell to reach out to you to review our Fair & Reliable Pricing Menu's.  

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
HT
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Hamadou T.
Takoma Park, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice Service
Great service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/28/2019 02:00 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and the compliment!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SE
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Stephen E.
Hyattsville, MD
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
This dealer is closer to my home & I always go to that dealer.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/22/2019 03:28 PM

Thank you for taking the time to complete the survey. We appreciate the kind words.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SJ
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Shyraun J.
Washington, DC
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Service
Awesome quick service!!!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/22/2019 01:55 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and the compliment!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Cheverly, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another satisfied customer
Great customer service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/21/2019 02:29 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and the compliment!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
LB
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Lamont B.
Greenbelt, MD
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Greatest
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/12/2019 05:17 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comment!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JF
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Johnnie F.
Washington, DC
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Excellent staff and service. I was there for such a short time, very impressive.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/07/2019 01:26 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
ZJ
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Zenobia J.
Silver Spring, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
The staff was polite, courteous, knowledgeable and fast to assets. They gave me a day and the job was completed on time.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/07/2019 09:15 AM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
TF
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Thomas F.
Cheverly, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous
Exceptionally helpful and courteous.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/05/2019 12:38 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comment!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
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